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CRM 2011:Error when uninstall RRS feed

  • Question

  • Hi,

    I got error while uninstalling CRM 2011 as following below;

    "Action Microsoft.CRM.Setup.Comon.Analyzer+CollecAction failed.

    Setup was not able to find the follwing registry value,This vale is required by setup to perform

    a successful upgrade,repair,or a complete uninstall.You can restore the value manually and restart

    Setup:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM:website

     

    Plese help. Thanks in advance

     

    Thursday, August 25, 2011 4:40 AM

Answers

All replies

  • Hi,

    It seems like that the registry key has been damaged due to may be previous attempt for installation, i would suggest you to do the following:

    1. In Run prompt type regedit and hit enter

    2. Expand registry node HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> MSCRM

    3. In MSCRM node check for website attribute, if it does not exist then right click on MSCRM node and select New->String Value

    4. Enter name as website and enter value = /LM/W3SVC/2 

    5. Restart IIS Services (type iisreset in command prompt and hit enter)

    6. try uninstall setup


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Thursday, August 25, 2011 2:01 PM
  • I already done it as you suggestion and still facing the same error. How can i do next ? Thanks in advance
    Friday, August 26, 2011 2:37 AM
  • Does the account that you're running uninstall under have local administrator rights on the CRM server ? If not, that could be a reason for the problem
    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk
    • Proposed as answer by Jim Glass Jr Monday, August 29, 2011 5:06 PM
    Friday, August 26, 2011 7:19 AM
    Moderator
  • Yes it is, my account is administrator OK...Just already done it by uninstall all of them from the Server and reinstall it again, it worked fine. Thank you for all of you.

    Friday, September 2, 2011 1:24 AM
  • Hi,

    If you find any post helpful then please Mark it as Answer.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Friday, September 2, 2011 1:30 AM