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Online CRM 2013 outlook configuration on Microsoft Surface Pro (Windows 8) RRS feed

  • Question

  • Hi Folks 

    I am using Microsoft Dynamics CRM online 2013 all users synchronized with Office 365, I am trying to install CRM Outlook Connector on Microsoft Surface Pro(Windows 8, Office 2013 64bit), After successful installation of CRM outlook 2013 64 bit connector , I opened up configuration wizard i enter the organization URL. Click on Test Connection, I enter the username and password. It gives me following error:

    Error Log:

    11:23:08|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 6/5/2014 11:23:07 AM ===
    11:23:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    11:23:08|   Info| Client Configuration Wizard Version      : 6.0.0002.0046
    11:23:08|   Info| Client Configuration Wizard LanguageID   : 1033
    11:23:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    11:23:08|   Info| Query all rows in profile table
    11:23:08|   Info| Outlook is  initialized
    11:23:08|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    11:23:08|   Info| Client Configuration Wizard Running Mode : Normal
    11:23:08|   Info| Configuration file Type : OnPremise.
    11:23:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    11:23:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    11:23:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
    11:23:09|   Info| Logon mapi store
    11:23:09|   Info| Logon admin service
    11:23:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    11:23:09|   Info| Query all rows in msg service table
    11:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    11:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    11:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
    11:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    11:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    11:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    11:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    11:23:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:23:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:23:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:23:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:23:22|  Error| Invalid URI: The format of the URI could not be determined.,    at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo..ctor(String endPoint)
    11:23:22|  Error| Exception : The server address (URL) is not valid.    at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
       at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    11:24:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:24:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:24:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:24:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:24:44|  Error| Invalid URI: The format of the URI could not be determined.,    at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo..ctor(String endPoint)
    11:24:44|  Error| Exception : The server address (URL) is not valid.    at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
       at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    11:24:47|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:24:47|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:24:47|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:24:47|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:24:47|  Error| Invalid URI: The format of the URI could not be determined.,    at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo..ctor(String endPoint)
    11:24:47|  Error| Exception : The server address (URL) is not valid.    at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
       at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    11:25:51|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    11:25:51|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
    11:25:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._addButton_Click
    11:25:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    11:25:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    11:25:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    11:25:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    11:25:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    11:25:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    11:25:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    11:26:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:26:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:26:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:26:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:26:10|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:10|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:10|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:10|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:10|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:10|  Error| Exception : Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    11:26:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:26:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:26:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:26:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:26:17|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:17|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:17|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:17|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:17|  Error| Error connecting to URL: http://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1..ctor(IServiceConfiguration`1 serviceConfiguration, ClientCredentials clientCredentials)
       at Microsoft.Crm.Outlook.ClientAuth.ActiveDirectoryAuthProvider`1.GetServiceProxy(Int32 timeout, Boolean offlinePlayback)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:26:17|  Error| Exception : Value cannot be null.
    Parameter name: serviceConfiguration.CurrentServiceEndpoint    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    11:26:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:26:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:26:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    11:26:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    11:26:31|  Error| Error connecting to URL: https://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI()
       at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag)
       at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
       at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:27:00|  Error| Error connecting to URL: https://aajtechnologies.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI()
       at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag)
       at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
       at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context)
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)


    Thursday, June 5, 2014 4:09 PM

Answers

  • Don't enter the CRM Online URL, just select CRM Online.

    Use the troubleshooting wizard to help http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx


    Jerry CRM Innovation - Need a solution for CRM to help you manage Events or Email Marketing? Follow me on Twitter

    • Proposed as answer by Guido PreiteMVP Thursday, June 5, 2014 10:08 PM
    • Marked as answer by Adeel Aqdus Friday, June 6, 2014 2:46 PM
    Thursday, June 5, 2014 9:42 PM
  • I have resolved the issue by Re-Installing Windows after Comprehensive Troubleshooting. 
    • Marked as answer by Adeel Aqdus Friday, June 6, 2014 2:40 PM
    Friday, June 6, 2014 2:40 PM

All replies

  • Don't enter the CRM Online URL, just select CRM Online.

    Use the troubleshooting wizard to help http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx


    Jerry CRM Innovation - Need a solution for CRM to help you manage Events or Email Marketing? Follow me on Twitter

    • Proposed as answer by Guido PreiteMVP Thursday, June 5, 2014 10:08 PM
    • Marked as answer by Adeel Aqdus Friday, June 6, 2014 2:46 PM
    Thursday, June 5, 2014 9:42 PM
  • I have tried all troubleshooting steps already. Whenever i enter CRM Online in URL. Click On Test Connection it gives me error "URL is incorrect".

    Friday, June 6, 2014 9:24 AM
  • I have resolved the issue by Re-Installing Windows after Comprehensive Troubleshooting. 
    • Marked as answer by Adeel Aqdus Friday, June 6, 2014 2:40 PM
    Friday, June 6, 2014 2:40 PM