Lost Windows XP Professional CD - we have 12 licenses associated with this program. Help - How do I get a new install CD?

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  Hello Stressed,

   

       Maybe I can provide you with information which will alleviate some stress :-).  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. First have you discussed the situation with your systems adminsitrator?  Please suggest they logon to eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your assigned VLK is for either Office or Windows.  The systems administrator can address some concerns here.  Next please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

   

      Here are other sites depening on your location: 

   

   Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

  Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

  Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

   

   

  Hopefully I was able to provide you with information to assist.  Take care.

   

   

  Stephen Holm, MS

  WGA Forum Manager

  Tuesday, September 18, 2007 6:27 PM
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  Hello!I bought an acer pc about 2 years ago with Windows Xp Homer edition preinstalled.I need to reinstall windows because im having many problems and it will take a lot of time to solve them all.This computer didnt come with a windows cd.i have a back up cd that wich the computer asked me to make the first time i turned it on.it includes some programs and all the drivers but it doesnt include the windows instal .i already did the verification test to see if my product is genuin and it is.the problem is that i cant reinstall windows without a cd!a friend of mine told me to download a windows cd and when i have to activate it i just write my windows key.so i downloaded a windows xp home edition like mine but it says that an oem windows key its not allowed in a normal windows xp.so i want to be shure what to do before attempting to reboot my pc.please help me and tell me how to do this.
  Ps:i hope you understand my terrible english
  if you need to know my windows product key or ID just let me know

  Tuesday, September 18, 2007 7:42 PM
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  Hello Sebastian,

   

  Well your English is just fine :-). The fix should be fairly simple but may may be a little time consuming. The issue which you are currently experiencing appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which will help.

   

  Please contact Technicial Support for your computer's manufacturer. First I would ask the technician if your Acer has any system recovery software stowed on a hidden partion. This would be the quickest way for system restoration. Should there not be a hidden partion then request recovery medial software CD’s to be dispatched.  Recovery Software CD’s are specific to your computer manufacturer.  Acer should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

   

  I have included their contact information here for your convenience:

   

  http://global.acer.com/

   

  Have a great week Sebastian,

   

  Stephen Holm, MS

  WGA Forum Manager

  Tuesday, September 18, 2007 8:17 PM
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  thank you very much for your inmediate response.thanks for your help also.i didnt expect to have such a quick response.

  yes, its true maybe the fix is simple but it is just for people like you(experts) ; ). im just a common user.thank you very much again! i was so stressed because a didnt know what to do.i cant sleep well when my computer is not working as it should..lol

  have  a great week too!!!

  Tuesday, September 18, 2007 10:35 PM
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  Sebastian,

   

  No problem. We are here to provide all our valued customers with help. Again take care and thank you very much for the response :-).

   

   

  Stephen Holm, MS

  Tuesday, September 18, 2007 11:15 PM
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  i have lost the windows cd that i was given when i bought a fujitsu siemens laptop.i want to format my pc now,but i don't have the cd...
  can you help me??
  thanks for your time
  

  Thursday, December 6, 2007 5:34 PM
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  G,

   

  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

   

  I have included their contact information here for your convenience:

   

  http://www.computers.us.fujitsu.com/index.php?WT.svl=header1

  http://support.fujitsupc.com/CS/Portal/supporthome.do

   

   

  Thank you,

   

  STephen Holm, MS

   

  Saturday, December 8, 2007 3:14 AM
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  hi my eplorer.exe keeps closing when i try to get in mycomp,controlpanel,mydoc.ect ect so i need to clean install a new windows but i lost the disc.  I still have the key # can i download somehow?
  heres my info
  thanx
  Diagnostic Report (1.7.0095.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-J8BM6-MXPH6-3R2BW
  Windows Product Key Hash: YMRVitCEjlJfwDQfjDvm97FbWA4=
  Windows Product ID: 76477-OEM-2111907-00103
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {C3CD0C7E-B19F-47D4-AEF8-7F52D1B19B71}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A
  
  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: Microsoft
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 104 Unknown PID
  Microsoft Office Standard Edition 2003 - 104 Unknown PID
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-920-80070057
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C3CD0C7E-B19F-47D4-AEF8-7F52D1B19B71}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>76477-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-2437707645-3878641263-1327713641</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T3302</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050726000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>12143EEF01842E5D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>T3302</model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products><Applications><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/></Applications></Office></Software></GenuineResults> 
  
  
  

  Sunday, July 27, 2008 4:28 AM
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  How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
  http://support.microsoft.com/kb/326246/en-gb
  
  
  

  ---

  Please note: I am not a Microsoft employee...only a voluntary forum contributor.

  • Marked as answer by Carey FrischMVP, Editor Sunday, July 27, 2008 4:35 AM

  Sunday, July 27, 2008 4:34 AM

  Moderator
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  Image D,
  
  Contact eMachines customer support to see if they still have your recovery CD in stock, and if so order a replacement from them.
  
  Microsoft will NOT sell you a replacement CD, since they did not sell you the OS in the first place, eMachines did.
  
  If no luck at eMachines, try www.restoredisks.com
  

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by StephenHolm Monday, July 28, 2008 11:12 PM

  Monday, July 28, 2008 3:30 AM