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Windows 7 GA Validation issue RRS feed

  • Question

  • Hi: I upgraded to Windows 7 from Vista via student upgrade. Not wanting to jump in with both feet, I did a fresh install to a smaller, slower drive while maintaining the Vista install on a bigger, faster drive. I activated with this configuration. Now, after gaining confidence in the 7 install, I decided to put 7 on the bigger, faster drive. I did a backup of the small drive (using Acronis True Image), then restored to the larger drive. I rebooted to the bigger drive and it works fine until I removed the smaller drive. Removing the smaller drive causes 7 to think it is not genuine. If I put the small drive back in, it boots fine. When I remove the small drive, I never get a workable screen where I can attempt to reactivate. It is not a classic BSOD, but similar with the non-genuine error in the bottom right - it is essentially nonfunctional. How do I get past this? Is there something on the smaller drive that 7 is looking for, or is it just the fact that removing the drive puts the system "over the edge"?

    More...
    Reading the previous post, I am experiencing a similar issue. Here is the diagnostics result from MGADiag:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9TVHW-YWMP8-4K7C6
    Windows Product Key Hash: V5y8C2R+moMybA54Of0ulv+PCwM=
    Windows Product ID: 00359-029-4834207-85199
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {874A029B-743C-4111-A9EE-8DDAB2E3B422}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{874A029B-743C-4111-A9EE-8DDAB2E3B422}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4K7C6</PKey><PID>00359-029-4834207-85199</PID><PIDType>5</PIDType><SID>S-1-5-21-3690150275-4072951962-3906967693</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080717000000.000000+000</Date></BIOS><HWID>70B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4B387F346965586</Val><Hash>zSOlcuO+2md2UZ/Fnm+HWGDkUrE=</Hash><Pid>89409-707-1204115-65429</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-029-483420-01-1033-7600.0000-2982009
    Installation ID: 009141621110198801808852726580886360687895372935736246
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4K7C6
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/10/2009 9:14:02 PM

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEA6GFsq2rwCIXCj/io7NjucC73jn4Y1Rrs6F6DSuSoKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI

     

    Wednesday, November 11, 2009 1:25 AM

Answers

  • Hello tperki,

      First off, let me tell you at the start that I do not think I will be able to resolve your issue here on the forums. The reason being is that your Diagnostic Report shows no issue at all and, besides your description, that is the only way I can diagnose the issue.

      I recommend either creating a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029 or contacting Windows support at http://support.microsoft.com . Since your Windows is a retail copy, I believe you may still be within the free support period. If that is the case, I would recommend Windows Support over WGA only because Windows has Phone based support available and WGA's support is done by email (and chat in some areas).

      
       Here are a few questions I would have, that you may want to touch upon when working with WGA or Windows support.

    1) You state the Win7 is an Upgrade, but you don't say what windows you upgraded from (if any) and at one point you state you did a "Fresh Install" which suggests you didn't upgrade.

      If your Windows is an upgrade, it will only work correctly if you install on top of a qualified copy of Windows using the Upgrade method.

    2) When you have the small hard drive removed, we know that the windows that loads is the one installed on the large Hard Drive.  However, when you have the small hard drive installed, are you sure that the Windows that loads isn't the one installed on the small hard drive?  

      If it turns out that the windows installed on the small hard drive is the one that always loads whenever you have the small hard drive attached, we then know that the Windows install on the large Hard Drive is bad (for whatever reason...possibly a bad image).  This would cut the issue in half and all you need to do, at that point is, troubleshoot the large Hard drive's windows, (or just reimage/reinstall it).

    Sorry I couldn't be more help,
    Darin mS

    • Marked as answer by Darin Smith MS Wednesday, November 11, 2009 8:42 PM
    Wednesday, November 11, 2009 8:40 PM

All replies

  • Hello tperki,

      First off, let me tell you at the start that I do not think I will be able to resolve your issue here on the forums. The reason being is that your Diagnostic Report shows no issue at all and, besides your description, that is the only way I can diagnose the issue.

      I recommend either creating a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029 or contacting Windows support at http://support.microsoft.com . Since your Windows is a retail copy, I believe you may still be within the free support period. If that is the case, I would recommend Windows Support over WGA only because Windows has Phone based support available and WGA's support is done by email (and chat in some areas).

      
       Here are a few questions I would have, that you may want to touch upon when working with WGA or Windows support.

    1) You state the Win7 is an Upgrade, but you don't say what windows you upgraded from (if any) and at one point you state you did a "Fresh Install" which suggests you didn't upgrade.

      If your Windows is an upgrade, it will only work correctly if you install on top of a qualified copy of Windows using the Upgrade method.

    2) When you have the small hard drive removed, we know that the windows that loads is the one installed on the large Hard Drive.  However, when you have the small hard drive installed, are you sure that the Windows that loads isn't the one installed on the small hard drive?  

      If it turns out that the windows installed on the small hard drive is the one that always loads whenever you have the small hard drive attached, we then know that the Windows install on the large Hard Drive is bad (for whatever reason...possibly a bad image).  This would cut the issue in half and all you need to do, at that point is, troubleshoot the large Hard drive's windows, (or just reimage/reinstall it).

    Sorry I couldn't be more help,
    Darin mS

    • Marked as answer by Darin Smith MS Wednesday, November 11, 2009 8:42 PM
    Wednesday, November 11, 2009 8:40 PM
  • Hello Darin:

    Thank you so much for the reply. I have solved my problem by recovering my backup to the big drive with the slow, small drive removed. Before I had the slow small drive installed and somehow 7 got confused between the two. It is working now the way I want it, so I can leave it alone.

    Thank you again for your help.

    Tom
    Thursday, November 12, 2009 1:12 AM