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    Everything appears to be hooked up correctly. Remote access says Available and all details show checked but I can't access my server using the link connection to my remote server. Any help or ideas are great appreciated.

    Marion
    Friday, August 28, 2009 2:49 AM

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    Thank you for your help. Would I be able to access it thru Windows vista? My laptops are all Vista. Also, I'm thinking of upgrading to Windows 7 when it comes out. Will that be able to connect?

    Only if you have the correct versions (just like XP).  For Vista, you need Business, Ultimate or Enterprise.  For 7, you need Professional, Ultimate or Enterprise.

    Also, just for clarification, the OS requirements are only for Remote Desktop through the Remote Access website.  The rest of the Remote Access functionality should work regardless of the OS.  Is the rest of your Remote Access website functioning?  In other words, are you able to download and upload files through the website from outside your household?  (To be honest, I've kind of gotten lost in this thread as to what does and doesn't work for you.  :)  )
    • Marked as answer by gb_photo_guy Monday, August 31, 2009 2:16 PM
    Monday, August 31, 2009 2:12 PM
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    Just tried to access https//:www.my domain.homeserver.com and got an error message saying could not be found. I was on a wireless laptop connected to a neighbors LAN. To claify I am not able to upload files through the website because I can't access the homeserver website. Hope that makes sense. Only way I can transfer files is within my network. Sorry for being such a newbe sometimes. I think I know what I'm doing till I talk with you guys. LOL

    Ahhh, I think we're getting somewhere now.  :)  Try it without www in the address.  In other words, it should read:  https://mydomain.homserver.com, not https://www.mydomain.homeserver.com.

    BINGO! That did it. Leaving off the www. I was able to log into my WHS remotely. who hoo.
    When I was online I was able to access my shared folders. So are you saying in order to view other computers they would have have Pro or the other OS you mentioned?

    You da man....Thanks again.
    Monday, August 31, 2009 5:22 PM

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    First, a couple of questions:
    1. What operating system is this?
    2. What firewalls do you have set up?
    3. Have you properly forwarded the ports on your router?
    4. Can you access the computers via remote desktop connection from the Start menu?
    5. Did you add your home server site to the list of trusted sites in Internet Explorer?
    6. Have you installed the ActiveX plugin for the site?
    7. Are you connecting to the Remote Access site from your home network or from outside your home network?
    8. Is the server fully updated and is the connector on the computer the latest one?
    9. Do you have Remote Access enabled from System Preferences (Right click on My Computer, Select Properties, Click Remote tab)?

    Sorry for all the questions; don't feel overwhelmed by them all. I just thought of a number of possibilities all at once.
    • Edited by kingslaye505 Friday, August 28, 2009 3:18 AM added questions 7, 8, 9
    Friday, August 28, 2009 3:14 AM
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    1. windows xp sp3
    2. only windows firewall
    3. ports forwarded on Belkin N1+ router
    4. can't access others computers with remote desktop but I can via my network 
    5. yes added site to trusted sites
    6. yes installed Active-X
    7. tried to access from outside computer but no go. I can access my Buffalo (www.buffalonas.com) server remotely with no problem from outside.
    8. yes updated firmware
    9. yes everything seems to be enabled and checked correctly.

    Thanks for any help.
    Marion
    Saturday, August 29, 2009 4:10 PM
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    1. windows xp sp3
    2. only windows firewall
    3. ports forwarded on Belkin N1+ router

    Which ports did you forward?  Did you forward them to the IP address of your server?  Did you do the forwarding yourself or let the uPnP do it for you?

    4. can't access others computers with remote desktop but I can via my network 

    Are you saying that using Remote Desktop Connection within your local network does work?  (Just not through the Remote Access website?)  If that's correct, exactly what happens when you try to connect to a client desktop through the Remote Access website?

    5. yes added site to trusted sites
    6. yes installed Active-X
    7. tried to access from outside computer but no go. I can access my Buffalo (www.buffalonas.com) server remotely with no problem from outside.
    8. yes updated firmware

    What are the component numbers in your Console?  (Settings button, Resources tab)

    9. yes everything seems to be enabled and checked correctly.

