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Initiating OCS call from Outlook page RRS feed

  • Question

  • Hi,

    When I right-click on a user's name in outlook and initiate a call, the call fails. On further investigation, we noticed that the Addressbook normalization rules are not applied when a user is shown in Outlook window. Is that by design. Does anyone tried this ?

    We are using OCS2007 released version integrating with Outlook 2003 SP2.

    I appreciate any input on this!

    Thanks,
    Murali
    Wednesday, January 23, 2008 2:56 AM

All replies

  • Hi

     

    You should detail a bit more what you've done: the different configurations of your Mediation Server are the more important (location profile, normalization and routes)

    The format of the Outlook contacts numbers are also important, you will need to create normalization rules depending on that format.

    I can dial from Outlook contact without any AddressBook normalization use (only rules in location profile)

    Saturday, February 16, 2008 9:57 AM