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Email Router: Incoming Status: Failure - The account does not have permission to impersonate the requested user. RRS feed

  • Question

  • Hello,

    We have email router set up with CRM 2013 On-Premise. We have set up one mailbox enabled with Incoming Config profile and so far so good.

    Then we set up a new mailbox also with Incoming Config profile. This time when trying to Test Access the mailbox (from Email Router Config Manager), it keeps saying "Incoming Status: Failure - The account does not have permission to impersonate the requested user. "

    We have to set up Exchange Impersonation to this mailbox for the account user that runs the CRM Email Router service (which is a local system to the Email Router server). We have set up as per this KB article:

    http://support.microsoft.com/kb/2015567

    When clicking on the "Test & Enable Mailbox) on the mailbox setting in CRM web, I keep getting these errors:

    "An unknown error occurred while sending the email message "Test Message". The mailbox Test has been disabled for sending email and the owner of the associated email server profile Exchange has been notified."

    "An unknown error occurred while receiving email. The mailbox Test has been disabled for receiving email and the owner of the associated email server profile Exchange has been notified."

    Any idea? Thanks in advance.

    -tri



    • Edited by triangular Friday, January 16, 2015 5:53 PM
    Friday, January 16, 2015 4:57 PM