Invalid Product Key Office 2007 Pro Could not activate RRS feed

  • Question

  • Purchased online at


    After installing I could not activate either online or over phone due to INVALID Product Key

    Contacted seller and was instructed to download trial version and then reinstall purchased software and was provided another product key, Same results.

    Ran Diagnostics:

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q88QM-T2PD7-9CM63
    Windows Product Key Hash: sLGCqtNzom+nEcTTz/YhiRfP32w=
    Windows Product ID: 00359-029-2238562-85075
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {857CFEBC-BD04-4715-BB87-4ACC6A674EFB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Jack\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{857CFEBC-BD04-4715-BB87-4ACC6A674EFB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9CM63</PKey><PID>00359-029-2238562-85075</PID><PIDType>5</PIDType><SID>S-1-5-21-3207108454-2008705024-2645082230</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080204000000.000000+000</Date></BIOS><HWID>8ABB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>428EBE78CA716BE</Val><Hash>TMTXF0nFGoHuFa4aEAcgd3re4nU=</Hash><Pid>89392-863-6687951-65188</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>428EBE78CA716BE</Val><Hash>TMTXF0nFGoHuFa4aEAcgd3re4nU=</Hash><Pid>81605-863-6687951-65969</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-029-223856-01-1033-7600.0000-1102010
    Installation ID: 000792946670930701992472037160158636311604271955800654
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9CM63
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/27/2010 12:54:14 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2010 12:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

    Beginning to think I was taken, any help out there!

    Tuesday, April 27, 2010 5:32 PM


  • Hello JackQuest,

      a) They already gave you a product key that has been shown to be Invalid by Product Activation.

      b) They tell you to download a trial version (which is ok since a trial version can be transformed into a full verion with a valid full version key) but they then want you to install some other software over the top? that doesn't make sense. If the Product key is Genuine, the trial version of Office + the Genuine Full version key should be enough

      c) They just Gave you a 2nd Product Key. (the keys are what cost the money. By giving you another key, it has cost them twice as much...legit company would try thier hardest to get the first key to work before they gave up profits by giving another key...wouldn't they?)

      d) I just looked at their website...70% discount on Office 2007 Standard? ($118.00 down from $399.95) Wow, that strikes me as "too good to be true" considering all the trusted retailers I have looked at have it listed at around $330.00ish for the standard full version.

    Unfortunatly, I can't tell for sure if the key is Genuine or not because my new tools don't allow me to check Office Keys from a Diagnostic Report. However, I recommend trying to Activate by Phone, but when you get to the phone prompt voice, either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the propmt, that will force the phone prompt to transfer you to a Rep.  The Activation Rep do have the ability to check a product key.

    If they Activation Rep tells you that the key is Blocked, Invalid or otherwise Non-Genuine in any way, then I recommend that you immediately arrange to return the software/keys to the retailer and demand a full refund. Do Not accept another product key, get your money back.

    Thank you,

    Darin MS
    Tuesday, April 27, 2010 11:21 PM