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The Update Diagnostic was unable to run because it requires a file that you have chosen not to download. Which file needed to be downloaded? Can this file be downloaded now?

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Microsoft Office 2007 was installed on this computer 8/26/2009. The product key # has been lost (help me find it on this computer, please). The update diagnostic was unable to run because it requires a file that you have chosen not to download. Which file did not download and if found can I download now?
Thank YOU!!!!!!!!!!Margaret Bradshaw
- Changed type Carey FrischMVP, Editor Friday, September 25, 2009 10:47 PM Not a comment
Friday, September 25, 2009 3:53 PM

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Hello Margaretbradshaw,

Please repost your issue in the Office Genuine Advantage forum here: http://social.microsoft.com/Forums/en-US/genuineoffice/threads

Can you run this utility? http://go.microsoft.com/fwlink/?linkid=52012

If so, when you make your new post in the Office forum, run the utility, then click the Copy button within the utility, then in your new thread, paste in the report you copied.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Tuesday, September 29, 2009 5:53 PM
Friday, September 25, 2009 5:48 PM