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Cannot reinstall CRM Outlook Client

    Question

  • Hello - We were having a problem syncing Accounts/Contacts with CRM. So a team member uninstalled the CRM Outlook Client - apparently it was a hassle as it threw errors and they needed to use the Microsoft uninstall tool. Now I'm trying to reinstall the Client and I am unable to. I receive an error "Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation."

    Please advise! Much appreciated!

    Here's the log file:

    11:57:23|   Info| === Setup bootstrap logging started 8/23/2011 11:57:23 AM ===
    11:57:23|   Info| Bootstrap version: 4.0.7333.2747.
    11:57:23|   Info| User: administrator.
    11:57:23|   Info| Invoked with command line: "C:\Users\administrator\Downloads\setupclient.exe"
    11:57:23|   Info| Running C:\Users\administrator\Downloads\setupclient.exe
    11:57:24|   Info|  is not currently installed.
    11:57:24|   Info| System Memory: 4252282880 Bytes
    11:57:24|   Info| No reboot required
    11:57:24|   Info| Parsing client configuration file for setup parameters.
    11:57:31|   Info| Initializing COM.
    11:57:31|   Info| Initialized COM.
    11:57:31|   Info| Create the job key value BITSLocalTempDir in the registry.

    11:57:31|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    11:57:31|   Info| The file Client.msp has not been downloaded.

    11:57:31|   Info| Connect to BITS.

    11:57:31|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    11:57:31|   Info| Open the registry key value BITSLocalTempDir for the download job.

    11:57:31|   Info| Set the job key value BITSLocalTempDir as C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{10DE84A9-01D1-40BC-B79C-66E686175E1D}.

    11:57:31|   Info| Find/create the local temporary directory C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{10DE84A9-01D1-40BC-B79C-66E686175E1D}.

    11:57:31|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    11:57:31|   Info| Create the job key value Client.msp in the registry.

    11:57:31|   Info| Set the job key value Client.msp as  in the registry.

    11:57:31|   Info| Create a new job for file Client.msp.

    11:57:31|   Info| Open the registry key value Client.msp for the download job.

    11:57:31|   Info| Set the job key value Client.msp as {274FE04B-8BEC-4AFD-9077-A8568597FADA}.

    11:57:31|   Info| Set the job guid {274FE04B-8BEC-4AFD-9077-A8568597FADA} in the registry.

    11:57:31|   Info| Add the file Client.msp to the created job.

    11:57:32|   Info| Set MinimumRetryDelay to: 60 seconds.

    11:57:32|   Info| Set NoProgressTimeout to: 60 seconds.

    11:57:32|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    11:57:32|   Info| Create the notify interface.

    11:57:32|   Info| Register notify interface.

    11:57:32|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    11:57:32|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    11:57:32|   Info| Start/resume the download job Client.msp.

    11:57:37|   Info| The file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{10DE84A9-01D1-40BC-B79C-66E686175E1D}\Client.msp has been downloaded.

    11:57:37|   Info| Downloaded file: 
    11:57:37|   Info| Clean up the BITS downloader.

    11:57:37|   Info| Uninitializing COM.
    11:57:37|   Info| Uninitialized COM.
    11:57:38|  Error| Error attempting to retrieve parameters from patch file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{10DE84A9-01D1-40BC-B79C-66E686175E1D}\Client.msp:  1636
    11:57:38|  Error| %s failed.(error = 1636) (msiutility.cpp:CMsiUtility::ExtractPatchXMLData:469).
    11:57:38|   Info| Expected parameters for patchfile:
      Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
      Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
      ProductLanguage - 1033
      BaseVersion - 4.0.7333.2747
    11:57:38|  Error| The update file is not valid for installation of this application.
    11:57:38|   Info| Copying installer files to local directory: 
    11:57:38|   Info| Package: C:\Users\administrator\Downloads\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{5D505010-D903-4BB5-8AA6-943257C2A954}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{5D505010-D903-4BB5-8AA6-943257C2A954}" ALLOWRUN=1
    11:57:40|  Error| Error 1603 reported by MsiInstallProduct
    11:57:40|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:691).
    11:57:40|   Info| Clean up the BITS downloader.

    11:57:40|   Info| Clean up the BITS downloader.

    11:57:53|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    11:57:53|   Info| InputResult: OK
    11:57:54|   Info| Clean up the BITS downloader.

