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Build 6001 This copy of Windows in not genuine. RRS feed

  • Question

  • Hello,

    I too have the message that my copy of windows is not genuine.  I have a black desktop, it won't keep a background picture.  This first occured when I downloaded the SP1.  I called HP and spoke with someone there.  They asked for the serial number, and when I gave it to them they said it wasn't a good number and that I would have to do a system recovery.  I then went online and had a session with someone at Microsoft and was pretty much told the same thing.

    I bought my computer more than a year and a half ago and this is making me nuts.  Every time I turn the computer on I get a popup window that asks me to Activate Windows Now, and I click on activate later, it then goes ahead and boots up with the black screen and all kinds of popup windows at the bottom...activate now...security issues,  and other ones that I can't recall right now.

    Is there anything that can be done with this?  I really don't want to have to do a recovery..afraid my dvd's won't be right and then I'll be sunk..I've had lots of problems with this computer but I don't want it to quit altogether LOL

    Can someone help?  Thanks
    Sunday, November 16, 2008 4:29 AM

Answers

  • Good Morning Glenna,


    Thank you for providing the feedback. Right now I recommend calling the telephone activation center. Next explain exactly what you experienced regarding a failed motherboard and it was replaced with a different motherboard through the extended warantee you purchased. They should be able to help you with resolving the problem. Below I will provide you with the steps for telephone activation. 

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    Hopefully this will resolve what you are experiencing. Glenna should you still experience problems I recommend contacting Office Depot and explain what you have experienced. The last result is purchasing an OEM System Builder of Vista and installing it. Try the other two routes first which should resolve the problem. 


    Take care and thank you again for visiting our forums.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 7:11 PM
    Wednesday, November 19, 2008 7:11 PM
  • Good Morning Glenna :-),


    Did you actually locate and call the Telephone Activation center and explain what happened?  The Windows telephone activation number is (888) 571-2048. The activation center will be able to provide you with assistance and get you activated.  Please call them ASAP and explain your situation before doing anything else.  Next I recommend you to call HP and let them know the repair facility installed an ASUS motherboard. Next this caused you to activate again because the motherboard was not an OEM HP motherboard. Below I will provide you with their contact information. Please keep in mind this may have changed.  Once you open the website select the type of computer you have such as a tower or laptop. Next you may be requried to type in the serial number and other information. 


    Telephone Number:  (800) 369-1409


    http://welcome.hp.com/country/us/en/support.html
     

        My previous posting I referenced the following Knowledge Base (KB) article 
    http://support.microsoft.com/kb/326851 for this number and other information.  Next please visit the following sites. You will find very valuable information such as how to save your Internet Favorites which I provided below. This type of support falls outside the support scope for WGA but I have provide you with other forums where you can address anything Vista and XP. Use the search feature and type in what your looking for and you should be provide with an answer.

    Windows Vista Help & How-to:

    http://www.microsoft.com/windows/help-how-to.aspx


    Windows XP

    http://www.microsoft.com/windows/windows-xp/default.aspx



    Windows XP Help and How To

    http://windowshelp.microsoft.com/Windows/en-US/usingwindowsxp.mspx



    "Import or export favorites in Internet Explorer in XP"

    http://windowshelp.microsoft.com/Windows/en-US/Help/40889d4d-7758-4670-973d-e730a86706351033.mspx



    Windows Vista discussion groups

    http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx 


    “Discussions in Windows XP Newsgroups

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US



    These first link has training Aids for Vista while the second link are forums which will provide you with such answers as How Do I Save My Favorites?  Remember please use the search feature within the forums prior posting as you may find a resolution we posted to a previous customer. Also the search feature can extract information from the other sites I provided :-).
    Hopefully this will rectify the problem as well as provide you with further information for the future :-).  The How To sites are great tools in order to get the help at your fingertips :-).  Also there are great books by Microsoft Press you may order which can provide you with a wealth of information. 


    Take care Glenna,


    Stephen Holm, MS
    WGA Forum Manager





    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 21, 2008 7:04 PM
    Friday, November 21, 2008 7:04 PM

All replies

  •  Glenna,

    Where did you purchase the computer? Do you have all of the original software which came with system @ the time of purchase?  W
    e request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue or error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage web-pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forums. We look forward to working with you.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Monday, November 17, 2008 7:25 PM
  • Stephen, thank you for getting back to me

    To answer your question, I bought the computer at Office Depot, and it's an HP Pavillion a1742n.  I got no software with it, only paperwork, and I created my recovery discs about a week after I bought it.

