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Live Mesh for Mac: Resolving Client Crashing Issue RRS feed

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    To all our valued Live Mesh for Mac customers:

    Our recent Live Mesh for Mac update addressed a few issues that caused the Live Mesh for Mac software to shut down shortly after launching. If you have not encountered these problems, the new release will prevent it from occurring. If, however, you’ve experienced this problem, you will need to make sure you have the updated software installed (version number 0.9.3821.962 or later) and complete the steps below to fully resolve the issue:

    1. Make sure that Live Mesh is not running on your Mac.
    2. Run the “CleanKeychain” tool. To do this, right-click the Live Mesh application, click Show Package Contents, open the Contents folder, then the Resources folder, and then double-click CleanKeychain.
    3. Open Finder and navigate to your Home folder. Open the Library Folder and then the Application Support folder. From the Application Support folder, move the “Live Mesh” folder to the Trash.
    4. Remove your Mac from your mesh.  To do this, go to www.mesh.com and sign in. On the Devices page, select your Mac, then in the Options drop-down menu, click Remove device from Live Mesh.
    5. Run the new Live Mesh for Mac software on your Mac. Please note that you will have to sign in and add your Mac as a new device.
    6. Sync folders again with your Mac.


    If you have any trouble with these steps, please post below     for further assistance.

    Thank you,
    The Live Mesh Team

    Blog | Feedback

    Friday, March 6, 2009 9:46 PM

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    Thank you!
    Sunday, March 8, 2009 7:38 PM
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    I tried all of the steps without success. I continue to get the same failure as soon as I define a shared folder.... So I can complete steps 1-5 without problem, but as soon as I define a sync to an existing Live Mesh folder the code crashes...
    Friday, March 13, 2009 5:10 PM
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    bdpiper said:

    I tried all of the steps without success. I continue to get the same failure as soon as I define a shared folder.... So I can complete steps 1-5 without problem, but as soon as I define a sync to an existing Live Mesh folder the code crashes...



    Did you also confirm that you have the latest version of Live Mesh installed?

    When you say "define a shared folder" and "existing Live Mesh folder" do you mean that you are offered a folder from the Live Mesh once you've connected and the failure happens as soon as you click on the folder to set the sync details for that offered folder?

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, March 13, 2009 5:29 PM
    Moderator
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    Geez sorry I didn't see this earlier...  Work has been crazy. The Live Mesh version I have installed is Version 0.9 (0.9.3821.962) I think that is the most recent. The failure happens always when I try to define any Live Mesh folder. It was failing when I connected and was offered a folder by Live Mesh and I selected it.  Right now it also happened before I logged in...  Any ideas?
    Thursday, March 19, 2009 9:35 PM
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    The best that I can offer is that you may want to revisit the information above and follow all steps to remove Live Mesh from your Mac and then install it again as a new machine.

    if that doesn't resolve the issue, file a bug -   http://social.microsoft.com/Forums/en-US/LiveMesh/thread/d52b350a-f3e0-41c6-8e78-d6378e566b9e - instructions are for a Windows PC as far as log collection and, not having a Mac myself, I can't tell you if the steps differ greatly for Mac.

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, March 20, 2009 1:14 PM
    Moderator
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    Stephen Boots said:

    The best that I can offer is that you may want to revisit the information above and follow all steps to remove Live Mesh from your Mac and then install it again as a new machine.

    if that doesn't resolve the issue, file a bug -   http://social.microsoft.com/Forums/en-US/LiveMesh/thread/d52b350a-f3e0-41c6-8e78-d6378e566b9e - instructions are for a Windows PC as far as log collection and, not having a Mac myself, I can't tell you if the steps differ greatly for Mac.

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator



    Small correction: The instructions Steve links to include steps to collect Mac logs (and Mobile) as well. :)

    Ben.
    Friday, March 20, 2009 4:43 PM
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    Ben [Live Mesh] said:

    Small correction: The instructions Steve links to include steps to collect Mac logs (and Mobile) as well. :)

    Ben.


    well, would you look at that! It does. :-) You'd think that I would have remembered that. I've been linking to the post, but haven't read it in ages. My brain remembered the older announcement post that only had the PC log procedure! (That's my excuse and I'm sticking to it, Ben!)
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, March 20, 2009 5:09 PM
    Moderator
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    Stephen Boots said:

    well, would you look at that! It does. :-) You'd think that I would have remembered that. I've been linking to the post, but haven't read it in ages. My brain remembered the older announcement post that only had the PC log procedure! (That's my excuse and I'm sticking to it, Ben!)
    -steve


    No worries, Steve.  We change things around periodically, just to confuse you. :D

    Ben.
    Friday, March 20, 2009 6:11 PM
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    This worked for me...thank you!!
    Saturday, August 1, 2009 1:27 AM