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Windows 7 Ultimate (64-bit) Activation failure RRS feed

  • Question

  • I receive the following message: "The product key you typed has been blocked from use by Microsoft". I have phoned the activation phone number with no luck. The error code is 0xC004C003 (The activation server determined the specified product key has been blocked). The "Validate Windows" process on Microsoft's website has confirmed over and over again that this is Genuine, as has the Diagnostic Report below.

    I am based in the United Kingdom. I bought this copy of Windows 7 Ultimate factory sealed with 32-bit and 64-bit DVDs off eBay, albeit from a trusted source with a 100% seller record.

    The installation ID is:

    Here are my Diagnostics:

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8B2QR-8JMP9-Y2RQM
    Windows Product Key Hash: nRw7A/F+MB2uJZNrS/78kDyUf5U=
    Windows Product ID: 00426-067-0490447-86261
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {7B4426E1-A912-430D-9D98-D9B1077E970E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7B4426E1-A912-430D-9D98-D9B1077E970E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y2RQM</PKey><PID>00426-067-0490447-86261</PID><PIDType>5</PIDType><SID>S-1-5-21-2938901524-2355240672-172151334</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>iMac10,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   IM101.88Z.00CC.B00.0909031926</Version><SMBIOSVersion major="2" minor="4"/><Date>20090903000000.000000+000</Date></BIOS><HWID>9FBB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-049044-00-2057-7600.0000-0992010
    Installation ID: 005764494501750153990513162606035340048276150646980672
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y2RQM
    License Status: Initial grace period
    Time remaining: 37500 minute(s) (26 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 09/04/2010 21:47:13

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 4:8:2010 23:23
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: PAAAAAEAAgABAAEAAAAHAAAAAwABAAEAln00axQbnCn8gYaM6HWaiE6P1COmGKiNEqnSDFIKkKuo7kbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            APPLE         Apple00
      FACP            APPLE         Apple00
      HPET            APPLE         Apple00
      MCFG            APPLE         Apple00
      APIC            APPLE         Apple00
      ASF!            APPLE         Apple00
      SBST            APPLE         Apple00
      ECDT            APPLE         Apple00
      SSDT            APPLE        CpuPm
      SSDT            APPLE        CpuPm
      SSDT            APPLE        CpuPm

    • Edited by Gluben Friday, April 9, 2010 10:06 PM
    Friday, April 9, 2010 8:48 PM

Answers

  • Gluben,

    Have you spoken to the seller? You have up to 45 days to file a claim, I understand you wouldn't want to jump the gun of filing a claim but don't wait too long. 

    Darin, the board owner can verify the status of your key. If the key is valid then there may be another issue, check the packaging to see if it is intended for a geographical area other than the one you are in. Also go to www.microsoft.com/howtotell and compare your packaging and media to the samples on the site to determine if they are, in fact, valid or just wait for Darin to verify your key, that may not be until Tuesday or Wednesday of next week but you have plenty of time left on your grace period.

    The problem with software on EBAY is that it may appear valid and may even activate the first time you install it but later on down the line it may become blacklisted if for some reason it is determined to be counterfeit or a stolen or abused key. The seller may not even know the software is counterfeit until licenses start getting flagged as non genuine.

     



    I have checked the key and it has, in fact, been blocked.

      The Key is from an MSDN Subscription Account that either has been broken into and the key was stolen and is now being sold or the subscription owner is selling their own key.

      Defintly contact the seller and arrange to return the software for a full refund. You may need to bring in eBay and/or Paypal if the seller doesn't want to return your money.

    Thank you,


    Darin MS
    Monday, April 12, 2010 9:56 PM
  • Thank you Darin. I did contact the seller and he gave me a new product key, which worked perfectly, and Windows 7 is now activated. But thanks again for the trouble you took for find the cause of the problem. :)
    • Marked as answer by Gluben Tuesday, April 13, 2010 1:22 AM
    Tuesday, April 13, 2010 1:22 AM

All replies

  • Hello Gluben,

    First, please edit your post to remove the installation ID numbers---they are not needed.

    Next, could you post a link to the auction you purchased Windows from?

    Could you compare the materials you purchased with those shown here:  http://www.microsoft.com/howtotell/product.aspx?pID=d73ebba4-e52e-4188-b1a3-874086bdd62a&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en  then click the "Purchased at retail" button.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 9, 2010 9:38 PM
  • Here is the link to the auction:

    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=330415898919&ssPageName=STRK:MEWNX:IT

    Everything is correct and corresponds with the "Purchased at retail" COA.

    Friday, April 9, 2010 10:18 PM
  • Gluben,

    Have you spoken to the seller? You have up to 45 days to file a claim, I understand you wouldn't want to jump the gun of filing a claim but don't wait too long. 

    Darin, the board owner can verify the status of your key. If the key is valid then there may be another issue, check the packaging to see if it is intended for a geographical area other than the one you are in. Also go to www.microsoft.com/howtotell and compare your packaging and media to the samples on the site to determine if they are, in fact, valid or just wait for Darin to verify your key, that may not be until Tuesday or Wednesday of next week but you have plenty of time left on your grace period.

    The problem with software on EBAY is that it may appear valid and may even activate the first time you install it but later on down the line it may become blacklisted if for some reason it is determined to be counterfeit or a stolen or abused key. The seller may not even know the software is counterfeit until licenses start getting flagged as non genuine.

     


    Saturday, April 10, 2010 2:06 AM
  • Hello Gluben,

    Thank you for providing the link.

    Just to verify, did you receive:

    1.  Clear plastic rounded corner package with pivoting internal tray.

    2.  Certificate of Authenticity affixed to the exterior top of clear plastic box.  CoA does not have the product key printed on it. 

