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Windows 7 Home Premium not genuine even it is stated windows was activated. RRS feed

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    Please help, I am hoping for a step by step troubleshooting as I am not good enough at this. So, the problem is, after I have reformat my Toshiba laptop, everything went smoothly until I got a pop up (my windows in not genuine). I think this is ridiculous as the Windows was bundled with the laptop. So, it will be completely genuine right?Then, I have right clicked on my computer>properties. Then, it was stated that my product was activated,and there was a Windows genuine logo there. So, please help me,what should I do? :(
    Wednesday, September 18, 2013 12:19 PM
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    I've uploaded a file - i56aa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these
    instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start
    tapping F8 - this should bring up the Advanced Boot Menu, at the top of which
    should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\i56aa

    hit the enter key - if you get a 'Not
    Found' error try

    DIR D:\i56aa

    or

    DIR E:\i56aa

     

    The drive letter in use when you find the folder will
    need to be substituted (for    <drive>) into the following
    command...

     

    XCOPY
    <drive>:\i56aa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time)and
    when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command
    Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an
    Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and
    post a new link

    Also run a new MGADiag report, and post the result.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 19, 2013 12:59 PM
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    Moderator

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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {072D40E2-8B75-4F78-8AB0-B54669AC63A0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{072D40E2-8B75-4F78-8AB0-B54669AC63A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3412595995-1548324361-2447577214</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE R705</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.20  </Version><SMBIOSVersion major="2" minor="4"/><Date>20111222000000.000000+000</Date></BIOS><HWID>51BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A007B   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2102010
    Installation ID: 002921668935789880451953260471671022201576628566958203
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 9/18/2013 8:28:01 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000008001
    Event Time Stamp: 9:18:2013 05:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAln06MEMimHtAkhKr2C8SRza7KBz8nFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSHIB A007B   
      FACP TOSHIB A007B   
      HPET TOSHIB A007B   
      BOOT TOSHIB A007B   
      MCFG TOSHIB A007B   
      SLIC TOSHIB A007B   
      SSDT TOSHIB SataAhci
      SSDT TOSHIB SataAhci
      ASF! TOSHIB A007B   
      SSDT TOSHIB SataAhci


    ilyas

    Wednesday, September 18, 2013 12:32 PM
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    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Ilyas5615 Thursday, September 19, 2013 11:48 AM
    • Unmarked as answer by Ilyas5615 Friday, September 20, 2013 1:38 PM
    Wednesday, September 18, 2013 3:20 PM
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    http://sdrv.ms/18d3h1j

    ilyas

    Thursday, September 19, 2013 9:42 AM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {072D40E2-8B75-4F78-8AB0-B54669AC63A0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{072D40E2-8B75-4F78-8AB0-B54669AC63A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3412595995-1548324361-2447577214</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE R705</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.20  </Version><SMBIOSVersion major="2" minor="4"/><Date>20111222000000.000000+000</Date></BIOS><HWID>51BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A007B   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2102010
    Installation ID: 002921668935789880451953260471671022201576628566958203
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/19/2013 5:43:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000008001
    Event Time Stamp: 9:18:2013 05:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAln06MEMimHtAkhKr2C8SRza7KBz8nFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSHIB A007B   
      FACP TOSHIB A007B   
      HPET TOSHIB A007B   
      BOOT TOSHIB A007B   
      MCFG TOSHIB A007B   
      SLIC TOSHIB A007B   
      SSDT TOSHIB SataAhci
      SSDT TOSHIB SataAhci
      ASF! TOSHIB A007B   
      SSDT TOSHIB SataAhci

    ilyas

    Thursday, September 19, 2013 9:44 AM
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    ...and the CBS.log link?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 19, 2013 10:32 AM
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    Moderator
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    http://sdrv.ms/18d3h1j

    ilyas

    Thursday, September 19, 2013 11:45 AM
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    The SFC scan reveals the following problems...

