Assinging Cases from Queue to individual users in Team RRS feed

  • Question

  • Currently all our cases for a team get assigned to the team's Queue in CRM.  Is there any automated way we can have CRM take those cases from the Queue and assign them to individuals within the team using a Round Robin order or any other logic?  For example, the first case in the queue goes to User 1, the next case that enters the queue gets assigned to User 2, etc.?

    Thanks in advance for any insight on this.
    Thursday, February 12, 2009 11:11 PM