    Thanks for any help.
    Marion

    Saturday, August 29, 2009 4:31 PM
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    Your Buffalo NAS may be using the same ports that your home server is using for it's web access. Your router can only forward a port to a single computer, unless it also includes reverse proxy features.
    I'm not on the WHS team, I just post a lot. :)
    Saturday, August 29, 2009 4:59 PM
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    1. windows xp sp3
    2. only windows firewall
    3. ports forwarded on Belkin N1+ router

    Which ports did you forward?  Did you forward them to the IP address of your server?  Did you do the forwarding yourself or let the uPnP do it for you?

    The Belkin router assigned the ports

    4. can't access others computers with remote desktop but I can via my network 

    Are you saying that using Remote Desktop Connection within your local network does work?  (Just not through the Remote Access website?)  If that's correct, exactly what happens when you try to connect to a client desktop through the Remote Access website?

    I can't get remote desktop to work. The other computer is listed but when I click on it the error message comes up saying the remote computer is disconected. This compuer can't connect to the remote computer.
    5. yes added site to trusted sites
    6. yes installed Active-X
    7. tried to access from outside computer but no go. I can access my Buffalo (www.buffalonas.com) server remotely with no problem from outside.
    8. yes updated firmware

    What are the component numbers in your Console?  (Settings button, Resources tab)

    Are these the numbers you asked for?
    Windows Home Server Console: 6.0.2030.2
    Windows Home Server Backup & Restore: 6.0.2030.0
    Windows Home Server Drive Extender: 6.0.2030.0
    Windows Home Server Remote Access: 6.0.2030.0
    Windows Home Server Storage Manager: 6.0.2030.0

    9. yes everything seems to be enabled and checked correctly.

    Thanks for any help.
    Marion


    Saturday, August 29, 2009 8:29 PM
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    Belkin told me the ports are open when needed if the NPuP is set which it is. Just for laughs though I will disconnect the BufaloNas and see if it makes any difference.

    Thanks Ken,
    Marion
    Saturday, August 29, 2009 8:39 PM
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    The Belkin router assigned the ports

    You might try assigning them manually.  Also, if you go to Shields Up! and do a custom port scan for 80, 443, and 4125, what are the results?  (Make sure your NAS is turned off when you do this.)

    I can't get remote desktop to work. The other computer is listed but when I click on it the error message comes up saying the remote computer is disconected. This compuer can't connect to the remote computer.

    If you can't get Remote Desktop to work from within your LAN, then WHS is not your problem.  What OS are you trying to connect to?  (Please be specific, meaning which OS and which version is it.)  Did you enable Remote Desktop on the computer you are trying to connect to?

    Are these the numbers you asked for?
    Windows Home Server Console: 6.0.2030.2
    Windows Home Server Backup & Restore: 6.0.2030.0
    Windows Home Server Drive Extender: 6.0.2030.0
    Windows Home Server Remote Access: 6.0.2030.0
    Windows Home Server Storage Manager: 6.0.2030.0
    Yes, that's them, and those are the correct numbers.  (I just wanted to make sure your server was completely up-to-date.)
    Saturday, August 29, 2009 11:24 PM
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    One thing I didn't address is the other OS is Windows XP sp2 and the WHS is Windows XP sp2.
    Sunday, August 30, 2009 12:10 AM
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    What flavor of XP? Only Professional, Enterprise, and Media Center Edition support incoming Remote Desktop connections. (All versions of Windows support making a connection from that version to a supported OS, however.)

    On versions of XP that support incoming Remote Desktop connections, you need to turn that support on (it's off by default). Have you done so? If so, can you make a remote desktop connection from any computer on your LAN to your server, and then try to make a connection from your server to some other computer on your LAN which supports incoming Remote Desktop?
    I'm not on the WHS team, I just post a lot. :)
    Sunday, August 30, 2009 3:50 AM
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    I opened Shields and this is what it said.
    Results from scan of ports: 0-1055

        2 Ports Open
        0 Ports Closed
    1054 Ports Stealth
    ---------------------
    1056 Ports Tested

    NO PORTS were found to be CLOSED.

