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  • Question

  • I need help this machine has been able to update in the past but it had trojans and virus problems they are now fixed but wiil not validate. the restore points are all deleted.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QXVKY-D2WQT-9YC4M
    Windows Product Key Hash: /5XWY4eMmXsavDJ+soQUTlcYoeM=
    Windows Product ID: 55274-640-2155602-23987
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {860FA1A6-E739-4A20-866B-B102684AD85A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Outlook 2002 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{860FA1A6-E739-4A20-866B-B102684AD85A}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9YC4M</PKey><PID>55274-640-2155602-23987</PID><PIDType>0</PIDType><SID>S-1-5-21-790525478-57989841-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20020418000000.000000+000</Date></BIOS><HWID>CFFF36370184C062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Outlook 2002</Name><Ver>10</Ver><Val>9CF5E85BB9ACDFA</Val><Hash>1Ggu41R2+mA+9tA2HepOcmjwtV0=</Hash><Pid>54193-OEM-1650002-00509</Pid><PidType>16</PidType></Product></Products><Applications><App Id="1A" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Wednesday, July 16, 2008 10:27 AM

Answers

All replies

  • Once your PC is infected with a computer virus or worm, your
    computer becomes compromised and nothing less than a reinstallation
    of the operating system is going to work.  Yes, you can try
    to scan and eliminate the initial virus, but you generally
    cannot undo the damage caused by the virus to the system
    files.  You'll need to reformat your hard drive and then
    reinstall your Windows operating system.

    Cleaning a Compromised System
    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    Clean Install Windows XP
    http://www.michaelstevenstech.com/cleanxpinstall.html

    After restoring your system, consider installing a good
    antivirus program, such as Windows OneCare.  You can
    try it absolutely FREE for 90 days.
    http://onecare.live.com/standard/en-us/default.htm

    Wednesday, July 16, 2008 5:48 PM
    Moderator
  • I would like to thank Microsoft HA. I used avast antivirus, spybot search and destory. Cleaned the machine but still had problems with validation till I  Found a couple of programs at Major Geeks Combofix and dialafix that fixed all the problems. So clean you machine use online scans from House Call, and others. Use Avast Antivirus then use Combofix and Dialafix. It solved my problems.

    Friday, July 18, 2008 9:15 PM