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Error: 0xC004D301 RRS feed

  • Question

  • New(within a couple months) Dell laptop.  wife clicked on some damn popup and ended up with some malware apparently.  rebooted into safe mode, deleted the dll's (had to kill lsass.exe as one was hooked in there even in safe mode, but had time to delete it before it auto rebooted due to lsass shutdown as it was the last dll)  and removed any entries in hklm\run

     

    and of course (reading the other posts here) i get this message upon booting normally.   Also, i can't do squat but start up my browser by clicking the "learn more online" link it gives me as long as i don't close that msg.   Would love, love, LOVE to hear how vista can get invalidated when it was SLP activated by Dell before it even shipped to me. 

     

    Didn't see any actual fixes in the posts here, so will try a post myself and see what comes of it. 

     

    I do have to go along with some of the other posts here regarding a "where do you guys get off disabling something i paid for?"  Is it really worth frustrating people who paid for the product just to annoy people who pirate and likely don't have the money to buy your product in any case?  Anyway, enough late night ranting and on to the part which you'll actually read. 

     

    Edit:  Also, to forestall any "did you reboot" or "try system restore in safe mode" replies...  Yes, i have rebooted into safe mode, normal mode multiple times.  Never any asking for the key.   Also system restore was turned off first thing once i realised it was a malware problem in the first place.  I've fixed plenty of those for others over the years and system restore points usually get nailed by malware according to security notices.  So in a nutshell, neither of those approaches work by themselves. 

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d301
    Cached Validation Code: N/A, hr = 0xc004d301
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {51C85B0D-D70F-4DC4-B45B-9D69E3658D90}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error: T:20080423215852432-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51C85B0D-D70F-4DC4-B45B-9D69E3658D90}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-573294210-131421128-2019129327</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>8D313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>43213E2E99D5586</Val><Hash>VsD4a33lkWj3Nz7pBrjgpFKzOa4=</Hash><Pid>89409-707-4819166-65318</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAAoIAAAAAAAAYWECAOjQtoJj5HTetKXIASBH6fzp2gky29l5WwyT4Iy61zslw/emSwHU2mJ/RoUUVH4iVPFPousy93L5IJfZNjOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyJx6iwmlhc0eFuUBMYcqaPNOlSxfoFae8H7FenMVfUKr3TlxrBLpc9IbortrRoMGwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMsxsws4oatIg/be3SbHyW7FP/qEhqWTktk5otFzmfXcHFKgE+1vcR17V8s7sU4L1HM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDInHqLCaWFzR4W5QExhypo9C9FWwpUMJqNixYCdbcii/BM1lNsCPqOtcFpDpqYWwmDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

     

    Thursday, April 24, 2008 4:33 AM

Answers

  • Hello DaddyBrooks,

     

      From your post, it appears that neither of the suggestions I would have made will fix your issue, so my last suggestion would be to re-install Vista. But before you do that, I suggest creating a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they have any better options or fixes for you.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

     

     

    Thursday, April 24, 2008 11:19 PM