    3.  Two hologrammed installation discs inside the clear plastic package.

    4.  Yellow-orange Proof of License label affixed to the pivoting tray portion of the package--Proof of License label does have the Product Key printed on it----the portion of the product key reported by the mgadiag report (*****-*****-8B2QR-8JMP9-Y2RQM) exactly matches the corresponding portion of the product key printed on the Proof of License label.

    Please post back and let us know....


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, April 10, 2010 3:29 AM
  • Gluben,

    Have you spoken to the seller? You have up to 45 days to file a claim, I understand you wouldn't want to jump the gun of filing a claim but don't wait too long. 

    Darin, the board owner can verify the status of your key. If the key is valid then there may be another issue, check the packaging to see if it is intended for a geographical area other than the one you are in. Also go to www.microsoft.com/howtotell and compare your packaging and media to the samples on the site to determine if they are, in fact, valid or just wait for Darin to verify your key, that may not be until Tuesday or Wednesday of next week but you have plenty of time left on your grace period.

    The problem with software on EBAY is that it may appear valid and may even activate the first time you install it but later on down the line it may become blacklisted if for some reason it is determined to be counterfeit or a stolen or abused key. The seller may not even know the software is counterfeit until licenses start getting flagged as non genuine.

     


    I have not spoken to the seller yet, but I intend to on the Monday or Tuesday of next week.

    Dan: Yes, all 4 of those things are present and correct on and inside the box. The CoA says "Made in USA" and "Win 7 Ult ROW DVD". Don't know if that makes a difference. I am in the UK, by the way.

    Saturday, April 10, 2010 9:56 AM
  • I have not spoken to the seller yet, but I intend to on the Monday or Tuesday of next week.

    Dan: Yes, all 4 of those things are present and correct on and inside the box. The CoA says "Made in USA" and "Win 7 Ult ROW DVD". Don't know if that makes a difference. I am in the UK, by the way.

     

    I am suspicious about your copy, there have been some pretty good fakes around. Take a look at this link and compare the COA, the DVD and packaging to what is shown.

    http://www.microsoft.com/howtotell/product.aspx?pID=d73ebba4-e52e-4188-b1a3-874086bdd62a&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en


    Saturday, April 10, 2010 12:27 PM
  • I do think it has something to with Usa disc in the Uk
    Sunday, April 11, 2010 4:26 AM
  • I do think it has something to with Usa disc in the Uk

    If Bertmace is correct you should probably talk to the seller, that or pay for an international phone call to the US activation center everytime you want to activate.
    Sunday, April 11, 2010 2:02 PM
  • I do think it has something to with Usa disc in the Uk

    If Bertmace is correct you should probably talk to the seller, that or pay for an international phone call to the US activation center everytime you want to activate.

    Also your pid is a technet key it is block  00426-067-0490447-86261 sorry I have bizspark keys that are block and I didnt sell any of them why cry over spill milk  anything over 292 is ok
    Sunday, April 11, 2010 9:15 PM
  • I do think it has something to with Usa disc in the Uk

    If Bertmace is correct you should probably talk to the seller, that or pay for an international phone call to the US activation center everytime you want to activate.

    Also your pid is a technet key it is block  00426-067-0490447-86261 sorry I have bizspark keys that are block and I didnt sell any of them why cry over spill milk  anything over 292 is ok


    You're contributing to F.U.D., Technet/MSDN/Bizspark keys have similar range when it comes to the channel portion of the range. Just because some in the range of 065, 066 and 067 have been blocked does not mean that all in those ranges have been blocked. Furthermore this range only pertains to the Ultimate PID's, other SKU's will have differing PID ranges such as Premium (230ish), pro (220ish) and Volume (050). If they blocked every key in the 067 range they would have allot of irrate MSDN/technet account holders on thier hands.

    If someone has a blocked key, and the PID is in one of the ranges it is a good sign they were scammed by a rogue account holder but they could also be a legitimate TN key holder who has activated a key one to many times without realizing it ( which is why I only activate if that install is going to be in use more than 30 days). 


    Sunday, April 11, 2010 11:06 PM
  • Gluben,

    Have you spoken to the seller? You have up to 45 days to file a claim, I understand you wouldn't want to jump the gun of filing a claim but don't wait too long. 

    Darin, the board owner can verify the status of your key. If the key is valid then there may be another issue, check the packaging to see if it is intended for a geographical area other than the one you are in. Also go to www.microsoft.com/howtotell and compare your packaging and media to the samples on the site to determine if they are, in fact, valid or just wait for Darin to verify your key, that may not be until Tuesday or Wednesday of next week but you have plenty of time left on your grace period.

    The problem with software on EBAY is that it may appear valid and may even activate the first time you install it but later on down the line it may become blacklisted if for some reason it is determined to be counterfeit or a stolen or abused key. The seller may not even know the software is counterfeit until licenses start getting flagged as non genuine.

     



    I have checked the key and it has, in fact, been blocked.

      The Key is from an MSDN Subscription Account that either has been broken into and the key was stolen and is now being sold or the subscription owner is selling their own key.

      Defintly contact the seller and arrange to return the software for a full refund. You may need to bring in eBay and/or Paypal if the seller doesn't want to return your money.

    Thank you,


    Darin MS
    Monday, April 12, 2010 9:56 PM
  • Thank you Darin. I did contact the seller and he gave me a new product key, which worked perfectly, and Windows 7 is now activated. But thanks again for the trouble you took for find the cause of the problem. :)
    • Marked as answer by Gluben Tuesday, April 13, 2010 1:22 AM
    Tuesday, April 13, 2010 1:22 AM