product key is tagged on the side of the machine I upgraded with a usb stick. Install was only thing that could save it. It was stuck in a loop where ... RRS feed

  • Question

  • Stuck in a loop during boot where windows shows a splash screen and a dialogue saying windows needs to scan for errors. Tyring to repair itself. Did that for 2 days. Used the windows 10 stick, viola. Now my machine's authentic code won't work. It's locked. Here's my scan info.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-DKB77-7M9GH-8HVX7
    Windows Product Key Hash: LVfmE2BrV36Gw1iwVgO5ouTh5Gk=
    Windows Product ID: 00326-10000-00000-AA667
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: N/A, hr=0x8007007a
    ID: {7CE0DF1C-2912-48FF-BD4E-463AB0CA4095}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 10 Home
    Architecture: 0x00000009
    Build lab: 10240.th1.150709-1700
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7CE0DF1C-2912-48FF-BD4E-463AB0CA4095}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8HVX7</PKey><PID>00326-10000-00000-AA667</PID><PIDType>0</PIDType><SID>S-1-5-21-1249173818-3493540403-405449034</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4822</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090818000000.000000+000</Date></BIOS><HWID>C1C53107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="32"/><App Id="02" Version="10" Result="18027812"/><App Id="03" Version="10" Result="33554431"/><App Id="04" Version="10" Result="13569248"/><App Id="05" Version="10" Result="18027784"/><App Id="06" Version="10" Result="13565952"/><App Id="07" Version="10" Result="3"/><App Id="08" Version="10" Result="14341812"/><App Id="09" Version="10" Result="2010962856"/><App Id="0A" Version="10" Result="72"/><App Id="0C" Version="10" Result="14342568"/><App Id="0E" Version="10" Result="34078782"/><App Id="0F" Version="10" Result="14341928"/><App Id="10" Version="10" Result="80"/><App Id="12" Version="10" Result="2"/><App Id="14" Version="10" Result="10"/><App Id="16" Version="10" Result="18028384"/><App Id="17" Version="10" Result="14341828"/><App Id="18" Version="10" Result="2010962616"/><App Id="19" Version="10" Result="14342568"/><App Id="1A" Version="10" Result="62"/><App Id="1B" Version="10" Result="14342456"/><App Id="1C" Version="10" Result="2010950828"/><App Id="1D" Version="10" Result="18028392"/><App Id="1E" Version="10" Result="14341928"/><App Id="1F" Version="10" Result="62"/><App Id="20" Version="10" Result="14343352"/><App Id="21" Version="10" Result="18062248"/><App Id="22" Version="10" Result="2010950963"/><App Id="24" Version="10" Result="14341928"/><App Id="25" Version="10" Result="2010725460"/><App Id="26" Version="10" Result="65536"/><App Id="28" Version="10" Result="34078782"/><App Id="29" Version="10" Result="14341928"/><App Id="2A" Version="10" Result="14286910"/><App Id="2B" Version="10" Result="8"/><App Id="2D" Version="10" Result="18028392"/><App Id="30" Version="10" Result="14341948"/><App Id="31" Version="10" Result="2011160981"/><App Id="32" Version="10" Result="14342036"/><App Id="33" Version="10" Result="14420836"/><App Id="34" Version="10" Result="14342160"/><App Id="35" Version="10" Result="14420812"/><App Id="36" Version="10" Result="14420768"/><App Id="37" Version="10" Result="14420812"/><App Id="39" Version="10" Result="14342064"/><App Id="3A" Version="10" Result="14341988"/><App Id="3B" Version="10" Result="2011160926"/><App Id="3C" Version="10" Result="14342052"/><App Id="3D" Version="10" Result="14352636"/><App Id="3E" Version="10" Result="9"/><App Id="3F" Version="10" Result="14352384"/><App Id="40" Version="10" Result="14358428"/><App Id="42" Version="10" Result="2010948402"/><App Id="43" Version="10" Result="14342076"/><App Id="44" Version="10" Result="14342224"/><App Id="45" Version="10" Result="1952"/><App Id="46" Version="10" Result="14352385"/><App Id="47" Version="10" Result="9"/><App Id="48" Version="10" Result="16"/><App Id="49" Version="10" Result="14360220"/><App Id="4A" Version="10" Result="14360308"/><App Id="4B" Version="10" Result="14342308"/><App Id="4D" Version="10" Result="14342160"/><App Id="4E" Version="10" Result="16898028"/><App Id="4F" Version="10" Result="-194488364"/><App Id="50" Version="10" Result="380"/><App Id="52" Version="10" Result="236"/><App Id="53" Version="10" Result="2"/><App Id="55" Version="10" Result="-370523044"/><App Id="56" Version="10" Result="14342180"/><App Id="57" Version="10" Result="2010946892"/><App Id="58" Version="10" Result="14342308"/><App Id="59" Version="10" Result="14342224"/><App Id="5A" Version="10" Result="14342168"/><App Id="5B" Version="10" Result="14342160"/><App Id="5C" Version="10" Result="2010947282"/><App Id="5E" Version="10" Result="14342524"/><App Id="5F" Version="10" Result="14342408"/><App Id="60" Version="10" Result="2010947018"/><App Id="65" Version="10" Result="1952"/><App Id="66" Version="10" Result="14358428"/><App Id="67" Version="10" Result="2129387520"/><App Id="68" Version="10" Result="24"/><App Id="69" Version="10" Result="3"/><App Id="6B" Version="10" Result="2"/><App Id="6C" Version="10" Result="3"/><App Id="6D" Version="10" Result="2"/><App Id="6E" Version="10" Result="-194488364"/><App Id="6F" Version="10" Result="2129350656"/><App Id="70" Version="10" Result="1"/><App Id="71" Version="10" Result="-370523088"/><App Id="73" Version="10" Result="14342372"/><App Id="74" Version="10" Result="2010945679"/><App Id="75" Version="10" Result="3"/><App Id="77" Version="10" Result="2"/><App Id="78" Version="10" Result="14342308"/><App Id="79" Version="10" Result="14342224"/><App Id="7A" Version="10" Result="14342864"/><App Id="7C" Version="10" Result="2010945776"/><App Id="7E" Version="10" Result="64"/><App Id="8E" Version="10" Result="14342460"/><App Id="90" Version="10" Result="14342456"/><App Id="93" Version="10" Result="1310738"/><App Id="94" Version="10" Result="18113016"/><App Id="97" Version="10" Result="2"/><App Id="9A" Version="10" Result="131072"/><App Id="9B" Version="10" Result="14342360"/><App Id="9C" Version="10" Result="14342360"/><App Id="9D" Version="10" Result="14342360"/><App Id="9E" Version="10" Result="2"/><App Id="9F" Version="10" Result="2"/><App Id="A1" Version="10" Result="-370521336"/><App Id="A2" Version="10" Result="14342740"/><App Id="A3" Version="10" Result="14342864"/><App Id="A4" Version="10" Result="2010949517"/><App Id="A5" Version="10" Result="14342524"/><App Id="A7" Version="10" Result="44"/><App Id="A8" Version="10" Result="14343920"/><App Id="A9" Version="10" Result="18113016"/><App Id="AA" Version="10" Result="2010949631"/><App Id="AB" Version="10" Result="5384"/><App Id="AC" Version="10" Result="1310738"/><App Id="AD" Version="10" Result="18113016"/><App Id="B0" Version="10" Result="17825792"/><App Id="B5" Version="10" Result="5"/><App Id="B9" Version="10" Result="10"/><App Id="BA" Version="10" Result="8388608"/><App Id="BB" Version="10" Result="14342600"/><App Id="BC" Version="10" Result="2011219514"/><App Id="BD" Version="10" Result="17825792"/><App Id="BE" Version="10" Result="14343352"/><App Id="BF" Version="10" Result="-1073741809"/><App Id="C0" Version="10" Result="-370521496"/><App Id="C1" Version="10" Result="14343352"/><App Id="C2" Version="10" Result="2097152"/><App Id="C3" Version="10" Result="14342568"/><App Id="C4" Version="10" Result="14342568"/><App Id="C5" Version="10" Result="14342568"/><App Id="C6" Version="10" Result="32"/><App Id="C7" Version="10" Result="32"/><App Id="C8" Version="10" Result="2011172160"/><App Id="D4" Version="10" Result="3145728"/><App Id="D5" Version="10" Result="18028384"/><App Id="D6" Version="10" Result="680"/><App Id="D7" Version="10" Result="1441814"/><App Id="D8" Version="10" Result="18028432"/><App Id="D9" Version="10" Result="18028384"/><App Id="DB" Version="10" Result="4194366"/><App Id="DC" Version="10" Result="18062248"/><App Id="DD" Version="10" Result="14343352"/><App Id="E3" Version="10" Result="1"/><App Id="E4" Version="10" Result="24"/><App Id="E6" Version="10" Result="14342568"/><App Id="E7" Version="10" Result="64"/><App Id="EE" Version="10" Result="2010947018"/><App Id="F0" Version="10" Result="1"/><App Id="F3" Version="10" Result="14344292"/><App Id="F4" Version="10" Result="14343920"/><App Id="F5" Version="10" Result="14344148"/><App Id="F6" Version="10" Result="14343876"/><App Id="FA" Version="10" Result="-370521700"/><App Id="FB" Version="10" Result="14343464"/><App Id="FC" Version="10" Result="14343488"/><App Id=

