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Windows Media Center Connector Install Issue RRS feed

  • Question

  • I've installed the PP3 version of the Home Server Connector software on my Windows 7 x64 machines, but when I try to run the Windows Media Center Connector setup and after I put in the password for the Home Server, I get the following error

    An unknow network error has occured.
    Please verify that your network connection is active and that your Windows Home Server is powered on. Then restart this Wizard.


    Any ideas? I have the firewall disabled on the my Home Server.  I've removed the Connector software from the clients and I've even removed PP3 from the server and reinstalled it and nothing has resolved the issue.  After attempting an install, I had a look at the System Event Log and found it full of entries like this
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-Security-Kerberos" Guid="{98E6CFCB-EE0A-41E0-A57B-622D4E1B30B1}" EventSourceName="Kerberos" />
      <EventID Qualifiers="16384">4</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2009-11-28T00:38:17.000000000Z" />
      <EventRecordID>15411</EventRecordID>
      <Correlation />
      <Execution ProcessID="0" ThreadID="0" />
      <Channel>System</Channel>
      <Computer>Dell.BiskDomain.com</Computer>
      <Security />
      </System>
    - <EventData>
      <Data Name="Server">host/homeserver.</Data>
      <Data Name="TargetRealm">WORKGROUP</Data>
      <Data Name="Targetname">RPCSS/HOMESERVER</Data>
      <Data Name="ClientRealm">BISKDOMAIN.COM</Data>
      <Binary />
      </EventData>
      </Event>

    Saturday, November 28, 2009 12:53 AM

All replies

  • Hi,

    In the event log, what is the exact event description under the "General" tab?

    Appears to me like some network acces ussue. Just some thoughts...
    * You can "ping"the server, *both* by name and IP-Adress?
    * From the WHS Console, under "setting",  you do have "Windows Media Center" enabled?
    * When logging in on you Windows 7 desktop; you are not by any chance logged using username "Administrator"?
    * Check "Credential Manager"; remove any references to credentials concerning you server?
    * You could try creating a new user profile, add the user to WHS and install the MC connector from the new profile?

    - Theo.
    No home server like Home Server
    Saturday, November 28, 2009 12:23 PM
    Moderator
  • Thanks for the reply.  Both computers were working fine before PP3 was installed.  I'm able to get to the Home Server console from each computer and icon in the System Tray is green and the machines are backing up.  I checked the Credential Manager and I don't have any users in there.  In the WHS console, I don't have any way to enable or disable Windows Media Center, it just says that to use it, I have to  install the two connector apps.
    Saturday, November 28, 2009 1:53 PM
  • I also found this in the Application logs as well
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
      <EventID Qualifiers="49152">10009</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2009-11-28T14:05:52.000000000Z" />
      <EventRecordID>15787</EventRecordID>
      <Correlation />
      <Execution ProcessID="0" ThreadID="0" />
      <Channel>System</Channel>
      <Computer>Dell.BiskDomain.com</Computer>
      <Security />
      </System>
    - <EventData>
      <Data Name="param1">HOMESERVER</Data>
      <Binary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inary>
      </EventData>
      </Event>
    Saturday, November 28, 2009 2:21 PM
  • Hi,

    You are not alone (see this thread)
    I would suggest you file a problem report at MS Connect. More information on how to do this you can find here

    Thanks,
    - Theo.

    No home server like Home Server
    Monday, November 30, 2009 8:17 PM
    Moderator
  • Have a look on your WHS system and see if you have a file called health.xml. Can't remember the exact location but search will look for you. Everyone whom I have found with the connector issue has found this file is not being generated.

    Issue has been raised a number of time on MS Connect.

    Simon
    Tuesday, December 1, 2009 7:03 PM