    As far as I know my copy of Windows Vista is the Home Premium version....I don't know if this has anything to do with the problem I'm having now, but I had a problem with the computer this past year.  Had to get a new motherboard and that whole thing took 2 months. 

    Like I said in my first post I'm not really computer literate...just enough to get online, play a few games, send IM's, and download music.

    As far as the computer goes, it was a compyter bundle with AMD Athlon 64X72 Processor..it has LightScribe, not sure what else you need.  I'm sorry but when I spoke to HP I didn't write a name down, but after about an hour of them telling me things to do, and asking me for the product key, they said I'd have to do a recovery.  Same thing when I went online with Microsoft I was told the product key isn't a good one..

    I've run the diagnostic and will past it now.

    Still hoping you can help.

    Thanks, Glenna

     

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {C24029D2-1762-4AAA-852F-3DA7E758B143}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C24029D2-1762-4AAA-852F-3DA7E758B143}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1354984381-3226524270-761448306</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>C51/MCP51</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070319000000.000000+000</Date></BIOS><HWID>FE313507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0562007
    Installation ID: 230526757266461372753006347854327824312894845952221401
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAwABAAAAAwABAAEAnJ98xopR4jtIJNibxKi0EIC68vQ2F/oOrFZMAY62

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP-CPC  ASUSACPI
      FACP   HP-CPC  ASUSACPI
      HPET   HP-CPC  ASUSACPI
      MCFG   HP-CPC  ASUSACPI
      SSDT   HP-CPC  POWERNOW


     

    • Changed type Stephen Holm Wednesday, November 19, 2008 12:13 AM Change to a question
    • Merged by Stephen Holm Wednesday, November 19, 2008 12:19 AM merging like threads
    Tuesday, November 18, 2008 6:30 AM
  • Stephen,

    I think I opened a new post instead of replying to you....


    I bought the computer at Office Depot in Yuba City, Ca.  2/25/07.  I got no software with it, but do have all of the paperwork.  It's an HP Pavillion a1742n.  The version of Windows Vista is the Home Premium.

    When I first started having problems I called HP, and after about an hour or so they finally told me that the product code I had was not valid and that I would have to do a System Restore.  Same thing when I went online with Microsoft.  I did create the restore discs about a week after purchasing my computer, but as I said in my first post, I'm not real literate at the computer stuff and am afraid if I didn't do them right I'll have no computer at all..I'm sorry but I don't have anything with the peoples names that I spoke with at either HP or Microsoft.

    I will paste the diagnostic thing...sure hope it helps you with my problem.

    Thanks again....Glenna

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {C24029D2-1762-4AAA-852F-3DA7E758B143}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C24029D2-1762-4AAA-852F-3DA7E758B143}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1354984381-3226524270-761448306</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>C51/MCP51</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070319000000.000000+000</Date></BIOS><HWID>FE313507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0562007
    Installation ID: 230526757266461372753006347854327824312894845952221401
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAwABAAAAAwABAAEAnJ98xopR4jtIJNibxKi0EIC68vQ2F/oOrFZMAY62

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP-CPC  ASUSACPI
      FACP   HP-CPC  ASUSACPI
      HPET   HP-CPC  ASUSACPI
      MCFG   HP-CPC  ASUSACPI
      SSDT   HP-CPC  POWERNOW


     

    Tuesday, November 18, 2008 6:41 AM
  • Steven,

    I'm sorry, I forgot about the COA.  On the back corner of the computer case is the small lable that says Windows Vista Home Premium.

    Glenna

    Tuesday, November 18, 2008 6:52 AM
  • Apparently, the original HP motherboard was replaced with a non-HP motherboard.  As a result, the original HP OEM license for Windows Vista is no longer valid.  You'll need to purchase a new "Full Version" Windows Vista license and reinstall Vista from scratch.
    http://store.microsoft.com/microsoft/Windows-Vista/category/101

    or

    http://www.newegg.com/Product/Product.aspx?Item=N82E16832116485
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Tuesday, November 18, 2008 4:35 PM
    Moderator
  • Apparently, the original HP motherboard was replaced with a non-HP motherboard.  As a result, the original HP OEM license for Windows Vista is no longer valid.  You'll need to purchase a new "Full Version" Windows Vista license and reinstall Vista from scratch.
    http://store.microsoft.com/microsoft/Windows-Vista/category/101

    or

    http://www.newegg.com/Product/Product.aspx?Item=N82E16832116485
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Tuesday, November 18, 2008 4:38 PM
    Moderator
  •  Morning Glenna,

    Curious did you receive this computer in this state @ the time of purchase? Did you have problems with the comptuer after the purchase and have to take it in for repairs? Please provide me with information as how the HP motherboard got replaced.



