Answered by:
WGA Validation issue

Question
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After having my new system, bought retail, for about 4 months i was presented with a 'This copy of windows is not genuine' message 2 days ago. Any help with resolving this issue would be greatly appreciated. I have already double checked the entered key with the label on the side of computer and both match up. unsure what could be the issue.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2D8DF-38J9Q-R4WVC
Windows Product Key Hash: K+QtZuQM9K/LiPP1XTE66BloDp4=
Windows Product ID: 00359-OEM-8802172-92915
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {59206D09-5189-4CD3-9592-6FA6EC6E4313}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\CP-Leopardkeeper\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{59206D09-5189-4CD3-9592-6FA6EC6E4313}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4WVC</PKey><PID>00359-OEM-8802172-92915</PID><PIDType>3</PIDType><SID>S-1-5-21-2834506930-3209366230-1920019247</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20110826000000.000000+000</Date></BIOS><HWID>34990F00010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:15:2012 13:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000dOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT NVDAACPI
FACP GBT NVDAACPI
HPET GBT NVDAACPI
MCFG GBT NVDAACPI
MSDM GBT NVDAACPI
TAMG GBT GBT B0
SSDT AMD POWERNOWThank you in advance,
TheLeopard
Saturday, June 16, 2012 5:48 AM
Answers
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i tried everything that was shown to do here and other threads but for what ever reason i was not able to get windows to respond correctly. I tried repair from the windows dvd and also using the console commands from safe and repair modes. all without any success. as a last resort, and a just giving up :), i just re-installed windows over my current setup.
just to make sure that it was a software issue and not my key failing I ran slui.exe after the install and forced it to activate with success, thankfully. probably not the best way to fix an issue but it sure took a bit less time overall. thank you for your time in trying to help with the issue.
- Marked as answer by Darin Smith MS Monday, June 18, 2012 5:23 PM
Sunday, June 17, 2012 11:34 AM
All replies
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"TheLeopard" wrote in message news:6af0f4b2-56fc-44d9-8b5f-aff3104b5e5b...
After having my new system, bought retail, for about 4 months i was presented with a 'This copy of windows is not genuine' message 2 days ago. Any help with resolving this issue would be greatly appreciated. I have already double checked the entered key with the label on the side of computer and both match up. unsure what could be the issue.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2D8DF-38J9Q-R4WVC
Windows Product Key Hash: K+QtZuQM9K/LiPP1XTE66BloDp4=
Windows Product ID: 00359-OEM-8802172-92915
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20110826000000.000000+000</Date></BIOSLicensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:15:2012 13:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000dOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Thank you in advance,
TheLeopard
You appear to have a couple of problems, which may or may not be related.Are you experiencing any other symptoms?Have you recently had a malware incident of any kind?Please run a full CHKDSK and SFC scan....type in the Search boxCMD.EXEright-click on the only file that is foundSelect Run as Administrator- the Elevated Command Prompt window should pop upAt the Command prompt, typeCHKDSK C: /Rand hit the Enter key.You will be told that the drive is locked,and the CHKDSK will run at he next boot - hit the Y key, and then reboot.The chkdsk will take a few hours depending on the sizeof the drive, so be patient!After the CHKDSK has run, Windows should boot normally(possibly after a second auto-reboot) - then run the SFCSFC -System File Checker - InstructionsClick on the Start buttontype in the Search boxCMD.EXEright-click on the only file that is foundSelect Run as Administrator- the Elevated Command Prompt window should pop upAt the Command prompt, typeSFC /SCANNOWand hit the Enter keyWait for the scan to finish - make a note of any error messages - and then reboot.Post an MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, June 16, 2012 9:33 AMModerator -
haven't had any malware or virii recently that i know of. currently been using Norton antivirus, Ad-aware, and spybot to try to quell those issues from arising. can't rule it out but have done what i know to do on that front.
currently running the chkdsk and sfc. will post my results when they finish. perfect time to watch some more hulu on the laptop and make some coffee. :)
Saturday, June 16, 2012 10:10 AM -
i ran CHKDSK without a hitch, when i was finally able to enter the 'SFC /scannow' command it would look like this ...
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
verification 8% complete.
Windows Resource Protection could not perform the requested operation.
I ran a verifyonly also it was able to find integrity violations and produced a log. due to the size of that log i'll post that only if it is needed.
here is my MGADiag and while i am waiting i'll try running the SFC in safe mode to see if that helps it to be able to run.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2D8DF-38J9Q-R4WVC
Windows Product Key Hash: K+QtZuQM9K/LiPP1XTE66BloDp4=
Windows Product ID: 00359-OEM-8802172-92915
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {59206D09-5189-4CD3-9592-6FA6EC6E4313}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\CP-Leopardkeeper\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{59206D09-5189-4CD3-9592-6FA6EC6E4313}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R4WVC</PKey><PID>00359-OEM-8802172-92915</PID><PIDType>3</PIDType><SID>S-1-5-21-2834506930-3209366230-1920019247</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68MT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20110826000000.000000+000</Date></BIOS><HWID>34990F00010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:15:2012 13:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT NVDAACPI
FACP GBT NVDAACPI
HPET GBT NVDAACPI
MCFG GBT NVDAACPI
MSDM GBT NVDAACPI
TAMG GBT GBT B0
SSDT AMD POWERNOW
Saturday, June 16, 2012 8:08 PM -
i tried everything that was shown to do here and other threads but for what ever reason i was not able to get windows to respond correctly. I tried repair from the windows dvd and also using the console commands from safe and repair modes. all without any success. as a last resort, and a just giving up :), i just re-installed windows over my current setup.
just to make sure that it was a software issue and not my key failing I ran slui.exe after the install and forced it to activate with success, thankfully. probably not the best way to fix an issue but it sure took a bit less time overall. thank you for your time in trying to help with the issue.
- Marked as answer by Darin Smith MS Monday, June 18, 2012 5:23 PM
Sunday, June 17, 2012 11:34 AM -
"TheLeopard" wrote in message news:1ca665bb-f126-4a88-a975-eae42e4064dc...
i tried everything that was shown to do here and other threads but for what ever reason i was not able to get windows to respond correctly. I tried repair from the windows dvd and also using the console commands from safe and repair modes. all without any success. as a last resort, and a just giving up :), i just re-installed windows over my current setup.
just to make sure that it was a software issue and not my key failing I ran slui.exe after the install and forced it to activate with success, thankfully. probably not the best way to fix an issue but it sure took a bit less time overall. thank you for your time in trying to help with the issue.
Not a great solution - but at least it's worked! Thanks for letting us know.Good luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, June 17, 2012 12:10 PMModerator