I bought a refurbished PC about a year ago... what's the problem!! RRS feed

  • Question

  • The PC (A Compap) has the Windows product key sticker on the PC as it should.  The only way this is not a valid copy is if someone else has registered my product key. I don't think I should be punished for that activity.
    Saturday, May 6, 2006 12:27 PM


All replies

  • What is the specific error you are getting?

    When your PC was refurbished, Windows may have been reinstalled with a different product key than the one on your sticker. This may be one reason why the Windows is non-genuine. The solution for this is to backup everything on your pc and re-install Windows with the correct product key.


    Saturday, May 6, 2006 4:09 PM
  • You can run this tool http://go.microsoft.com/fwlink/?linkid=52012 and see if the last 15 digits of the product key matches the last 15 digits of the product key on the sticker.

    Hope it helps


    Saturday, May 6, 2006 4:59 PM