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Hard drive replaced, lost my "purchased" activation key...help! two-part question... RRS feed

  • Question

  • Ok, I have a dell inspiron laptop and a dell latitude laptop. Both came with XP. Bought Vista Basic Upgrade. Installed on the inspiron, no problems since. Installed on the lat, had to purchase a genuine activation key from microsoft since i used the same vista disc. No problems for a year. Now the lat's hard drive was damaged, total data loss. Replaced hard drive, now what do i do? 

    1st-
    do i need to buy a new full version since the disc is an upgrade disc?

    2nd- if i reinstall XP, then upgrade to vista again (assuming i can do that), how can i retrieve my validation key that i purchased when i first upgraded the lat to vista?
    Wednesday, March 25, 2009 10:03 PM

Answers

  •   Hello Mike,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  Your post is out of scope for the WGA program forum as well as out of our expertise. I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx

     

    Additional Information:

    For licensing questions, please call 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist.

    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, March 25, 2009 10:47 PM

All replies

  •   Hello Mike,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  Your post is out of scope for the WGA program forum as well as out of our expertise. I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx

     

    Additional Information:

    For licensing questions, please call 1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 5:30 P.M. (PST) to speak directly to a Microsoft licensing specialist.

    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, March 25, 2009 10:47 PM
  • mike99gsr said:

    Ok, I have a dell inspiron laptop and a dell latitude laptop. Both came with XP. Bought Vista Basic Upgrade. Installed on the inspiron, no problems since. Installed on the lat, had to purchase a genuine activation key from microsoft since i used the same vista disc. No problems for a year. Now the lat's hard drive was damaged, total data loss. Replaced hard drive, now what do i do? 

    1st-
    do i need to buy a new full version since the disc is an upgrade disc? 


    Yes. If you do not own a PREVIOUS version of Windows, you may not use an upgrade disc.



    2nd- if i reinstall XP, then upgrade to vista again (assuming i can do that), how can i retrieve my validation key that i purchased when i first upgraded the lat to vista?


    It is SLP activation if it came with the laptop. Use the manufacturer-supplied disc to restore Windows Vista.



    Thursday, March 26, 2009 10:37 PM