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  • I have a the simular problem After the update on 12-07-2008 for Explorer my validation is corrupted .I try to start tthe service but says file path not found I can manually find it in system 32 but cant get it to start .Computer has been running fine for a couple of months havent installed anything just the update and soon as it restarted I messed up .
      sorry dont know how to get this diagnostic report.

    • Split by Stephen Holm Monday, December 22, 2008 9:53 PM Splitting Post
    Saturday, December 20, 2008 4:01 AM


  • Bozz 454,

    I split your post so we may focus directly on your problem. It becomes confusing when addressing multiple customer/threads. First have you received any error codes or messages? This would help us analyze more what could be causing the problem.  You mention an update... did an update cause your problem and if so can you let us know what the update was? Also can you run a MGA Diagnostic Test and post back your responses here?  

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, December 26, 2008 5:08 PM
    Monday, December 22, 2008 9:58 PM