    Ports found to be OPEN were: 80, 443

    Other than what is listed above, all ports are STEALTH.

    Sunday, August 30, 2009 6:38 PM
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    Ken, all computers are set to accept remote desktop. I've set it in my lan, thru windows setup, and anywhere else I could find that has remote in it. LOL.  The WHS is of course WHS OS plus I have 3 xp's, one sp2 and two sp3. I haven't tried installing yet to the vista OS's.
    Sunday, August 30, 2009 6:50 PM
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    Ken, all computers are set to accept remote desktop. I've set it in my lan, thru windows setup, and anywhere else I could find that has remote in it. LOL.  The WHS is of course WHS OS plus I have 3 xp's, one sp2 and two sp3. I haven't tried installing yet to the vista OS's.

    You are not answering the question both Ken and I have asked:  exactly which version of XP are you connecting to?  (This has nothing to do with service packs.)  Go to the computer you are trying to connect to, right click on My Computer, then select Properties.  On the General tab (which it should already be on by default), there is a section that says System:.  Please let us know everything it says in that section.
    Sunday, August 30, 2009 7:43 PM
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    I opened Shields and this is what it said.
    Results from scan of ports: 0-1055

        2 Ports Open
        0 Ports Closed
    1054 Ports Stealth
    ---------------------
    1056 Ports Tested

    NO PORTS were found to be CLOSED.

    Ports found to be OPEN were: 80, 443

    Other than what is listed above, all ports are STEALTH.


    What about port 4125?
    Sunday, August 30, 2009 7:45 PM
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    Belkin N+ router tech guy said that port 4125 opens when needed or requested. I hope he is right. Otherwise I couldn't find how to open it manually.

    Sunday, August 30, 2009 9:04 PM
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    Please conduct the test I recommended. In more detail:
    • From any computer on your network, make a remote desktop connection to your server.
    • From that remote desktop connection to your server, attempt to make a remote desktop connection to some computer on your network which you believe to be properly configured to accept such connections.
    Let us know the results.
    I'm not on the WHS team, I just post a lot. :)
    Sunday, August 30, 2009 9:14 PM
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    Ken, I'm able to open the log on window using remote desktop. It asks for username and password. I type in the one I'm using in user accounts but it won't let me log on. The good news is it does open WHS log on window thru remote desktop. I'm still working on logging in. Once I get logged on I will do the other log ons your requested.
    Thanks, Marion
    Monday, August 31, 2009 12:56 AM
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    Found out I have to use Administrato as log on name.  So I was able to access my WHS thru remote desktop connection. I'm not sure how to make a remote desktop connection to another computer from WHS. I can go into the explorer and click on another computer with no problem. Please direct me how to to what you requested.
    Thanks again, Marion

    Monday, August 31, 2009 1:35 AM
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    I logged on to WHS and tried to make a desktop connection from within WHS to another computer but kept getting a could not connect to remote computer.

    Marion

    Monday, August 31, 2009 2:13 AM
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    I logged on to WHS and tried to make a desktop connection from within WHS to another computer but kept getting a could not connect to remote computer.

    Marion


    What version of XP are you connecting to?  You need to be specific (there are different versions of XP).  Go to the computer you are trying to connect to, right click on My Computer, then select Properties.  On the General tab (which it should already be on by default), there is a section that says System.  Please let us know everything it says in that section.
    Monday, August 31, 2009 4:08 AM
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    I logged on to WHS and tried to make a desktop connection from within WHS to another computer but kept getting a could not connect to remote computer.

    Marion


    What version of XP are you connecting to?  You need to be specific (there are different versions of XP).  Go to the computer you are trying to connect to, right click on My Computer, then select Properties.  On the General tab (which it should already be on by default), there is a section that says System.  Please let us know everything it says in that section.

