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OGA falsely reports my Office 2007 license as non-genuine RRS feed

  • Question

  •  

    Running Office 2007 (H+S) and Publisher 2007 on my Dell Vista notebook. Purchased the software some months ago and run H+S on this machine and one other and Publisher solely on this machine. Install and activate fine. Until this morning could download templates and add-ons without problem.

     

    Suddenly, I receive "Microsoft Office Home and Student 2007: Validation Cannot be Completed[0x80180112] "

    from the microsoft.com/genuine check. Several reboots later same error.

     

    Recent installations are ObjectDesktop 2008 and AVG Internet Security 8.0.

     

    Dump from MGA Diagnostic pasted below:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {32E2D2E6-4480-49A6-98F6-EF9B0D8BA9C5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{32E2D2E6-4480-49A6-98F6-EF9B0D8BA9C5}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-201811516-4148198263-3227537914</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>01303507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>3C5B46A74DA0F78</Val><Hash>UgBvQWd98vthCvcP6q83N6qIt04=</Hash><Pid>81613-956-0958587-62857</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A0E6DD9C6844F12</Val><Hash>imBO6PnCHUysm+savoweyRR67qo=</Hash><Pid>81602-905-1227835-68107</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Tuesday, April 29, 2008 8:18 AM

Answers

  • Hi MouseMatt,

     

    Thank you for supplying the diagnostic output.  I have reviewed it and all of your Office products (and Windows) for that matter validate as genuine.  Validation Incomplete is a lot different than being not genuine, which you are not.    Validaiton incomplete is just telling you that validation could not be completed for some reason.

     

    Can you try the following for me:

     

    1)  Go to our diagnostic site http://www.microsoft.com/genuine/diag/ and click Start Diagnostics.

    2)  Did everything pass?  If not, what failed?

    3)  Go to http://www.microsoft.com/genuine/office/Validate.aspx this will validate Office. 
    4)  What were the results?

    It #1 and #3 were successful, can you please try to download the genuine gated content you tried to obtain today and see if this works? 

    Please let me know how things go and what the results of the troubleshooting is.

     

    Thanks,
    Michelle

     

    Wednesday, April 30, 2008 5:23 AM