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    My Lenovo laptop is running Windows Vista Business.  I am constantly getting the updates from Microsoft too.  However,  one day when I turn on my computer, the error message 0XC004E002 - " The software licensing Service reported that the licence store contains inocnsistent data. "  appears and my screen turns black.  It requires me to reinstall the Windows, and I lost my Vista CD.  However, I found the product key at the back of my laptop.

    Then, I try to back up the whole computer, but it states that my C drive has error and could not back up.  Besides the black screen, it seems that the Windows is working fine except I cannot access "My Picture" because the file is corrupted but it has been a while now.

    I have run the Microsoft Genuine Advantage Diagnostic Tool and the result is pasted below. 

    Please help me to resolve this problem.  Many thanks in advance.

     

    Best Regards,

    Linda

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8BG2W-J444M-FQQTF
    Windows Product Key Hash: Lc27rmjHkU7zvzX/bUG65lyDuy8=
    Windows Product ID: 89576-OEM-7201155-15433
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {F95125D8-81F7-431B-BE84-4C379BF5CADF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.4.410.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F95125D8-81F7-431B-BE84-4C379BF5CADF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQQTF</PKey><PID>89576-OEM-7201155-15433</PID><PIDType>8</PIDType><SID>S-1-5-21-1417001333-1450960922-2147118731</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768A49</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET62WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>C6373C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>80F9F1905E99F0C</Val><Hash>h3J92Di+NyObiUd0PRJo/pRQhXA=</Hash><Pid>89451-902-2796585-66138</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAnJ+Csb7wwtrKsAjSFsLqTtjEbIvWWvL0YMXT9nhzGm2sVvRI

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         TP-63  
      FACP            INTEL         TP-63  
      DBGP            LENOVO        TP-63  
      HPET            INTEL         TP-63  
      BOOT            PTLTD         TP-63  
      MCFG            INTEL         TP-63  
      TCPA            Phoeni        TP-63  
      SLIC            LENOVO        TP-63  
      APIC            INTEL         TP-63  
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri

    Monday, May 24, 2010 6:53 AM

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    "LindaPang" wrote in message news:6b92e49e-301a-4a47-94fa-ba5a6db4ecd7...
    > My Lenovo laptop is running Windows Vista Business. I am constantly
    > getting the updates from Microsoft too. However, one day when I turn on
    > my computer, the error message 0XC004E002 - " The software licensing
    > Service reported that the licence store contains inocnsistent data. "
    > appears and my screen turns black. It requires me to reinstall the
    > Windows, and I lost my Vista CD. However, I found the product key at the
    > back of my laptop.
    >
    > Then, I try to back up the whole computer, but it states that my C drive
    > has error and could not back up. Besides the black screen, it seems that
    > the Windows is working fine except I cannot access "My Picture" because
    > the file is corrupted but it has been a while now.
    >
    Darin pposted the following to a user in a similar position.
    <quote>
    It looks like Vista's Licensing Store may be corrupt or unreadable for
    some reason. Try the following steps to re-create the Store, which should
    correct the problem.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to
    complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Re-Activate. (Make
    sure to Activate by Phone)
     
    Thank you,
    Darin MS
    </quote>
     
    HTH
     
    Noel
     
     
    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Monday, May 24, 2010 7:53 AM
    Moderator
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    Hi Noel,

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

      I ran into the following message right after I select yes.

    System error 5 has occurred

    Access is denied.

    Thanks for your helps.

    Regards

    Linda


    Or try the steps in Safe Mode.  This way you can ignore steps #5 and #9 since the slsvc does not run in Safe Mode, by default, so there would be no need to turn it off and then back on.

