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Microsoft Genuine Advantage RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6MWFX-W2Y7V-C7M9D
    Windows Product Key Hash: iRjqAcE2WhKCxcn35V2xMB1iOrw=
    Windows Product ID: 55274-640-9771731-23007
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3EB04F31-31C6-4515-BCA0-DCA427231585}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3EB04F31-31C6-4515-BCA0-DCA427231585}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C7M9D</PKey><PID>55274-640-9771731-23007</PID><PIDType>1</PIDType><SID>S-1-5-21-1715567821-1177238915-839522115</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>9F3332070184E05C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3E56E30CD94C73C</Val><Hash>9RxMUW+ndrq03q4NWPTNFd03nIs=</Hash><Pid>81602-926-9363284-68331</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC50:Dell Inc|1AC50:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Darin Smith MS Wednesday, March 24, 2010 8:52 PM XP Validation issue moved to XP Validation Forum (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Wednesday, March 24, 2010 3:39 PM

Answers

  • Hello motherboardlove,

    I wanted the OP to verify that his Dell still has the CoA on it.  Then I would have provided a link to the Dell page where he can order backup/recovery discs so he could put back his original Windows.

    The OP's situation looks like it could be one of those "repair shop scenarios" where a genuine XP installation is overwritten by a nongenuine VL installation as part of a malware repair.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 30, 2010 4:42 PM

All replies

  • Hello BoSRob80,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button to copy report data to the Windows Clipboard, then right-click and paste the report into a response message in this thread.

    Note:  You have already done the above.

    Step 2 is to look on the computer,  or with the materials you received with the computer, or the materials you received with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail packages for Windows have their CoA on the outer boxtop.  The product key is not on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, March 25, 2010 4:44 PM
  • Dan,

    The COA and Product key cannot match as he is using a VL key, which is never distributed on a COA.

    BoSRob80,

    Your product key has been reported stolen by the organization it was issued to and is no longer valid, or is a product key that is made from a "key generator" program. You should contact your organization's administrator(s) or Microsoft Piracy at 1-800-RULEGIT.

    • Proposed as answer by motherboardlove Saturday, March 27, 2010 12:53 PM
    • Unproposed as answer by Darin Smith MS Tuesday, March 30, 2010 11:53 PM
    Saturday, March 27, 2010 12:52 PM
  • Hello motherboardlove,

    I wanted the OP to verify that his Dell still has the CoA on it.  Then I would have provided a link to the Dell page where he can order backup/recovery discs so he could put back his original Windows.

    The OP's situation looks like it could be one of those "repair shop scenarios" where a genuine XP installation is overwritten by a nongenuine VL installation as part of a malware repair.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 30, 2010 4:42 PM
  • No reply from original poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, March 30, 2010 11:53 PM
  • Dan,

    The COA and Product key cannot match as he is using a VL key, which is never distributed on a COA.

    BoSRob80,

    Your product key has been reported stolen by the organization it was issued to and is no longer valid, or is a product key that is made from a "key generator" program. You should contact your organization's administrator(s) or Microsoft Piracy at 1-800-RULEGIT.

    How do you know it was reported stolen? It could be that the Volume License Agreement ran out. Please don't post things you can't possibly know.

    In addition, what if that Windows was installed using a VLK by a repair shop that while repairing the PC, they had to reinstall Windows. But instead of using the Proper Genuine product key, they downloaded it off the internet. Would 'contacting their organization's administrator(s) or Microsoft Piracy' do them any good?

    No, In this (very common) scenario, the user would be able to reinstall Windows using thier proper Product Key and be Genuine again...but you didn't mention that to this customer...why?

    If you are going to answer in this forum, please be sure you understand all the different sides of the issue, first.


    Darin MS
    Wednesday, March 31, 2010 12:03 AM