    11:57:54|   Info| === Setup bootstrap logging ended 8/23/2011 11:57:54 AM ===
    12:02:12|   Info| === Setup bootstrap logging started 8/23/2011 12:02:12 PM ===
    12:02:12|   Info| Bootstrap version: 4.0.7333.2747.
    12:02:12|   Info| User: administrator.
    12:02:12|   Info| Invoked with command line: "C:\Users\administrator\Downloads\setupclient.exe"
    12:02:12|   Info| Running C:\Users\administrator\Downloads\setupclient.exe
    12:02:12|   Info|  is not currently installed.
    12:02:12|   Info| System Memory: 4252282880 Bytes
    12:02:12|   Info| No reboot required
    12:02:12|   Info| Parsing client configuration file for setup parameters.
    12:02:15|   Info| Initializing COM.
    12:02:15|   Info| Initialized COM.
    12:02:15|   Info| Create the job key value BITSLocalTempDir in the registry.

    12:02:15|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    12:02:15|   Info| The file Client.msp has not been downloaded.

    12:02:16|   Info| Connect to BITS.

    12:02:16|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    12:02:16|   Info| Open the registry key value BITSLocalTempDir for the download job.

    12:02:16|   Info| Set the job key value BITSLocalTempDir as C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}.

    12:02:16|   Info| Find/create the local temporary directory C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}.

    12:02:16|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    12:02:16|   Info| Create the job key value Client.msp in the registry.

    12:02:16|   Info| Set the job key value Client.msp as  in the registry.

    12:02:16|   Info| Create a new job for file Client.msp.

    12:02:16|   Info| Open the registry key value Client.msp for the download job.

    12:02:16|   Info| Set the job key value Client.msp as {D3640137-7F53-41CE-A7A3-0EDC71DEC1DB}.

    12:02:16|   Info| Set the job guid {D3640137-7F53-41CE-A7A3-0EDC71DEC1DB} in the registry.

    12:02:16|   Info| Add the file Client.msp to the created job.

    12:02:16|   Info| Set MinimumRetryDelay to: 60 seconds.

    12:02:16|   Info| Set NoProgressTimeout to: 60 seconds.

    12:02:16|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    12:02:16|   Info| Create the notify interface.

    12:02:16|   Info| Register notify interface.

    12:02:16|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    12:02:16|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    12:02:16|   Info| Start/resume the download job Client.msp.

    12:02:18|   Info| The file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}\Client.msp has been downloaded.

    12:02:18|   Info| Downloaded file: 
    12:02:18|   Info| Clean up the BITS downloader.

    12:02:18|   Info| Uninitializing COM.
    12:02:18|   Info| Uninitialized COM.
    12:02:19|  Error| Error attempting to retrieve parameters from patch file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}\Client.msp:  1636
    12:02:19|  Error| %s failed.(error = 1636) (msiutility.cpp:CMsiUtility::ExtractPatchXMLData:469).
    12:02:19|   Info| Expected parameters for patchfile:
      Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
      Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
      ProductLanguage - 1033
      BaseVersion - 4.0.7333.2747
    12:02:19|  Error| The update file is not valid for installation of this application.
    12:02:19|   Info| Copying installer files to local directory: 
    12:02:19|   Info| Package: C:\Users\administrator\Downloads\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{BC101E00-A31F-4331-BB40-466BF1882743}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{BC101E00-A31F-4331-BB40-466BF1882743}" ALLOWRUN=1
    12:02:20|  Error| Error 1603 reported by MsiInstallProduct
    12:02:21|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:691).
    12:02:21|   Info| Clean up the BITS downloader.

    12:02:21|   Info| Clean up the BITS downloader.

    12:02:30|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    12:02:30|   Info| InputResult: OK
    12:02:31|   Info| Clean up the BITS downloader.

    12:02:31|   Info| === Setup bootstrap logging ended 8/23/2011 12:02:31 PM ===
    12:06:12|   Info| === Setup bootstrap logging started 8/23/2011 12:06:12 PM ===
    12:06:12|   Info| Bootstrap version: 4.0.7333.2747.
    12:06:12|   Info| User: administrator.
    12:06:12|   Info| Invoked with command line: "C:\Users\administrator\Desktop\PT\setupclient.exe"
    12:06:12|   Info| Running C:\Users\administrator\Desktop\PT\setupclient.exe
    12:06:12|   Info|  is not currently installed.
    12:06:12|   Info| System Memory: 4252282880 Bytes
    12:06:12|   Info| No reboot required
    12:06:12|   Info| Parsing client configuration file for setup parameters.
    12:06:14|   Info| Initializing COM.
    12:06:14|   Info| Initialized COM.
    12:06:14|   Info| Get the job key value BITSLocalTempDir as C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0} from the registry.