    Thank you,

    Stephen Holm, MS
    WGA Forum  Manager
    Stephen Holm
    Tuesday, November 18, 2008 6:38 PM
  •  Hello Glenna,

    Thank you for posting back and providing udated inforamtion. You mentioned the following, "I don't know if this has anything to do with the problem I'm having now, but I had a problem with the computer this past year but I had to get a new motherboard and that whole thing took 2 months".  Please provide us with the following answers

    • Did you purchase any extended warantees through Office Depot? 
    • Was the HP Computer still under any manufacturer's warantee at the time of failurer?  
    • Who did you call when the HP Computer begin to fail?
    • Where did you either take the computer or send the computer for repairs?

    Currently it appears there is an Asus motherboard installed in your HP computer system. Originally your computer came pre-installed with an OEM SLP version of Vista. Please read below as what OEM SLP actually means. 


    OEM-SLP:
    Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used. 


    This is why you are experiencing the difficulities because Vista isn't seeing the same bios information because the motherboard has been changed.  Please provide answers to the above questions and I will try and provide you with some resolution. Hopefully this will provide you more understanding as why you are experiencing difficulities.


    Thank you Glenna,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Tuesday, November 18, 2008 11:10 PM
  • Hello Stephen,

    Ok, here goes LOL

    I purchased the computer and a 2 year extended warranty from Office Depot.  There was no manufacturers warranty when it began to fail.
    I called Office Depot extended warranty on May 5th and told them I was having a problem which was the computer would freeze, and I would have to  push the button and shut it down, couldn't  shut it down normally. 

    I spoke to Office Depot warranty many  times..and they sent someone from Captovis Advanced Industries to my house to see what was needed.

    After many many calls to Office Depot warranty, and a couple to Captovis..I finally got my new motherboard on July 7, and was totally without a computer for all that time because by the time someone finally got here to see what was wrong, the dang thing wouldn't even boot up....and now you say that the motherboard they brought doesn't have Vista on it...I am so unhappy with Office Depot I could spit.  I would think they would be responsible and should install it at no charge, but that's something I'll take up with them.

    Hope I've answered your questions, and hope I didn't go overboard in my gripe with Office Depot. Hopefully you will have some kind of resolution.

    Thanks,   Glenna

    Wednesday, November 19, 2008 3:52 AM
  • Good Morning Glenna,


    Thank you for providing the feedback. Right now I recommend calling the telephone activation center. Next explain exactly what you experienced regarding a failed motherboard and it was replaced with a different motherboard through the extended warantee you purchased. They should be able to help you with resolving the problem. Below I will provide you with the steps for telephone activation. 

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    Hopefully this will resolve what you are experiencing. Glenna should you still experience problems I recommend contacting Office Depot and explain what you have experienced. The last result is purchasing an OEM System Builder of Vista and installing it. Try the other two routes first which should resolve the problem. 


    Take care and thank you again for visiting our forums.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 7:11 PM
    Wednesday, November 19, 2008 7:11 PM
  • Hello Stephen,

    Thank you again for all of your help.  Last night my brain finally kicked in.  I have a disc in a case that I got with my computer that says Upgrade your Windows Vista Experience.  in the right hand bottom corner it says Windows Anytime Upgrade, and on the disc it says This software is not licensed without purchase of seperate digital license.  Not for resale except with original PC.  on the righthand side it gives instructions for downloading, and says it's 32-bit software.  Is this the software I need to reinstall Vista.  I wasn't thinking it was what I needed because I already had Vista on the computer. (I can just see you shaking your head right now LOL)  sorry, but I did tell you I'm not real literate with computers.

    I'm going to wait to read your last post before I install it, just in case I need to contact the phone activation line before I do it. I'm hoping this will resolve my blocked startup programs too because I have no idea what's supposed to be in there and don't want to go disabling anything.