    Microsoft Windows XP
    Home Edition
    Version 2002
    Service Pack 3
    Monday, August 31, 2009 11:43 AM
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    Microsoft Windows XP
    Home Edition
    Version 2002
    Service Pack 3

    That's why you can't connect to it through Remote Desktop.  XP Home Edition doesn't allow incoming Remote Desktop Connections.  The only versions of XP that accept incoming Remote Desktop Connections are Professional, Media Center Edition 2005, and Tablet Edition.  See the Remote Access Technical Brief for more details.
    Monday, August 31, 2009 1:36 PM
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    Thank you for your help. Would I be able to access it thru Windows vista? My laptops are all Vista. Also, I'm thinking of upgrading to Windows 7 when it comes out. Will that be able to connect?
    Monday, August 31, 2009 2:00 PM
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    Thank you for your help. Would I be able to access it thru Windows vista? My laptops are all Vista. Also, I'm thinking of upgrading to Windows 7 when it comes out. Will that be able to connect?

    Only if you have the correct versions (just like XP).  For Vista, you need Business, Ultimate or Enterprise.  For 7, you need Professional, Ultimate or Enterprise.

    Also, just for clarification, the OS requirements are only for Remote Desktop through the Remote Access website.  The rest of the Remote Access functionality should work regardless of the OS.  Is the rest of your Remote Access website functioning?  In other words, are you able to download and upload files through the website from outside your household?  (To be honest, I've kind of gotten lost in this thread as to what does and doesn't work for you.  :)  )
    • Marked as answer by gb_photo_guy Monday, August 31, 2009 2:16 PM
    Monday, August 31, 2009 2:12 PM
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    Thank you Kariya21 and Ken for your help and being so patient with a newbe. I'm really liking WHS and will purchase the full version shortly.

    Thanks again,
    Marion
    Monday, August 31, 2009 2:18 PM
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    Thank you Kariya21 and Ken for your help and being so patient with a newbe. I'm really liking WHS and will purchase the full version shortly.

    Thanks again,
    Marion

    Please note I just added a comment to my last post.
    Monday, August 31, 2009 2:19 PM
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    Thank you for your help. Would I be able to access it thru Windows vista? My laptops are all Vista. Also, I'm thinking of upgrading to Windows 7 when it comes out. Will that be able to connect?

    Only if you have the correct versions (just like XP).  For Vista, you need Business, Ultimate or Enterprise.  For 7, you need Professional, Ultimate or Enterprise.

    Also, just for clarification, the OS requirements are only for Remote Desktop through the Remote Access website.  The rest of the Remote Access functionality should work regardless of the OS.  Is the rest of your Remote Access website functioning?  In other words, are you able to download and upload files through the website from outside your household?  (To be honest, I've kind of gotten lost in this thread as to what does and doesn't work for you.  :)  )

    The rest of the system seems to be working. I can't open homeserver.com  site but then again I'm using xp home and not pro. From WHS the other computer show in users and I can backup all computers onto the WHS computer nightly. I can also read and write files from  all computers to WHS that are within the network. I haven't tried from outside the network because the computer I tried with was xp home version 2002. To answer your question am I able to upload files through the website from outside the household, no.

    In the consol under settings, the remote access says "available", not "web sites are on".

    Bottom line is I'm happy with WHS. I was just trying to access WHS from outside my network. I will have to upgrade OS's to do this it looks like. Anwer me this. If I can access an outside computer using Windows Pro, will I then be able to access my homerserver.com site? If so, will I be able to access my other computers (running version 2002) or just the WHS?
    Monday, August 31, 2009 3:38 PM
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    The rest of the system seems to be working. I can't open homeserver.com  site but then again I'm using xp home and not pro.

    The OS doesn't matter for that.  To clarify:  Remote Access (the xxxxxx.homeserver.com website itself) and Remote Desktop (the Computers tab within the website) are not the same thing.  The Remote Access website should work no matter what OS you're using.  (It's just the Remote Desktop that requires certain OS types, and that requirement only applies to any computer you want to connect to within your household.  The OS doesn't matter on the computer you're connecting from.)

    From WHS the other computer show in users and I can backup all computers onto the WHS computer nightly. I can also read and write files from  all computers to WHS that are within the network. I haven't tried from outside the network because the computer I tried with was xp home version 2002. To answer your question am I able to upload files through the website from outside the household, no.

