Can't uninstall program allegedly not genuine, can't install genuine program RRS feed

  • Question

  • My nephew installed Office 2007 on my computer and assured me it was a valid legal copy. I got a notification that it is not valid and he did something to fix it.  A few months later, I got another notification. So rather than continue to bother him and wonder if it really is valid, I got a new copy, thinking I could just enter the code. It said I had to uninstall what is on there and reinstall the new program. When I tried to uninstall, I got a "Microsoft encountered an error" during the uninstall and it just quit. I got the same message when I tried to install the new software.

    I'm running Office 2007 Enterprise Edition on Windows XP. I can't find the "About" menu so I do not know if there is any verions annotation on the Office 07 programs.

    I would like to "Get Genuine" as they say and move on. For what its worth, it would be nice to be able to go into the software they say is not genuine and type in a genuine code rather than having to uninstall and reinstall.

    The validation report from the Diagnostic tool follows. Even though the tool states the validation is valid, it still gives me the message that it is not. Thanks in advance for your help!
    - Diane

    Diagnostic Report (1.9.0019.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1066106F-A611-47E8-8798-09ECD7FF78F6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Outlook 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1066106F-A611-47E8-8798-09ECD7FF78F6}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3788945295-1691442433-612910680</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20060419000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D1CE328701846077</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DXPO51</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>1E62824CA2E7D00</Val><Hash>cb1+zg/NmrK5hd+1rhBnQm1nXZU=</Hash><Pid>73930-640-0000077-55481</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65353</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1A" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1ABD7:Dell Inc|1ABD7:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->

    Wednesday, March 17, 2010 5:00 PM


  • Hello Diane C.,

    Here is a snippet of your magadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Outlook 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Your Dell computer currently has two Office family programs installed.  You have Office Enterprise 2007 which is the one that is reporting as nongenuine because as you mentioned it is a Volume Licensing installation of Office that was done with an Invalid Volume Licensing product Key.  You also have a Volume Licensing installation of the stand-alone edition of Outlook 2003.  If you do not have a Volume Licensing Agreement to cover the use of this installation of Outlook 2003 (from what you posted it's almost a certainty that you do not), then your use of this product would also be nongenuine.

    Based on the problems you reported uninstalling, I would like to suggest that you follow the steps in this MS KB article to run the MS FixIt Utility that is an automatic uninstaller for the Office Enterprise 2007 currently installed on your Dell:  http://support.microsoft.com/kb/971179/

    The description of the MS FixIt above tells us that it may not uninstall the standalone installation of Outlook 2003.  If you are unable to uninstall Outlook 2003 using the Add or Remove Programs applet in Control Panel, you will have to search the internet for instructions on how to manually uninstall Outlook 2003.  I am unaware of any utility that you can run that uninstalls just Outlook 2003.

    Once you have both Outlook 2003 and Office Enterprise 2007 uninstalled, restart the computer twice and then install the (presumably) genuine license for Office that you have acquired.  After installation and activation, restart then visit www.microsoft.com/genuine and click on the Validate Office button.  Also, IMO it would be wise to rerun the mgadiag utility and post a fresh report so that we can establish that the Office you acquired is a genuine retail license for Office.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, March 17, 2010 10:33 PM
    Wednesday, March 17, 2010 9:30 PM