    	Line 4594: 2013-09-19 07:05:17, Info                  CSI    00000452 [SR] Verify complete
	Line 4595: 2013-09-19 07:05:17, Info                  CSI    00000453 [SR] Repairing 45 (0x000000000000002d) components
	Line 4596: 2013-09-19 07:05:17, Info                  CSI    00000454 [SR] Beginning Verify and Repair transaction
	Line 4599: 2013-09-19 07:05:17, Info                  CSI    00000456 [SR] Cannot repair member file [l:14{7}]"alg.exe" of Microsoft-Windows-ALG, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4602: 2013-09-19 07:05:17, Info                  CSI    00000458 [SR] Cannot repair member file [l:24{12}]"wbengine.exe" of Microsoft-Windows-BLB-Engine-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4605: 2013-09-19 07:05:17, Info                  CSI    0000045a [SR] Cannot repair member file [l:18{9}]"msdtc.exe" of Microsoft-Windows-COM-DTC-Runtime, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4608: 2013-09-19 07:05:17, Info                  CSI    0000045c [SR] Cannot repair member file [l:22{11}]"dllhost.exe" of Microsoft-Windows-COM-Surrogate, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4611: 2013-09-19 07:05:17, Info                  CSI    0000045e [SR] Cannot repair member file [l:22{11}]"control.exe" of Microsoft-Windows-control, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4614: 2013-09-19 07:05:17, Info                  CSI    00000460 [SR] Cannot repair member file [l:22{11}]"ehsched.exe" of Microsoft-Windows-ehome-services-ehsched, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4617: 2013-09-19 07:05:17, Info                  CSI    00000462 [SR] Cannot repair member file [l:20{10}]"FXSSVC.exe" of Microsoft-Windows-Fax-Service, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4620: 2013-09-19 07:05:17, Info                  CSI    00000464 [SR] Cannot repair member file [l:36{18}]"ImagingDevices.exe" of Microsoft-Windows-ImagingDevicesControlPanel, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4623: 2013-09-19 07:05:17, Info                  CSI    00000466 [SR] Cannot repair member file [l:22{11}]"msiexec.exe" of Microsoft-Windows-Installer-Executable, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4626: 2013-09-19 07:05:17, Info                  CSI    00000468 [SR] Cannot repair member file [l:20{10}]"wmprph.exe" of Microsoft-Windows-MediaPlayer-ShellPreview, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4629: 2013-09-19 07:05:17, Info                  CSI    0000046a [SR] Cannot repair member file [l:42{21}]"WMPSideShowGadget.exe" of Microsoft-Windows-MediaPlayer-SideShow-Gadget, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4632: 2013-09-19 07:05:17, Info                  CSI    0000046c [SR] Cannot repair member file [l:20{10}]"wmpenc.exe" of Microsoft-Windows-MediaPlayer-wmpenc, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4635: 2013-09-19 07:05:17, Info                  CSI    0000046e [SR] Cannot repair member file [l:24{12}]"DVDMaker.exe" of Microsoft-Windows-OpticalMediaDisc-Wizard, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4638: 2013-09-19 07:05:17, Info                  CSI    00000470 [SR] Cannot repair member file [l:20{10}]"shvlzm.exe" of Microsoft-Windows-Shell-MultiplayerInboxGames-Spades, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4641: 2013-09-19 07:05:18, Info                  CSI    00000472 [SR] Cannot repair member file [l:20{10}]"chkrzm.exe" of Microsoft-Windows-Shell-MultiplayerInboxGames-Checkers, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4644: 2013-09-19 07:05:18, Info                  CSI    00000474 [SR] Cannot repair member file [l:18{9}]"Chess.exe" of Microsoft-Windows-Shell-PremiumInboxGames-Chess, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4647: 2013-09-19 07:05:18, Info                  CSI    00000476 [SR] Cannot repair member file [l:20{10}]"bckgzm.exe" of Microsoft-Windows-Shell-MultiplayerInboxGames-Backgammon, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4650: 2013-09-19 07:05:18, Info                  CSI    00000478 [SR] Cannot repair member file [l:22{11}]"Mahjong.exe" of Microsoft-Windows-Shell-PremiumInboxGames-Shanghai, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4653: 2013-09-19 07:05:18, Info                  CSI    0000047a [SR] Cannot repair member file [l:24{12}]"FreeCell.exe" of Microsoft-Windows-Shell-InboxGames-FreeCell, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4656: 2013-09-19 07:05:18, Info                  CSI    0000047c [SR] Cannot repair member file [l:30{15}]"MineSweeper.exe" of Microsoft-Windows-Shell-InboxGames-Minesweeper, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4659: 2013-09-19 07:05:18, Info                  CSI    0000047e [SR] Cannot repair member file [l:26{13}]"Solitaire.exe" of Microsoft-Windows-Shell-InboxGames-Solitaire, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4662: 2013-09-19 07:05:18, Info                  CSI    00000480 [SR] Cannot repair member file [l:20{10}]"Hearts.exe" of Microsoft-Windows-Shell-InboxGames-Hearts, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4665: 2013-09-19 07:05:19, Info                  CSI    00000482 [SR] Cannot repair member file [l:38{19}]"SpiderSolitaire.exe" of Microsoft-Windows-Shell-InboxGames-SpiderSolitaire, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4668: 2013-09-19 07:05:19, Info                  CSI    00000484 [SR] Cannot repair