    12:06:14|   Info| The file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}\Client.msp has been downloaded.

    12:06:15|  Error| Error attempting to retrieve parameters from patch file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}\Client.msp:  1636
    12:06:15|  Error| %s failed.(error = 1636) (msiutility.cpp:CMsiUtility::ExtractPatchXMLData:469).
    12:06:15|   Info| Expected parameters for patchfile:
      Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
      Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
      ProductLanguage - 1033
      BaseVersion - 4.0.7333.2747
    12:06:15|   Info| Connect to BITS.

    12:06:15|   Info| Find/create the local temporary directory C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}.

    12:06:15|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    12:06:15|   Info| Get the job key value Client.msp as {D3640137-7F53-41CE-A7A3-0EDC71DEC1DB} from the registry.

    12:06:15|  Error| Failed to find the job for the file Client.msp. Error : 0x80200001.

    12:06:15|   Info| Create a new job for file Client.msp.

    12:06:15|   Info| Open the registry key value Client.msp for the download job.

    12:06:15|   Info| Set the job key value Client.msp as {6630DCDD-EA85-489F-ABA0-BDBD0206CA8E}.

    12:06:15|   Info| Set the job guid {6630DCDD-EA85-489F-ABA0-BDBD0206CA8E} in the registry.

    12:06:15|   Info| Add the file Client.msp to the created job.

    12:06:15|   Info| Set MinimumRetryDelay to: 60 seconds.

    12:06:15|   Info| Set NoProgressTimeout to: 60 seconds.

    12:06:15|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    12:06:15|   Info| Create the notify interface.

    12:06:15|   Info| Register notify interface.

    12:06:15|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    12:06:15|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    12:06:15|   Info| Start/resume the download job Client.msp.

    12:06:20|   Info| The file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}\Client.msp has been downloaded.

    12:06:20|   Info| Downloaded file: 
    12:06:20|   Info| Clean up the BITS downloader.

    12:06:20|   Info| Uninitializing COM.
    12:06:20|   Info| Uninitialized COM.
    12:06:20|  Error| Error attempting to retrieve parameters from patch file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{1C31034F-E1AB-4312-AF78-8A1667DA28A0}\Client.msp:  1636
    12:06:20|  Error| %s failed.(error = 1636) (msiutility.cpp:CMsiUtility::ExtractPatchXMLData:469).
    12:06:20|   Info| Expected parameters for patchfile:
      Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
      Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
      ProductLanguage - 1033
      BaseVersion - 4.0.7333.2747
    12:06:20|  Error| The update file is not valid for installation of this application.
    12:06:20|   Info| Copying installer files to local directory: 
    12:06:20|   Info| Package: C:\Users\administrator\Desktop\PT\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{7C9F59CA-7233-4003-B070-46F3796D7908}" TARGETDIR="C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{7C9F59CA-7233-4003-B070-46F3796D7908}" ALLOWRUN=1
    12:06:22|  Error| Error 1603 reported by MsiInstallProduct
    12:06:22|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:691).
    12:06:22|   Info| Clean up the BITS downloader.

    12:06:22|   Info| Clean up the BITS downloader.

    12:07:03|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    12:07:03|   Info| InputResult: OK
    12:07:08|   Info| Clean up the BITS downloader.

    12:07:08|   Info| === Setup bootstrap logging ended 8/23/2011 12:07:08 PM ===

    Wednesday, August 24, 2011 8:57 PM

All replies

  • Hi Jayun -- What operating system are you running? Is the user that you are using to install a Local Administrator on the workstation? Did you run the install executable as administrator?

    Depending on your answers to these questions, I'll likely have more suggestions/questions.

    Thanks,
    Phil


    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Wednesday, August 24, 2011 9:06 PM
  • Hi Phil - Windows 7 (I can't recall if it's 32 or 64bit) / Office 2010 (32bit)

    I'm logged in as a Domain Admin that is a member of the local Administrators group. Ran the executable as myself (domain admin)

    Wednesday, August 24, 2011 11:46 PM
  • Hi.