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      MCFG 081809 OEMMCFG 
      FACP 081809 FACP1629
      APIC 081809 APIC1629
      HPET 081809 OEMHPET 
      OEMB 081809 OEMB1629
      GSCI 081809 GMCHSCI 
      AWMI 081809 OEMB1629

    Sunday, August 30, 2015 5:50 PM


  • The installed OS is Windows 10.

    The Apparent licensed version of Windows is Windows 7 - from which you appear to have upgraded your install by the clean install method.

    You MUST do an upgrade install of Win10 over Win7 the first time, to be able to properly register the hardware.

    You will have to reinstall Windows 7 and repeat the upgrade using the proper method.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 31, 2015 8:06 PM

All replies

  • can forward a photo of the labels to the right microsoft tech to verify integrity.

    Plus, I think the product key windows has there is either from 1 of 2 keys I'd purchased for Windows 7 Ultimate. I Used one of them to update my mom's PC to avoid the added bandwidth via downloads. Could that have something to do with this machine's code not being recognized or blocked? Update *

    Searched for command window. went into regedit. used last 5 characters of the product key with the 'find' tool under the 'edit' tab. another viola moment. Used the key shown in the registry that I'd long since lost somewhere. phew. problem solved. Hopefully my panic moment helps others in this situation. Or one similar in terms of finding that key on a lost windows package.

    • Edited by synapsesame Sunday, August 30, 2015 8:17 PM
    Sunday, August 30, 2015 5:52 PM
  • The installed OS is Windows 10.

    The Apparent licensed version of Windows is Windows 7 - from which you appear to have upgraded your install by the clean install method.

    You MUST do an upgrade install of Win10 over Win7 the first time, to be able to properly register the hardware.

    You will have to reinstall Windows 7 and repeat the upgrade using the proper method.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 31, 2015 8:06 PM