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Unable to connect to internet error message with activated Microsoft Office 2007 software RRS feed

  • Question

  • I have installed and activated the Microsoft Office 2007 software I purchased approx. 5 yrs ago. Everything works fine until I try to connect to Microsoft Office Online to look at templates. I get a "cannot connect to server". I ran the Microsoft Genuine Advantage and below is the information which resulted. Can you help me figure out why I cannot connect to look at and download templates from Microsoft Office online?

    Thursday, January 29, 2015 4:58 PM

Answers

  • You can paste the results into notepad and edit out the web addresses and repost it here.  The web addresses are not needed to diagnose.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 29, 2015 5:21 PM

All replies

  • Unfortunately I was unable to paste the information retrieved from the Genuine Advantage diagnostic run due to an error message stating I could not submit a message containing numbers or characters.
    Thursday, January 29, 2015 5:02 PM
  • You can paste the results into notepad and edit out the web addresses and repost it here.  The web addresses are not needed to diagnose.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 29, 2015 5:21 PM