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Safe Mode Verification RRS feed

  • Question

  •  

    I cannot get my Vista verified because i am in safe mode and cant get into normal mode because of the other problem being vista's black screen compatability issues with certain screens.

     

    how do i get vista verified and can install latest upgrade in safe mode?

    Thursday, October 25, 2007 12:12 PM

Answers

  • Hi Crazyannoyed,

     

      If I understand correctly, your issue basically breaks down like this:

     

    a) When you boot into Vista in Normal mode, using the Digital Cable, you do NOT get a picture on your LCD

    b) When you boot into Vista in Safe mode, using the Digital Cable, you DO get a picture on your LCD

    c) When you boot into Vista in Normal mode, using a VGA Cable, you DO get a picture on your LCD

     

    Vista does Not decide that it is non-genuine/pirated by what graphic cable is being used.

     

     

    I'm no expert on graphic drivers, but to me, it sounds like the graphic drives that control the digital output is either messed up or maybe sending a resolution that is not compatible with the LCD.

     

    I do not believe the same potion of a graphic driver controles Digital and VGA output, so the digital potion may be messed up in some way, while the VGA potion is fine. This would explain why the VGA cable wokes in normal mode.

    When in safe mode, generic drivers are used, so that would explain why the digital cable worked while in safe mode.

     

    With that being said, I suggest seaking help from someone that understand graphic drives better then I do. They would be able to confirm or deny my diagnosis and probably give you options on how to resolve your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

      

    Thursday, November 8, 2007 9:04 PM

All replies

  • Hi Crazyannoyed,

     

      You are not able to Validate in Safe Mode, would you explain the issue you are having with Vista in Normal mode? as well as download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, October 25, 2007 7:18 PM
  •  


    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-8Y3GQ-3GW8K-QCRKG
    Windows Product Key Hash: YukmKdLGaAOouOTFfBXbd9QgELY=
    Windows Product ID: 89580-OEM-7300567-94993
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6EC785CA-E817-40D3-B669-95F77049DE0B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80070426
    Commit: N/A, hr = 0x80070426
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80070426
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6EC785CA-E817-40D3-B669-95F77049DE0B}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QCRKG</PKey><PID>89580-OEM-7300567-94993</PID><PIDType>3</PIDType><SID>S-1-5-21-3106139324-2467350092-24732582</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI PREMIUM ACPI BIOS Revision 0501</Version><SMBIOSVersion major="2" minor="4"/><Date>20070605000000.000000+000</Date></BIOS><HWID>AC323507018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

     

     

    The problem with vista in normal mode is blank screen at login. i have an acer LCD 22".  It was working fine until few couple nights ago when i ,whilst in a game, tried changing the graphics the game was to be played in. this then cut the game off, put me into 640 mode and left me not being able to  change back to original settings.

    Friday, October 26, 2007 9:46 AM
  • Ok, I see the problem. The Validation Code (on line 3 & 4 of the Diagnostic Report) means the Software Licensing Service has stopped. To restart it, follow the below steps:

     

     If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd.exe in the Start Search field

    3) Hit the Enter key

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     


    Thank you,
    Darin Smith
    WGA Forum Manager

    Friday, October 26, 2007 6:56 PM
  • Have tried this.

     

    It come up with "This service cannot be run in safe mode".

     

    And as i can only start my comp up in safe mode where do i go from here??????????????????????????

     

    Saturday, October 27, 2007 2:03 AM
  • Hello Crazyannoyed,

     

      Could you go into more detail as to why you cannot log into Normal mode? What happens if you do login to normal mode? (what errors do you see, do any windows come up? if so, what do the windows say?...so on)

     

      

    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, November 7, 2007 6:58 PM
  •  

    Hey Darin,

     

    I have corrected the problem temporarily. What it is s that when  use my digital cable with my LCD monitor the windows logn screen doesn't come up. I'm thnkng this mght be due to vista thnkng its a hacker or sumthin???  pirate etc??

    SO i swapped to VGA cable and works now. The problem i had was that before while n safe mode  could not download the windows update whch  though MAY have helped with the dgtal side of thngs.

     

    SO now all the problem is findng out whether its a Nviiidia problem? or a windows vista problem? or my cable isnt working?

     

    All i know is it was all working fine a few weeks ago.

     

    Regards,

    ca.

    Thursday, November 8, 2007 9:36 AM
  • Hi Crazyannoyed,

     

      If I understand correctly, your issue basically breaks down like this:

     

    a) When you boot into Vista in Normal mode, using the Digital Cable, you do NOT get a picture on your LCD

    b) When you boot into Vista in Safe mode, using the Digital Cable, you DO get a picture on your LCD

    c) When you boot into Vista in Normal mode, using a VGA Cable, you DO get a picture on your LCD

     

    Vista does Not decide that it is non-genuine/pirated by what graphic cable is being used.

     

     

    I'm no expert on graphic drivers, but to me, it sounds like the graphic drives that control the digital output is either messed up or maybe sending a resolution that is not compatible with the LCD.

     

    I do not believe the same potion of a graphic driver controles Digital and VGA output, so the digital potion may be messed up in some way, while the VGA potion is fine. This would explain why the VGA cable wokes in normal mode.

    When in safe mode, generic drivers are used, so that would explain why the digital cable worked while in safe mode.

     

    With that being said, I suggest seaking help from someone that understand graphic drives better then I do. They would be able to confirm or deny my diagnosis and probably give you options on how to resolve your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

      

    Thursday, November 8, 2007 9:04 PM
  • how do i get off safe mode i cant download live messenger because of this!!!

    Saturday, December 8, 2007 4:28 PM
  • Darin,

    I have the same question about validation in safe mode. 

     

    Below is the copy from running the application you suggested.  When I boot up into vista normally the computer freezes up after doing two tasks.  The mouse fails to respond and I shut down by holding the start button for ten seconds.  Also, when I boot up normally the monitor that is connected to the computer fails to go on, only the lap top screen is on.  In the safe mode boot the large connected monitor ignites.  I have had the same response wether on the docking station or off of it.

    Thanks

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    Windows Product ID: 89576-OEM-7332141-00143
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6B117F44-FF6B-41D0-9EF7-072685BFE034}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B117F44-FF6B-41D0-9EF7-072685BFE034}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-1382929265-3967052211-1194840602</SID><SYSTEM/><BIOS/><HWID>81310500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7N   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9A7008A4CD71578</Val><Hash>8JCQqtaYkuHE022AjphVzg6lczo=</Hash><Pid>70145-700-8682272-57940</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Sunday, December 23, 2007 11:03 AM