No connection to the CRM Web client, but Webclient. RRS feed

  • Question

  •  Hi,

    one of our customers have a difficult problem that we are not solved

    Users access via CRM Web client and the CRM Server is
    located on the intranet. (which also works well.)
    Once a user but by Global Remote to the system with the CRM
    Client wants to register he gets the error "server not found".
    Interesting way of access via the Web, however.

    If the user himself again as normal by Lan wants Register
    usually starts the CRM client is no longer new and must be configured
    and sometimes also the execution of the diagnosis.

    Has anyone ever had a similar problem and maybe can give me some
    Solution approaches.

    Thanks in advance.
    Tuesday, February 3, 2009 7:55 AM


All replies

  • Hi 

    what do you meanby  "" Global Remote""?
    i faced a problem with outlook  CRM ""unable to connect "" even the user can access the WebCRM .
    does your problem the same ??

    best regards

    Wednesday, February 4, 2009 3:03 PM
  • Yes, I have the same problem. Users can be accessed from WebCRM but not with the OutlookCRM
    Thursday, February 5, 2009 9:37 AM
  • hi

    check the following article 
    if you have any issue please update me !

    best regards

    • Proposed as answer by Jim Glass Jr Thursday, February 5, 2009 8:27 PM
    • Marked as answer by Donna EdwardsMVP Thursday, May 14, 2009 10:56 PM
    Thursday, February 5, 2009 10:46 AM
  • ... Enable anonymous access is already activated :-( 
    Thursday, February 5, 2009 12:21 PM
  • try to reset password for the user from computer management and re enter it in the annonymus login Password.
    check the permission on the _img folder for that Account.

    Thursday, February 5, 2009 12:53 PM
  • So.. does the CRM for Outlook client not work when on the LAN or when connecting outside the LAN?

    Thursday, February 5, 2009 6:43 PM