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I read this post called "product key" and i'm haveing the same problem RRS feed

  • Question

  • The response was:

     In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into

    a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2392220&SiteID=25 into the browser address

    bar.

    6) In a reply post, Paste the Diagnostic Report.

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    So here is my copy of the Diagnostic Report. Please help!

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FFFDF3AF-C384-40BF-AD0F-F4D2B0EE0F28}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FFFDF3AF-C384-40BF-AD0F-F4D2B0EE0F28}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2951171226-1818276683-2617809292</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>ML6720                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>93.03   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>1B333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, January 13, 2008 9:12 PM

Answers

  •  nataliamurray wrote:

    Well all of my documents used to save as ".doc" but now they are saving as ".docx" do you think this has anything to do with the text being locked

     

    Please see the following:

     

    DOCX Convert Office 2007: http://docx-converter.com/

    Friday, January 18, 2008 7:13 PM
    Moderator

All replies

  • According to your MGA diagnostic report, your installed copy of Windows Vista is genuine.  Can you please be a little more specific as to what your issue is about?

     

    Sunday, January 13, 2008 9:49 PM
    Moderator
  •  

    Well I keep on trying to write on word and powerpoint but I am not able to and i thought it might have to do with the fact i have'nt entered a product key. I also keep on entering a product key that is on the bottom of my labtop and it won't work.
    Monday, January 14, 2008 12:44 AM
  •  nataliamurray wrote:

     

    Well I keep on trying to write on word and powerpoint but I am not able to and i thought it might have to do with the fact i have'nt entered a product key. I also keep on entering a product key that is on the bottom of my labtop and it won't work.

     

    Apparently, you have a trial version of Microsoft Office installed and the trial period has ended.  In order to continue to use Microsoft Office, you'll have to purchase a Microsoft Office license (product key).

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    Note:  The product key affixed to your computer is for Windows Vista and not for Microsoft Office 2007.

    Monday, January 14, 2008 12:56 AM
    Moderator
  • how do you know if it is a trial? I looked on the bottom of my labtop and it says "proof of liscense certificate of authority microsoft..." Wouldn't my labtop remind me that is a trial?

     

    Monday, January 14, 2008 2:55 AM
  •  nataliamurray wrote:
    how do you know if it is a trial? I looked on the bottom of my labtop and it says "proof of liscense certificate of authority microsoft..." Wouldn't my labtop remind me that is a trial?

     

     

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    Monday, January 14, 2008 4:30 AM
    Moderator
  • it doesn't say it's a trial. By the way do you know anything about it ending with ".docx"?
    Monday, January 14, 2008 5:13 AM
  •  nataliamurray wrote:
    it doesn't say it's a trial. By the way do you know anything about it ending with ".docx"?

     

    In Office 2007 Microsoft introduced a new file format called the Microsoft Open Office XML Format (.docx).

     

    Introducing the Office (2007) Open XML File Formats: http://msdn2.microsoft.com/en-us/library/aa338205.aspx

    Monday, January 14, 2008 5:12 PM
    Moderator
  • Well all of my documents used to save as ".doc" but now they are saving as ".docx" do you think this has anything to do with the text being locked

    Friday, January 18, 2008 6:57 PM
  •  nataliamurray wrote:

    Well all of my documents used to save as ".doc" but now they are saving as ".docx" do you think this has anything to do with the text being locked

     

    Please see the following:

     

    DOCX Convert Office 2007: http://docx-converter.com/

    Friday, January 18, 2008 7:13 PM
    Moderator