    I'd proceed in this way :

    1) restart the client machine

    2) log on using the account of the CRM user with local admin privileges

    3) remove CRM Outlook client if it is still installed

    4) clear registry keys in current user\ software \ microsoft \ MSCRM

    5) remove CRM SQL express istance (if CRM Client with offline access) and delete databases

    6) remove CRM folder in program files and restart

    7) re-install CRM + Rollup

     

    Thursday, August 25, 2011 1:59 PM
  • Hi there -

    I've followed those steps. (No registry entries, or files in Program Files) Still a no go on successful installation..

    Thursday, August 25, 2011 3:58 PM
  • Hi Jayun -- can you navigate to C:\Users\crmadmin\AppData\Roaming\Microsoft\MSCRM\Logs\crm40setup.log? Sometimes it helps to delete C:\Users\crmadmin\AppData\Roaming\Microsoft\MSCRM and C:\Users\crmadmin\AppData\Local\Microsoft\MSCRM. Is group policy used in your organization?
    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Thursday, August 25, 2011 4:03 PM
  • C:\Users\crmadmin\AppData\Roaming\Microsoft\MSCRM exsisted and I deleted it. C:\Users\crmadmin\AppData\Local\Microsoft\MSCRM did not exsist.

    Install still threw that error.

    Yes, there is some sort of GP applied to this domain connected computer.

    12:09:12|   Info| === Setup bootstrap logging started 8/25/2011 12:09:12 PM ===
    12:09:12|   Info| Bootstrap version: 4.0.7333.2747.
    12:09:12|   Info| User: crmadmin.
    12:09:12|   Info| Invoked with command line: "C:\Users\crmadmin\Desktop\CRM Outlook Client\setupclient.exe"
    12:09:12|   Info| Running C:\Users\crmadmin\Desktop\CRM Outlook Client\setupclient.exe
    12:09:12|   Info|  is not currently installed.
    12:09:12|   Info| Parsing client configuration file for setup parameters.
    12:09:14|   Info| Copying installer files to local directory: 
    12:09:14|   Info| Package: C:\Users\crmadmin\Desktop\CRM Outlook Client\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\crmadmin\AppData\Local\Temp\MSCRM_{30DFEBEE-477D-4B61-8873-E53ED0CF45F1}" TARGETDIR="C:\Users\crmadmin\AppData\Local\Temp\MSCRM_{30DFEBEE-477D-4B61-8873-E53ED0CF45F1}" ALLOWRUN=1
    12:09:16|  Error| Error 1603 reported by MsiInstallProduct
    12:09:16|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.   (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:691).
    12:09:16|   Info| Clean up the BITS downloader.

    12:09:16|   Info| Clean up the BITS downloader.

    12:09:19|  Error| Setup cannot proceed because an error occured while copying installer files to the local system: Fatal error during installation.  , Error, OK
    12:09:19|   Info| InputResult: OK
    12:09:31|   Info| Clean up the BITS downloader.

    12:09:31|   Info| === Setup bootstrap logging ended 8/25/2011 12:09:31 PM ===


    Thursday, August 25, 2011 4:10 PM
  • I can't think of what to try next other than starting a case with Microsoft. Does anyone else have suggestions?
    Phil Edry – Altriva Solutions – http://www.altriva.com/AltrivaBlog.aspx
    Thursday, August 25, 2011 4:15 PM
  • It seems like it's a problem with copying files to C:\Users\crmadmin\AppData\Local\Temp. CRMAdmin and all Administrator users have access to that folder. It only copies Client.msp, 189kb worth.

    Thursday, August 25, 2011 4:40 PM
  • Maybe a silly question, but is UAC enabled?

    Can you try to run setup "as administrator" (right click on setup program)?

     

    Tuesday, September 06, 2011 9:14 AM
  • UNC is not enabled... and yes, I tried running "As Administrator". Running as Domain Admin normally.
    Tuesday, September 06, 2011 1:04 PM
  • Hi Jayun,

    This may or may not help, but I had a problem like this a few months ago and the solution was to re-install CRM using the exact same user account who originally installed it.

    Rob


    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011
    Tuesday, September 06, 2011 8:25 PM