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WGA Validation issue RRS feed

  • Question

  • After having my new system, bought retail, for about 4 months i was presented with a 'This copy of windows is not genuine' message 2 days ago. Any help with resolving this issue would be greatly appreciated. I have already double checked the entered key with the label on the side of computer and both match up. unsure what could be the issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2D8DF-38J9Q-R4WVC
    Windows Product Key Hash: K+QtZuQM9K/LiPP1XTE66BloDp4=
    Windows Product ID: 00359-OEM-8802172-92915
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {59206D09-5189-4CD3-9592-6FA6EC6E4313}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\CP-Leopardkeeper\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59206D09-5189-4CD3-9592-6FA6EC6E4313}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4WVC</PKey><PID>00359-OEM-8802172-92915</PID><PIDType>3</PIDType><SID>S-1-5-21-2834506930-3209366230-1920019247</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20110826000000.000000+000</Date></BIOS><HWID>34990F00010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:15:2012 13:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     NVDAACPI
      FACP   GBT     NVDAACPI
      HPET   GBT     NVDAACPI
      MCFG   GBT     NVDAACPI
      MSDM   GBT     NVDAACPI
      TAMG   GBT     GBT   B0
      SSDT   AMD     POWERNOW

    Thank you in advance,

    TheLeopard

    Saturday, June 16, 2012 5:48 AM

Answers

  • i tried everything that was shown to do here and other threads but for what ever reason i was not able to get windows to respond correctly. I tried repair from the windows dvd and also using the console commands from safe and repair modes. all without any success. as a last resort, and a just giving up :), i just re-installed windows over my current setup.

    just to make sure that it was a software issue and not my key failing I ran slui.exe after the install and forced it to activate with success, thankfully. probably not the best way to fix an issue but it sure took a bit less time overall. thank you for your time in trying to help with the issue.

    Sunday, June 17, 2012 11:34 AM

All replies

  • "TheLeopard" wrote in message news:6af0f4b2-56fc-44d9-8b5f-aff3104b5e5b...

    After having my new system, bought retail, for about 4 months i was presented with a 'This copy of windows is not genuine' message 2 days ago. Any help with resolving this issue would be greatly appreciated. I have already double checked the entered key with the label on the side of computer and both match up. unsure what could be the issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2D8DF-38J9Q-R4WVC
    Windows Product Key Hash: K+QtZuQM9K/LiPP1XTE66BloDp4=
    Windows Product ID: 00359-OEM-8802172-92915
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20110826000000.000000+000</Date></BIOS

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:15:2012 13:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Thank you in advance,

    TheLeopard

    You appear to have a couple of problems, which may or may not be related.
    Are you experiencing any other symptoms?
    Have you recently had a malware  incident of any kind?
     
    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
     
     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
     
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC /SCANNOW
     
    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post an MGADiag report with details of any error messages encountered.     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 16, 2012 9:33 AM
    Moderator
  • haven't had any malware or virii recently that i know of. currently been using Norton antivirus, Ad-aware, and spybot to try to quell those issues from arising. can't rule it out but have done what i know to do on that front.

    currently running the chkdsk and sfc. will post my results when they finish. perfect time to watch some more hulu on the laptop and make some coffee. :)

    Saturday, June 16, 2012 10:10 AM
  • i ran CHKDSK without a hitch, when i was finally able to enter the 'SFC /scannow' command it would look like this ...

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.

    verification 8% complete.

    Windows Resource Protection could not perform the requested operation.

    I ran a verifyonly also it was able to find integrity violations and produced a log. due to the size of that log i'll post that only if it is needed. 

    here is my MGADiag and while i am waiting i'll try running the SFC in safe mode to see if that helps it to be able to run.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2D8DF-38J9Q-R4WVC
    Windows Product Key Hash: K+QtZuQM9K/LiPP1XTE66BloDp4=
    Windows Product ID: 00359-OEM-8802172-92915
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {59206D09-5189-4CD3-9592-6FA6EC6E4313}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\CP-Leopardkeeper\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59206D09-5189-4CD3-9592-6FA6EC6E4313}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4WVC</PKey><PID>00359-OEM-8802172-92915</PID><PIDType>3</PIDType><SID>S-1-5-21-2834506930-3209366230-1920019247</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20110826000000.000000+000</Date></BIOS><HWID>34990F00010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:15:2012 13:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   NVDAACPI
      FACP GBT   NVDAACPI
      HPET GBT   NVDAACPI
      MCFG GBT   NVDAACPI
      MSDM GBT   NVDAACPI
      TAMG GBT   GBT   B0
      SSDT AMD   POWERNOW

    Saturday, June 16, 2012 8:08 PM
  • i tried everything that was shown to do here and other threads but for what ever reason i was not able to get windows to respond correctly. I tried repair from the windows dvd and also using the console commands from safe and repair modes. all without any success. as a last resort, and a just giving up :), i just re-installed windows over my current setup.

    just to make sure that it was a software issue and not my key failing I ran slui.exe after the install and forced it to activate with success, thankfully. probably not the best way to fix an issue but it sure took a bit less time overall. thank you for your time in trying to help with the issue.

    Sunday, June 17, 2012 11:34 AM
  • "TheLeopard" wrote in message news:1ca665bb-f126-4a88-a975-eae42e4064dc...

    i tried everything that was shown to do here and other threads but for what ever reason i was not able to get windows to respond correctly. I tried repair from the windows dvd and also using the console commands from safe and repair modes. all without any success. as a last resort, and a just giving up :), i just re-installed windows over my current setup.

    just to make sure that it was a software issue and not my key failing I ran slui.exe after the install and forced it to activate with success, thankfully. probably not the best way to fix an issue but it sure took a bit less time overall. thank you for your time in trying to help with the issue.

    Not a great solution - but at least it's worked! Thanks for letting us know.
     
    Good luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 17, 2012 12:10 PM
    Moderator