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MSCRM 4.0 SYNC ISSUE WITH OUTLOOK 2003 RRS feed

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    Hi All,

     

     

    I am stuck in a scenario.

     

    I have two CRM organizations. My outlook 2003 sync with one of the organization and does not sync with the other as i change the organization.

     

     

    Also i am able to see the organization record in set regarding but as i select any of the records and submit it. It gives me an SQL error. Also when i see the CRM SYNC icon in the tray bar it shows disconnected.

     

    However if I repeat the same process for the other organization it works completely fine.

     

    Regards,

    Shivam

    • Edited by Shivam CRM Tuesday, December 7, 2010 9:27 AM Formatting
    Tuesday, December 7, 2010 9:26 AM

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    Hi Shivam, it sounds as though the CRM for Outlook client and one/or both organizations is not configured properly. In order to troubleshoot this, you will need to check: the CRM for Outlook Diagnostics Wizard, the CRM for Outlook trace logs, your sync privileges in both CRM organizations, the errors/trace logs, etc.

    Have you tried any troubleshooting procedures already?

    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Tuesday, December 7, 2010 11:08 AM
    Moderator
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    have you tried clearing your temp internet files/cookies in IE?

    have you also tried accessing the second Org via IE? possibly check your security roles in the 2nd Org as well

    Thursday, January 6, 2011 1:23 AM