Hello Margaretbradshaw,
Please repost your issue in the Office Genuine Advantage forum here:
http://social.microsoft.com/Forums/en-US/genuineoffice/threadsCan you run this utility?
http://go.microsoft.com/fwlink/?linkid=52012If so, when you make your new post in the Office forum, run the utility, then click the Copy button within the utility, then in your new thread, paste in the report you copied.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp