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Dell computer genuine notification/validation problem RRS feed

  • Question

  • My sister has a Dell Dimension 2400 (which came with Windows XP).  The other day she rebooted her system and when the reboot was complete, Windows was detected as being invalid.  I found the diagnostic program to run, and the information is as follows from it.

        I have no idea why this happened, but her copy of the program is a legal one that came directly from Dell with her system.

               Lee Jamilkowski





    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-CRH6R-M3PMJ-F2P4M
    Windows Product Key Hash: gBB2fkABgHcrQ5ed25qbzmYHUIk=
    Windows Product ID: 55274-641-0685522-23239
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: YMC3LY9
    ID: ca724fe8-891b-411d-8ab7-c1a8d65ed855
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 8
    Cache refresh Interval: 88423 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ca724fe8-891b-411d-8ab7-c1a8d65ed855</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-F2P4M</PKey><PID>55274-641-0685522-23239</PID><PIDType>1</PIDType><SID>S-1-5-21-634982006-3652059576-635629527</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date></BIOS><HWID>7C29344F01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17417</Pid></Product></Products></Office></Software></GenuineResults> 
    Monday, July 24, 2006 4:01 AM

Answers

  • Unfortunately, your sister is running non-genuine Windows and Office. Both copies are Volume license copies - the copy of Office is using a blocked volume license that is slated for primarily large business and corporate use only. The copy of Windows is using a key generated copy of Windows XP Professional - a key generated copy that was made by a non-Microsoft sanctioned key generator.

     

    Please follow these steps for assistance:

    Step 1 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Step 2

    If the copy of XP is for Pro, you can use the key-changer utility located at the top of the forum for help. If the copy is for XP Home, you must do a complete reinstall of the system (the overall preferred method for either case). To remedy the issue with Office, I would recommend taking the computer back to your reseller to remedy before any furhter issues occur..

     

    -phil

    Monday, July 24, 2006 7:05 AM

All replies

  • Unfortunately, your sister is running non-genuine Windows and Office. Both copies are Volume license copies - the copy of Office is using a blocked volume license that is slated for primarily large business and corporate use only. The copy of Windows is using a key generated copy of Windows XP Professional - a key generated copy that was made by a non-Microsoft sanctioned key generator.

     

    Please follow these steps for assistance:

    Step 1 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Step 2

    If the copy of XP is for Pro, you can use the key-changer utility located at the top of the forum for help. If the copy is for XP Home, you must do a complete reinstall of the system (the overall preferred method for either case). To remedy the issue with Office, I would recommend taking the computer back to your reseller to remedy before any furhter issues occur..

     

    -phil

    Monday, July 24, 2006 7:05 AM
  • Okay, I figured this out.  My sister is supposed to have Home (and I'm assuming, without a copy of Office)... her system is running Pro  It looks like a relative (who shall rename nameless as I don't want him or her  in trouble) thought that she needed Professional and upgraded hers.

    I apologize for the inconvenience.
    Monday, July 24, 2006 7:35 PM
  • Thanks for getting back to us Lennon.  The situation your sister found herself in is a very common scenario (and probably the second most common reason why people find themselves in a non-genuine status).  I'm glad you were able to track down the issue. 

    Please let us know if there is anything else we can do to assist.

    Thanks,
    Michelle

    Monday, July 24, 2006 7:43 PM
  • Just tell me Windows Vista will be coming soon.  I will personally buy my sister a copy.
    Monday, July 24, 2006 8:22 PM
  •  Lenonn wrote:
    Just tell me Windows Vista will be coming soon.  I will personally buy my sister a copy.

     

    :) This is a WGA related forum. Unfortunately, we cannot comment on release dates. :)

    Monday, July 24, 2006 8:39 PM