90 Windows Updates downloaded, but all fail to install RRS feed

  • Question

  • We have a Sony Vaio PC that came to us with XP Home. We had to restore it back to Home and then upgraded it to XP Pro. All seems well, but now it refuses to install the 90 updates that are pending!


    Diagnostic Report (1.7.0039.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HGJ7K-TYRV4-PRVHY
    Windows Product Key Hash: Ho4KGF8u0kv6UezEfqa8y29vAyc=
    Windows Product ID: 76487-640-9584367-23054
    Windows Product ID Type: 1
    CSVLK Server: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {F53B02BD-31A8-46F0-B426-E1C49244B50F}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F53B02BD-31A8-46F0-B426-E1C49244B50F}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PRVHY</PKey><PID>76487-640-9584367-23054</PID><PIDType>1</PIDType><SID>S-1-5-21-2148818631-1219161336-3760929684</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-V3S</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4001    </Version><SMBIOSVersion major="2" minor="3"/><Date>20050318000000.000000+000</Date></BIOS><HWID>693A3907018400DC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Corporation</name><model>VAIO V series</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>95B901CC2BAD02</Val><Hash>Ytigo6R+ex7r3PJ8pCkzEpAmXAU=</Hash><Pid>73931-641-6055892-57429</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    I've tried the various things suggested in another thread, removing the Software Distribution folders etc, but still all the updates fail to install.

    I'm removing Symantec AV, just in case, but I doubt that's causing the issue.

    Friday, September 7, 2007 9:16 AM


All replies




    Both your XP and Office are being identified as Genuine, so there is no WGA issue at the root of your problem.


    Please follow the Help and Support links on the Windows Update page for further assistance.  Help and tech support for Windows Update is separate from this forum which deals with WGA issues.  Or, start at the Windows Update Solution Center:  http://support.microsoft.com/ph/6527


    Good Luck!

    Friday, September 7, 2007 1:21 PM

    Friday, September 7, 2007 1:28 PM
  • I've been to the support page, but those links assume you have an error code, but all our updates just fail to install. No error codes, just tough luck they didn't install.


    Could it be a fault caused by the XP to Home upgrade?


    I could download and install all the updates before upgrading to Pro. In fact, this afternoon I restored the PC again to prove a point and I'm back to where  started again.





    Friday, September 7, 2007 2:18 PM
  • Paul,


         Since your not receiving any error codes are you receiving any written explaination when you try to download the updates?  Paul I have included a forum newsgroup forum which will be more familiar with your particular situation. Please post your question in the forum. Thank you and have a super weekend. 




    Stephen Holm, MS

    WGA Forum Manager

    Friday, September 7, 2007 7:03 PM
  • Your not the only one with this problem, which microsoft seem to want to ignore. It is nothing to do directly with upgrading. I have exact same problem, due to re-installing win XP over itself, following many viruses getting in. Don't bother with AVG anti-virus, it is useless. However I too would like to know how to fix this serious problem!!! I have 77 updates ALL of which refuse to install. It gives you absoluetly no reason why, nor any codes or info. I read one article that says, rename the sys32/catroot2 folder. However the system refuses to let me rename that folder or even delete it. The suggestion was to rename it to catroot2old, then try to install again. Pity nothing works!

       Also you didn't listen to him correctly. It is NOT a download problem. It is an INSTALL problem. Windows is a pain, I'm seriously thinking of changing to Linux as I am sick of the constant problems created by Windows.

    Tuesday, November 13, 2007 11:40 AM
  • For non-WGA related Windows Update issues, please repost your inquiry in the official Windows Update newsgroup: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US


    Tuesday, November 13, 2007 3:43 PM

    Had the same problem. This should get it all fix:

    Tuesday, December 11, 2007 8:50 AM
  • Nailed it DACORP. 


    Thank you very much!

    Sunday, February 3, 2008 5:23 AM
  • Thanks Dacorp, this fixed my problem also!

    Too bad the MS reps couldn't post a helpful link like that... too bad XP SP3 still has utterly cryptic errors like this where things don't work without error codes, warnings, log files, or anything meaningful even to techies like me.  No wonder people are moving to MacOS and Linux, eh?  Imagine how terrible this would have been for a complete non-techie (most of the world).



    Saturday, June 14, 2008 2:30 AM