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For Emails with only one word in Subject Line the default "Smart Matching" leads to Email getting tagged to wrong records RRS feed

  • Question

  • Due to the default "Smart Matching" setting emails with just one word as Subject lines are getting tagged incorrectly
    eg: Email with Subject line "PO" or "Re:PO" or "Odr" gets tagged against incorrect account. Kindly let me know if there is any solution to avoid this incorrect tagging. Thanks in advance.
    Tuesday, April 8, 2014 1:16 PM

All replies

  • Please refer article below..

    http://blogs.msdn.com/b/crm/archive/2008/11/11/microsoft-dynamics-crm-email-correlation-and-smart-matching.aspx

    This does provide some registry key to modify standard behavior of CRM email Smart matching


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    Tuesday, April 8, 2014 2:31 PM
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