locked
CRM for outlook Sync Deleted Contacts RRS feed

  • Question

  • Hello,

    After installing the CRM for outlook client on an employee's desktop I went to sync contacts. I have done this about a dozen times before. During the sync I saw the message "Cleaning Contacts" which I had never seen before, and the number of contacts was reduced before then being re-populated with new contacts. I didn't think much of it however he called me several hours later and said some of his contacts were now gone from his phone and outlook device. The contact is still in CRM however the account is not assigned to him so would there for not be synced. I know I can do a static import but can anyone give any idea what "cleaning contacts" would mean or why it would be deleted? The problem is not knowing how many contacts are gone or exactly who because there are several thousand. Any advice or help would be appreciated.

    Thanks,

    Lecc

    Monday, March 24, 2014 11:59 PM