    Then something is still not working correctly.  (Sorry for the confusion between Remote Access and Remote Desktop.)  Have you tried logging into your http://xxxxxx.homeserver.com domain name from outside of your household?  If so, what happens when you do that?  (Do you get an error message?)

    In the consol under settings, the remote access says "available", not "web sites are on".

    Then the Remote Access website should work.  Also, just to verify that, try this:  Open the Console, click the Settings button, then click the Remote Access tab, followed by the Details... button.  It will run a quick check (which takes about 15-20 seconds).  Once that quick check is complete, please post the results of that here (there should be 4 lines, each with either a green check mark or a red x).

    Bottom line is I'm happy with WHS. I was just trying to access WHS from outside my network. I will have to upgrade OS's to do this it looks like.

    Nope, not to access your website (again, sorry for the confusion).

    Anwer me this. If I can access an outside computer using Windows Pro, will I then be able to access my homerserver.com site? If so, will I be able to access my other computers (running version 2002) or just the WHS?

    Monday, August 31, 2009 4:00 PM
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    Domain Name Details:

    Status: Working

    checked: Verifing your internet connections to Windows Live.
    checked: Updating Windows Live Custom Domain.
    checked: Verifying your website is accessable from the internet.
    checked: Verifying your remote access is accessble from the internet.

    Status summary:

    Your domain name is confugured and is working correctly.  You can now log on to Remote Access

    Monday, August 31, 2009 4:17 PM
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    Domain Name Details:

    Status: Working

    checked: Verifing your internet connections to Windows Live.
    checked: Updating Windows Live Custom Domain.
    checked: Verifying your website is accessable from the internet.
    checked: Verifying your remote access is accessble from the internet.

    Status summary:

    Your domain name is confugured and is working correctly.  You can now log on to Remote Access


    Then your website should work.  When you try to connect to your website (from outside your household), what happens?  Do you at least see the home page?  Where are you trying to connect from (i.e. work, friend's house, Starbucks, etc)?  Also, just for clarification, when you say you are unable to upload files through the website, are you trying to upload to a network folder on the server (i.e. Music, Photos, Public, etc.)?
    Monday, August 31, 2009 4:25 PM
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    Domain Name Details:

    Status: Working

    checked: Verifing your internet connections to Windows Live.
    checked: Updating Windows Live Custom Domain.
    checked: Verifying your website is accessable from the internet.
    checked: Verifying your remote access is accessble from the internet.

    Status summary:

    Your domain name is confugured and is working correctly.  You can now log on to Remote Access


    Then your website should work.  When you try to connect to your website (from outside your household), what happens?  Do you at least see the home page?  Where are you trying to connect from (i.e. work, friend's house, Starbucks, etc)?  Also, just for clarification, when you say you are unable to upload files through the website, are you trying to upload to a network folder on the server (i.e. Music, Photos, Public, etc.)?

    Just tried to access https//:www.my domain.homeserver.com and got an error message saying could not be found. I was on a wireless laptop connected to a neighbors LAN. To claify I am not able to upload files through the website because I can't access the homeserver website. Hope that makes sense. Only way I can transfer files is within my network. Sorry for being such a newbe sometimes. I think I know what I'm doing till I talk with you guys. LOL
    Monday, August 31, 2009 4:44 PM
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    Just tried to access https//:www.my domain.homeserver.com and got an error message saying could not be found. I was on a wireless laptop connected to a neighbors LAN. To claify I am not able to upload files through the website because I can't access the homeserver website. Hope that makes sense. Only way I can transfer files is within my network. Sorry for being such a newbe sometimes. I think I know what I'm doing till I talk with you guys. LOL

    Ahhh, I think we're getting somewhere now.  :)  Try it without www in the address.  In other words, it should read:  https://mydomain.homserver.com, not https://www.mydomain.homeserver.com.
    Monday, August 31, 2009 5:00 PM
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    Just tried to access https//:www.my domain.homeserver.com and got an error message saying could not be found. I was on a wireless laptop connected to a neighbors LAN. To claify I am not able to upload files through the website because I can't access the homeserver website. Hope that makes sense. Only way I can transfer files is within my network. Sorry for being such a newbe sometimes. I think I know what I'm doing till I talk with you guys. LOL

    Ahhh, I think we're getting somewhere now.  :)  Try it without www in the address.  In other words, it should read:  https://mydomain.homserver.com, not https://www.mydomain.homeserver.com.

