Problems with subscription renewal RRS feed

  • Question

  • I do not remember the email adddress or the password that I used when I initially installed the software.  As such, I am unable to "sign in" to renew my subscription. 

    What do I have to do to be able to renew the OneCare subscription?
    Tuesday, January 15, 2008 9:24 PM


  •  Open OneCare and click Help/About to see your Subscription ID. That is your LiveID. If you need to reset the password, http://account.live.com


    If you still have problems renewing, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Another option would be to abandon the current subscription when it expires. Uninstall OneCare and activate with a new LiveID and either purchase with a credit card or use a retail key/PIN.


    Tuesday, January 15, 2008 10:37 PM