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Optional Update Delivery Is Not Working Error Message RRS feed

  • Question

  • I have a laptop that I bought from HP 2 years ago that came with Windows Vista.  Recently, I got the error message popup detailed in the title.  The text in the message says "You may be a victim of software counterfeiting."  I also have no access to the Control Panel and no Windows updates.

    The version I bought with the laptop is what is currently on the machine.  I was able to check the Control Panel via Windows Explorer and nothing has been addded to the machine since December.  I have removed some programs just in case (like iTunes in case a recent update did something).

    I have done all the suggested solutions and still get the pop up.  Here is my information:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {65EB5107-CE41-4232-9ED5-AE2FF3FE2520}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65EB5107-CE41-4232-9ED5-AE2FF3FE2520}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3673956952-3967976980-325977386</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RF312AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2D     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081126000000.000000+000</Date></BIOS><HWID>03313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>6C3D3F81E864F0A</Val><Hash>AWs0T1h/Kf6yJYUm94ygPw0XbCk=</Hash><Pid>81605-901-6613005-65923</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>29347769F2AA778</Val><Hash>vxq3EeIxhkTnLEpsGUx6MMU/0xQ=</Hash><Pid>84889-956-0021065-63172</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAJJS+zo7+FrugNIbz1kNozuIVSOTe+VpQ8vSqpberOhF6aKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30BD    
      FACP INTEL CALISTGA
      HPET HP     30BD    
      BOOT HP     30BD    
      MCFG HP     30BD    
      TCPA HP     30BB    
      APIC HP     30BD    
      SLIC HPQOEM SLIC-MPC
      SSDT HP   30BD    
      SSDT HP   30BD    
      SSDT HP   30BD    
      SSDT HP   30BD    


    Additionally, the validation attempt produces this error code:  0x80070426

    I have even tried doing things like redownloading SP1 to see if rerunning it would offer a "fix" option.  No dice.

    Tuesday, April 28, 2009 2:21 AM

Answers

  • Hello crjohn0,

        We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and is supported by Vista Support.

      When a user attempts to start the service (using the net start slsvc command) they will sometimes get a System Error. From experience we have fixes for system error 2 and 3.  But when a user gets no error (usually the service starts for a sec or so and then stops again) this means something is stopping the service. This can be caused by some other (dependent) windows Service or by some Malware infection.  Either way, it's outside my area of knowledge.

      My only suggestions would be either contact Vista support (http://support.microsoft.com) for additional assistance in starting the sevice or reinstall Vista.

    Very sorry I couldn't be more help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, May 4, 2009 7:41 PM

All replies

  • Hello crjohn0,

     

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Tuesday, April 28, 2009 6:56 PM
    Tuesday, April 28, 2009 6:56 PM
  • Thanks for the reply, Darin.

    Previously, I had tried the net start slsvc, but I did it again per your instructions.  Here is what happened:

    The Software Licensing service is starting.
    The Software Licensing service was started successfully.

    I get no error message.  If I go and try to start the service manually, it will start, then stop after a minute or so.

    I kept going through your suggestions as well:

    1)  No error message.
    2)  I haven't installed any hardware as this is a laptop.  I haven't installed any software other than routine updates to things like Java, Itunes, and Anti-virus programs.  I have tried rolling back some of these items that I know have updated recently.  Everything on my Add/Remove programs list dates back to a 2008 or previous install date.
    3)  No RC software.
    4)  I have Kapersky Anti-Virus and Webroot Spy Sweeper with the latest definitions.  Neither find anything abnormal other than routine cookies.
    5)  I am running the onecare scan.  Results:  Protection (green) no viruses or spy ware.  Network (green) no ports open. Performance (yellow) some temp files, defrag of the hd suggested, and a few registry associations noted as well as an entry for Webroot.  The fix errored on the Webroot and registry associations.

    Any other ideas?

    • Proposed as answer by tenstar Saturday, August 15, 2009 11:09 PM
    Monday, May 4, 2009 10:30 AM
  • Hello crjohn0,

        We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and is supported by Vista Support.

      When a user attempts to start the service (using the net start slsvc command) they will sometimes get a System Error. From experience we have fixes for system error 2 and 3.  But when a user gets no error (usually the service starts for a sec or so and then stops again) this means something is stopping the service. This can be caused by some other (dependent) windows Service or by some Malware infection.  Either way, it's outside my area of knowledge.

      My only suggestions would be either contact Vista support (http://support.microsoft.com) for additional assistance in starting the sevice or reinstall Vista.

    Very sorry I couldn't be more help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, May 4, 2009 7:41 PM