member file [l:30{15}]"PurblePlace.exe" of Microsoft-Windows-Shell-InboxGames-PurblePlace, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4671: 2013-09-19 07:05:19, Info                  CSI    00000486 [SR] Cannot repair member file [l:26{13}]"UI0Detect.exe" of Microsoft-Windows-Session0Viewer, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4674: 2013-09-19 07:05:19, Info                  CSI    00000488 [SR] Cannot repair member file [l:20{10}]"sppsvc.exe" of Microsoft-Windows-Security-SPP, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4677: 2013-09-19 07:05:19, Info                  CSI    0000048a [SR] Cannot repair member file [l:24{12}]"snmptrap.exe" of Microsoft-Windows-SNMP-Trap-Service, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4680: 2013-09-19 07:05:19, Info                  CSI    0000048c [SR] Cannot repair member file [l:22{11}]"PDIALOG.exe" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4683: 2013-09-19 07:05:19, Info                  CSI    0000048e [SR] Cannot repair member file [l:36{18}]"ShapeCollector.exe" of Microsoft-Windows-TabletPC-InputPersonalization, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4686: 2013-09-19 07:05:19, Info                  CSI    00000490 [SR] Cannot repair member file [l:48{24}]"InputPersonalization.exe" of Microsoft-Windows-TabletPC-InputPersonalization, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4689: 2013-09-19 07:05:19, Info                  CSI    00000492 [SR] Cannot repair member file [l:38{19}]"ConvertInkStore.exe" of Microsoft-Windows-TabletPC-InputPersonalization, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4692: 2013-09-19 07:05:19, Info                  CSI    00000494 [SR] Cannot repair member file [l:20{10}]"TabTip.exe" of Microsoft-Windows-TabletPC-InputPanel, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4695: 2013-09-19 07:05:19, Info                  CSI    00000496 [SR] Cannot repair member file [l:20{10}]"wabmig.exe" of Microsoft-Windows-WAB-App, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4698: 2013-09-19 07:05:19, Info                  CSI    00000498 [SR] Cannot repair member file [l:24{12}]"wmpnscfg.exe" of Microsoft-Windows-WMPNSS-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4701: 2013-09-19 07:05:19, Info                  CSI    0000049a [SR] Cannot repair member file [l:24{12}]"WmiApSrv.exe" of Microsoft-Windows-WMI-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4705: 2013-09-19 07:05:19, Info                  CSI    0000049c [SR] Cannot repair member file [l:24{12}]"mscorsvw.exe" of NetFx-MSCORSVW_EXE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4708: 2013-09-19 07:05:19, Info                  CSI    0000049e [SR] Cannot repair member file [l:24{12}]"MpCmdRun.exe" of Security-Malware-Windows-Defender, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4711: 2013-09-19 07:05:19, Info                  CSI    000004a0 [SR] Cannot repair member file [l:22{11}]"MSASCui.exe" of Security-Malware-Windows-Defender, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4714: 2013-09-19 07:05:19, Info                  CSI    000004a2 [SR] Cannot repair member file [l:20{10}]"wmprph.exe" of Microsoft-Windows-MediaPlayer-ShellPreview, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4717: 2013-09-19 07:05:19, Info                  CSI    000004a4 [SR] Cannot repair member file [l:24{12}]"TabTip32.exe" of Microsoft-Windows-TabletPC-InputPanel, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4720: 2013-09-19 07:05:19, Info                  CSI    000004a6 [SR] Cannot repair member file [l:22{11}]"dllhost.exe" of Microsoft-Windows-COM-Surrogate, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4723: 2013-09-19 07:05:19, Info                  CSI    000004a8 [SR] Cannot repair member file [l:36{18}]"ImagingDevices.exe" of Microsoft-Windows-ImagingDevicesControlPanel, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4726: 2013-09-19 07:05:19, Info                  CSI    000004aa [SR] Cannot repair member file [l:22{11}]"msiexec.exe" of Microsoft-Windows-Installer-Executable, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4729: 2013-09-19 07:05:19, Info                  CSI    000004ac [SR] Cannot repair member file [l:20{10}]"wmpenc.exe" of Microsoft-Windows-MediaPlayer-wmpenc, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4732: 2013-09-19 07:05:19, Info                  CSI    000004ae [SR] Cannot repair member file [l:22{11}]"svchost.exe" of Microsoft-Windows-Services-Svchost, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4735: 2013-09-19 07:05:19, Info                  CSI    000004b0 [SR] Cannot repair member file [l:22{11}]"pipanel.exe" of Microsoft-Windows-TabletPC-LegacyInkingComponents, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4738: 2013-09-19 07:05:19, Info                  CSI    000004b2 [SR] Cannot repair member file [l:20{10}]"wabmig.exe" of Microsoft-Windows-WAB-App, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 4742: 2013-09-19 07:05:19, Info                  CSI    000004b4 [SR] Cannot repair member file [l:24{12}]"mscorsvw.exe" of NetFx-MSCORSVW_EXE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    I'll post a fix protocol for it later - it could be a few hours.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 19, 2013 11:55 AM
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    really?oh God.Thank you soooo much.