    Thanks again,    Glenna


    Thursday, November 20, 2008 3:09 AM
  • Glenna,

    Morning :-).  There is still a problem. The original HP motherboard was replaced with a non-HP motherboard when your computer was repaired. This was initially pointed out by Carey a forum MVP. Also I posted and provided detailed information as how the OEM SLP version of the software works on your comptuer. Please go back and read each posting again when you have a moment. The problem resides with the fact your computer is a HP system and the board installed is an ASUS I believe. The original OEM SLP software which HP imaged your computer will not activate. This is why I recommended for you to contact Microsoft's activation center and explain what transpired after your computer was repaired. Please tell them the details and the fact your HP System's motherboard failed and the warantee company installed an Asus motherboard. Ask them how you can get the system to activate. Also let them know you have this Vista Upgrade Anytime disk. Maybe they can help you with installation. If not HP should provide you with Technical support for installing the upgrade disk. Does this help a litlle more Glenna?



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Thursday, November 20, 2008 8:27 PM
  • Stephen,

    Thank you for all of your help.  I went back and read about the OEM SLP, and tried to go to the activate by phone...when I typed in the slui.exe4 it couldn't be found, so I tried the next thing and couldn't find anything to type in what you said to type in.  I ended up calling the warranty dept. for Office Depot.  Guess my extended warranty doesn't cover software and their suggestion was to call HP and get a copy from them because it would be cheaper.

    What it all boils down to is this....I have a Windows EX disc and I'm going to install that.  I've saved all of my pictures and stuff that I wouldn't want to loose, and just go for it.  I'm really fed up with this computer lol but it's all I have.

    I want to thank you for all of your help.  Even though I'm going to take the easy way out and do the XP thing, I would never have known what to do if it weren't for your help.  I am eternally grateful to you for that.

    Since I'll loose my favorites, or at least I think I will...I've written down the web address so I can come back just in case you have something else for me.

    Once again, thank you very much.

    Glenna

    Friday, November 21, 2008 4:53 AM
  • Good Morning Glenna :-),


    Did you actually locate and call the Telephone Activation center and explain what happened?  The Windows telephone activation number is (888) 571-2048. The activation center will be able to provide you with assistance and get you activated.  Please call them ASAP and explain your situation before doing anything else.  Next I recommend you to call HP and let them know the repair facility installed an ASUS motherboard. Next this caused you to activate again because the motherboard was not an OEM HP motherboard. Below I will provide you with their contact information. Please keep in mind this may have changed.  Once you open the website select the type of computer you have such as a tower or laptop. Next you may be requried to type in the serial number and other information. 


    Telephone Number:  (800) 369-1409


    http://welcome.hp.com/country/us/en/support.html
     

        My previous posting I referenced the following Knowledge Base (KB) article 
    http://support.microsoft.com/kb/326851 for this number and other information.  Next please visit the following sites. You will find very valuable information such as how to save your Internet Favorites which I provided below. This type of support falls outside the support scope for WGA but I have provide you with other forums where you can address anything Vista and XP. Use the search feature and type in what your looking for and you should be provide with an answer.

    Windows Vista Help & How-to:

    http://www.microsoft.com/windows/help-how-to.aspx


    Windows XP

    http://www.microsoft.com/windows/windows-xp/default.aspx



    Windows XP Help and How To

    http://windowshelp.microsoft.com/Windows/en-US/usingwindowsxp.mspx



    "Import or export favorites in Internet Explorer in XP"

    http://windowshelp.microsoft.com/Windows/en-US/Help/40889d4d-7758-4670-973d-e730a86706351033.mspx



    Windows Vista discussion groups

    http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx 


    “Discussions in Windows XP Newsgroups

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US



    These first link has training Aids for Vista while the second link are forums which will provide you with such answers as How Do I Save My Favorites?  Remember please use the search feature within the forums prior posting as you may find a resolution we posted to a previous customer. Also the search feature can extract information from the other sites I provided :-).
    Hopefully this will rectify the problem as well as provide you with further information for the future :-).  The How To sites are great tools in order to get the help at your fingertips :-).  Also there are great books by Microsoft Press you may order which can provide you with a wealth of information. 


    Take care Glenna,


    Stephen Holm, MS
    WGA Forum Manager





    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 21, 2008 7:04 PM
    Friday, November 21, 2008 7:04 PM
  • Good Evening Stephen,

    I didn't call the number, but I will.  I haven't done anything drastic, and probably won't..too afraid I'll really mess stuff up more than it is.  I will call the number, and HP, although I don't have a lot of confidence that HP will do anything at all for me.