    BINGO! That did it. Leaving off the www. I was able to log into my WHS remotely. who hoo.
    When I was online I was able to access my shared folders. So are you saying in order to view other computers they would have have Pro or the other OS you mentioned?

    You da man....Thanks again.
    Monday, August 31, 2009 5:22 PM
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    BINGO! That did it. Leaving off the www. I was able to log into my WHS remotely. who hoo.
    When I was online I was able to access my shared folders. So are you saying in order to view other computers they would have have Pro or the other OS you mentioned?

    That's correct.  If you look at the Computers tab now, they should all say Not Supported on this Operating System (or something similar) because none of your computers in your household have an OS that will accept incoming Remote Desktop Connections.  They need to be the ones I listed above in order for it to work.

    You da man....Thanks again.

    Monday, August 31, 2009 5:38 PM
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    At least now we know I can access my server from outside. Wish I had XP Pro on those computers but when I upgrade I will make sure to go with an OS that will support remote. Thank you again very much for being patient with me and working thru this. I had to laugh when after reading what I said "you da man" assuming you are male. If not then "you da person" LOL

    Thanks again,
    Marion
    Monday, August 31, 2009 5:52 PM
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    At least now we know I can access my server from outside. Wish I had XP Pro on those computers but when I upgrade I will make sure to go with an OS that will support remote. Thank you again very much for being patient with me and working thru this. I had to laugh when after reading what I said "you da man" assuming you are male. If not then "you da person" LOL

    LOL I get that occasionally.  I am male.  My name is due to my email, which I chose because of my (used-to-be) favorite hockey player, Paul Kariya.

    Thanks again,
    Marion

    Monday, August 31, 2009 7:10 PM
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    One other questions regarding remote with WHS. I have 4 pc's hooked up to my network. Unfortunately they are not compatible to view remotely with WHS (vista basic, xp home, etc). What if I have a machine running Windows xp Pro. Can I access that machine remotely then look at files via my network at my other computers files or will it restrict me to just that computer and files?

    Thanks again,
    Marion
    Saturday, September 5, 2009 2:24 AM
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    One other questions regarding remote with WHS. I have 4 pc's hooked up to my network. Unfortunately they are not compatible to view remotely with WHS (vista basic, xp home, etc). What if I have a machine running Windows xp Pro. Can I access that machine remotely then look at files via my network at my other computers files or will it restrict me to just that computer and files?

    Thanks again,
    Marion

    What Remote Desktop does is it allows you to use your computer just like you're sitting at the actual computer, even though you aren't.  You get the same desktop, the same applications, the same everything else.  So however you have it set up to work when you are physically at the computer, it will have the same functionality through Remote Desktop.
    Saturday, September 5, 2009 1:09 PM
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    Thank you again for your reply. Sorry for all the questions. Here is a scenario. At home my WHS is connected to a windows xp pro along with other xp home editions. If I'm away can I access my xp pro machine remotely if I'm using an xp home editions for example on the road?


    Hope that makes sense.
    Again I do appreciate the help you have given me.
    Marion

    Saturday, September 5, 2009 1:59 PM
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    Thank you again for your reply. Sorry for all the questions. Here is a scenario. At home my WHS is connected to a windows xp pro along with other xp home editions. If I'm away can I access my xp pro machine remotely if I'm using an xp home editions for example on the road?


    Hope that makes sense.
    Again I do appreciate the help you have given me.
    Marion


    Yes.  The requirement "on the road" is not your OS, it's your web browser.  You need to be able to run an ActiveX control and that can only be done through Internet Explorer (or Firefox as long as you have the IETab add-in for it).
    Saturday, September 5, 2009 2:25 PM
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    Cool, Thank you.
    Marion
    Saturday, September 5, 2009 2:51 PM