    ilyas

    Thursday, September 19, 2013 11:57 AM
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    I've uploaded a file - i56aa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these
    instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start
    tapping F8 - this should bring up the Advanced Boot Menu, at the top of which
    should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\i56aa

    hit the enter key - if you get a 'Not
    Found' error try

    DIR D:\i56aa

    or

    DIR E:\i56aa

     

    The drive letter in use when you find the folder will
    need to be substituted (for    <drive>) into the following
    command...

     

    XCOPY
    <drive>:\i56aa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time)and
    when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command
    Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an
    Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and
    post a new link

    Also run a new MGADiag report, and post the result.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 19, 2013 12:59 PM
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    The drive letter in use when you find the folder will
    need to be substituted (for    <drive>) into the following
    command...

     

    XCOPY
    <drive>:\i56aa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    I dont get this,sorry. what do you mean with 'the drive letter in use"?after I've found the folder?and what is that XCOPY?

    Why is this differ?

    <drive>:\i56aa  <drive>:\windows\winsxs /y /i /s /v /h

     with this?

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    i dont get it.Sorry again.and i have ran the command "DIR C:\156aa. So, whats next?


     

    ilyas

    Thursday, September 19, 2013 4:07 PM
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    the difference is to make the point that it's an example, rather than an actual entry.

    Please just follow the instructions.

    Did you get a proper response to the C:\ command or an error message?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 20, 2013 11:07 AM
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    I was not sure,which command that u mean. but i have run this command: DIR C:\i56aa

    and it went smoothly, I don't get any error message i think. and, is there any command that i should run?

    after that, i have run: SFC /SCANNOW

    and, I don't which CBS is the correct one. :( that I should upload.sorry.

    ilyas

    Friday, September 20, 2013 1:47 PM
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    We need to see the C:\Windows\Logs\CBS\CBS.log file - you'll have to copy it to the desktop first, and then upload it to your SkyDrive

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 20, 2013 2:09 PM
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    This is new CBS.log:
    http://sdrv.ms/1aTUZxN

    This is new MGADiag report:

    http://sdrv.ms/1b1WtJK

    and, one new problem, I cant install Microsoft Office, I got an error message: Missing Office-en US dwtrig20, but I have tried to browse for it, but it was not there. Then, I cancelled the setup, go to the Office installer, and actually,the file is there, but I don't know why, Windows cant find it..Please help,I am so depressed. Many assignment not done yet.

    ilyas

    Saturday, September 21, 2013 3:22 PM
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    The same errors are still present

    While in the Recovery Environment, did you run the following command?

    XCOPY D:\i56aa  D:\windows\winsxs /y /i /s /v /h

     

    Please run these commands now, and post the results.

    DIR C:\i56aa

    DIR C:\Windows\winsxs\i56aa

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 21, 2013 3:44 PM
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    http://sdrv.ms/15fOzEP This is the latest response, after I ran the command: DIR C:\i56aa ,DIR C:\Windows\winsxs\i56aa

    ilyas

    Saturday, September 21, 2013 4:26 PM
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    XCOPY D:\i56aa  D:\windows\winsxs /y /i /s /v /h

    D or C? I think I've ran that, but lets me try once more.

    ilyas

    Saturday, September 21, 2013 5:21 PM
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    I would suggest that you get some assistance from a more experienced user or friend - it would make things a lot simpler!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 25, 2013 8:41 PM
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