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Re: Security Update for Windows XP (KB943460) download problem RRS feed

  • Question

  • On my Dell PC running XP SP2, KB943460 downloaded via WSUS repeatedly fails to install -- it runs all the way through then says it can't finish -- and it also left my copy of Office 03 unusable, always trying to run its installer.  for example when i fired up Outlook or FrontPage.

     

    Microsoft help staff so far have managed with great difficulty to get Office 03 uninstalled, but this has not solved the problem, and Office 03 refuses to re-install, abending with an error 1304. error writing to file: c:\program files\common files\microsoft shared\smart tag\mstag.tlb.  verify that you have access to that directory.

     

    it's as if it has screwed up basic security accesses somehow.

    my copy of Quicken Online backup also now asks me for a password when it never did before.

    any help or advice appreciated. --Ed G

    Sunday, November 25, 2007 3:00 PM

Answers

  • Ed,

     

     

    Please split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25  as well as the MGA Diagnostic Tool results in a new thread of your own. Running the MGA Diagnotic Tool instructions are provided below. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, November 28, 2007 12:56 AM