    It's hard for me to do much during the week..at least Tuesday through Saturday because I work, and am away from home from 5 am until 6 pm. I'm not sure if the number is a 27/7 number but I will try it on Sunday.  If I can't understand what I'm supposed to do, my son is coming for Thanksgiving and I'll let him make the call and I'll tell him what I've gone through.  He had 2 years of computer science back in the 80's so I'm sure he'll understand what they're saying if I don't.

    I'm going to still monitor this site in case you say something or have any more suggestions...I'm going to print everything out so I have it at hand and so my son can read it. Check back from time to time in the next few days...you have been so helpful even if I haven't successfully done anything.  I go to bed awfully early and don't really have time to start something that might take a couple of hours.

    Thanks again, and I promise I'll call, and go to the sites you provided the links to.

    Glenna

    Saturday, November 22, 2008 4:51 AM
  • Stephen,

    I called the number, but there isn't a person to talk to, and it's for XP so it didn't help with my Vista issue...I went online and did a chat with Carlos at HP..is only suggestion was to get a driver for the motherboard that was installed on my computer and purchace a retail version of Vista.  I called Office Depot Warranty again and they said my issues aren't covered under their warranty.. so once again everyone is telling me to contact someone else.  At least the guy at O.D. is calling Captovis to see what version or whatever it is of ASUS was installed in my computer. Well their wait time is longer than a half hour so no help there, but he can't figure out what would need a driver.  I guess what I'll do is try to do my system recovery and go from there.  Hope I'm not making a mistake lol  I'm so fed up with this whole thing, if I had the money I'd buy another computer LOL


    Thanks again,  Glenna
    Tuesday, November 25, 2008 11:13 PM
  • Glenna,

    Please call the number again. You will be asked if you want to be transferred to an operator. Hope that helps you more :-).  I was able to get through and briefly explained your situation. Let them know what happened and they can activate Vista for you.


    Take care :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Wednesday, November 26, 2008 2:20 AM
  • Stephen,

    The number you want me to call is 888-571-2048 right?  I've called it 3 times, each time it asked if I wanted to activate XP and if I was at the activation window..it isn't XP that I want to activate, so I said no, and I can't figure out how to get to the activation window...I feel soooo stupid this time LOL.  It seems I can't get anything done, and now after talking to the guy at O.D. I guess I do have somehting because I can log on, I get a desktop although it's black, and it still gives me the message that my copy is not genuine.  Not sure what to do now since I can't get help from them and HP won't do anything because the motherboard I have isn't an HP motherboard, and the guy at O.D. says it shouldn't make any difference anyway...My head hurts, I'm so confused  hahahaha..sure hope my son can figure this ____ out.

    Thanks,

    Glenna
    Wednesday, November 26, 2008 2:34 AM
  • Stephen,

    I recalled the number, told them I needed to activate XP, went through the whole recorded thing and got transferred.  After being transferred they transferred me again and said that I needed to tell the person that my Product Key in not being accepted and they would give me a new number.  I spoke with Karen there, and she said I'd have to speak to someone at Genuine Advantage, and transferred me once again.  At Genuine Advantage they told me I'd have to speak with someone at HP and gave me the number for that.  I called it, talked to someone named Mary Jane...Mary Jane told me that my warranty was expired  but for $49.95 I could get a one time technical help, but she couldn't tell me that I'd get a number.  I don't have money to throw around so I've decided not to do that...I'm not sure what I'll do now but I'm so fed up with this HP computer I could just spit.  Maybe it's just me and my stupidity as far as computers are concerned, but I wouldn't think it should be this hard to get something as simple as this figured out.

    Not sure what I'll do now...but I don't think I'll make any more phone calls...

    Thanks agian........Glenna
    Thursday, November 27, 2008 11:45 PM
  •  Stephen,

    The last time I signed on I clicked "activate now" and got a pop up that said the number I enterred is not valid.  I clicked on the start button, clicked on Computer, and then on System Properties.  When I click on Activate I get the same Popup window.  If I purchace a new version of Vista will I be able to install it, or will I have problems?  I don't want to put that kind of money out only to not be able to use it either because my computer already has vista on it even though it says it's not a genuine copy.  I'm at my wits end here and don't know what to do.

    Thanks once again......Glenna
    Friday, November 28, 2008 9:39 PM