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"the copy of Windows is not genuine" just popped up. RRS feed

  • Question

  • I own a genuine copy of windows 7 ultimate and have used it on my home PC for months without issues, yet now this morning is claims this version is no longer genuine.

    The PC is custom built and i was given a genuine windows 7 ultimate from a large retailer.

    Is this issue caused by an update?

    Can you fix this?

    Sincerely 

    Saturday, November 30, 2013 12:26 PM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, November 30, 2013 5:18 PM
    Moderator