    Thank you,

    Darin MS
    Tuesday, May 25, 2010 7:41 PM

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  • Question
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    "LindaPang" wrote in message news:6b92e49e-301a-4a47-94fa-ba5a6db4ecd7...
    > My Lenovo laptop is running Windows Vista Business. I am constantly
    > getting the updates from Microsoft too. However, one day when I turn on
    > my computer, the error message 0XC004E002 - " The software licensing
    > Service reported that the licence store contains inocnsistent data. "
    > appears and my screen turns black. It requires me to reinstall the
    > Windows, and I lost my Vista CD. However, I found the product key at the
    > back of my laptop.
    >
    > Then, I try to back up the whole computer, but it states that my C drive
    > has error and could not back up. Besides the black screen, it seems that
    > the Windows is working fine except I cannot access "My Picture" because
    > the file is corrupted but it has been a while now.
    >
    Darin pposted the following to a user in a similar position.
    <quote>
    It looks like Vista's Licensing Store may be corrupt or unreadable for
    some reason. Try the following steps to re-create the Store, which should
    correct the problem.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to
    complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Re-Activate. (Make
    sure to Activate by Phone)
     
    Thank you,
    Darin MS
    </quote>
     
    HTH
     
    Noel
     
     
    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Monday, May 24, 2010 7:53 AM
    Moderator
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    Sorry, Noel Paton.  I am going to delete the duplicate thread.  I have tried your suggestions, but it didn't allow me.  I got the below message:

     

    System error 5 has occurred

    Access is denied.

     

    Please help!!!

    Regards,

    Linda

    Tuesday, May 25, 2010 1:28 AM
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    "LindaPang" wrote in message news:efd8666d-7e18-4352-8185-91a72ec217e9...
    > Sorry, Noel Paton. I am going to delete the duplicate thread. I have
    > tried your suggestions, but it didn't allow me. I got the below message:
    >
    >
    >
    > System error 5 has occurred
    >
    > Access is denied.
    >
     
     
    At what point in the process did you get that error?
    the following article may help with it
    http://support.microsoft.com/kb/555644
     
    Please read the disclaimer on that article before applying the solutions! It
    has been through a process of peer review, but has not as such been written
    by MS developers, and should therefore be treated with a certain amount of
    caution. - it's also written for XP, but may well apply to Vista and W7.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Tuesday, May 25, 2010 7:31 AM
    Moderator
  • Question
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    Hi Noel,

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

      I ran into the following message right after I select yes.

    System error 5 has occurred

    Access is denied.

    Thanks for your helps.

    Regards

    Linda

    Tuesday, May 25, 2010 3:28 PM
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    "LindaPang" wrote in message news:7c011dd6-03f6-498c-b8c8-3dac098e7a85...
    > Hi Noel,
    >
    > 1) Open an Internet Browser window.
    > 2) Type: %windir%\system32 into the browser address bar.
    > 3) Find the file CMD.exe
    > 4) Right-Click on CMD.exe and select Run as Administrator
    > 5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    > I ran into the following message right after I select yes.
    >
    > System error 5 has occurred
    >
    > Access is denied.
    >
     
     
    That sounds as if you didn't get the Run As Admin right - try again...
    (more details.... looks like it may have been my fault!)
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    4a) you will be asked to confirm this - click Continue (If not, then post
    back)
    4b) a Command prompt window will open - CHECK that the title bar says
    "Administrator: C:\Windows\system 32\cmd.exe"
    5) Type: net stop slsvc and hit Enter
    The message I get at this point is the following:-
    <quote>
    The following services are dependent on the Software Licensing service.
    Stopping the Software Licensing service will also stop these services.
     
    ReadyBoost
     
    Do you want to continue this operation?(Y/N? [N]:
     
    </quote>
     
    at this point you should type "Y" without the quotes.
    You should then get the 'stopping service' messages.
     
    If you do, please carry on as in my earlier post.
    If you don't, then we have problems! (CACLS reset here we come - more later
    if necessary!)
     
    Good Luck!
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Tuesday, May 25, 2010 7:17 PM
    Moderator
  • Question
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    Hi Noel,

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

      I ran into the following message right after I select yes.

    System error 5 has occurred

    Access is denied.

    Thanks for your helps.

    Regards

    Linda


    Or try the steps in Safe Mode.  This way you can ignore steps #5 and #9 since the slsvc does not run in Safe Mode, by default, so there would be no need to turn it off and then back on.

    Thank you,

    Darin MS
    Tuesday, May 25, 2010 7:41 PM
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    "Darin Smith MS" wrote
     
    > Or try the steps in Safe Mode. This way you can ignore steps #5 and #9
    > since the slsvc does not run in Safe Mode, by default, so there would be
    > no need to turn it off and then back on.
    >
     
    Good thoughts, there!
    <smacks hand on forehead>
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Tuesday, May 25, 2010 10:55 PM
    Moderator