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Windows 7 Pro suddenly telling me I do not have "genuine" Windows, after years of use!

Question
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I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
Here are my diagnostics:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CG7XC-D4J3V-93JYR
Windows Product Key Hash: 35aAsag6bIGQw5sPE8BDCe8l1AM=
Windows Product ID: 00371-OEM-9314666-99259
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {880DEA9F-EFF4-4060-A9A5-010BB9B6442F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.181228-0954
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{880DEA9F-EFF4-4060-A9A5-010BB9B6442F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-93JYR</PKey><PID>00371-OEM-9314666-99259</PID><PIDType>8</PIDType><SID>S-1-5-21-3630317326-3074898078-20284727</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8560w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SVD Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140804000000.000000+000</Date></BIOS><HWID>3EB23407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-146-699259-02-1033-7601.0000-2982014
Installation ID: 018105761295685630644314688440219951930825278864604506
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 93JYR
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/30/2019 10:58:15 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 1:25:2019 15:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEAln2WJ971Wu+OwCB9jGxiPZwSQqCikWhidBoucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 1631
FACP HPQOEM 1631
HPET HPQOEM 1631
MCFG HPQOEM 1631
TCPA HPQOEM 1631
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
ASF! HPQOEM 1631
I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link?
Wednesday, January 30, 2019 4:07 PM
Answers
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To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.
REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /SREG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Carey FrischMVP, Moderator Monday, February 11, 2019 4:48 PM
- Marked as answer by Carey FrischMVP, Moderator Monday, March 18, 2019 6:01 PM
Sunday, February 3, 2019 11:43 AMModerator -
Really sorry about the delayed response!!
Here you go...
I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg
right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.
Run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Tuesday, March 12, 2019 7:42 PM
- Marked as answer by Carey FrischMVP, Moderator Monday, March 18, 2019 6:01 PM
Friday, February 15, 2019 4:47 PMModerator
All replies
-
To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.
REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /SREG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Carey FrischMVP, Moderator Monday, February 11, 2019 4:48 PM
- Marked as answer by Carey FrischMVP, Moderator Monday, March 18, 2019 6:01 PM
Sunday, February 3, 2019 11:43 AMModerator -
Ok, here goes:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>
C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.
C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.
C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.
C:\Windows\system32>- Marked as answer by Carey FrischMVP, Moderator Friday, March 8, 2019 6:15 AM
- Unmarked as answer by Noel D PatonModerator Tuesday, March 12, 2019 7:42 PM
Monday, February 4, 2019 7:33 PM -
Really sorry about the delayed response!!
Here you go...
I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg
right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.
Run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Tuesday, March 12, 2019 7:42 PM
- Marked as answer by Carey FrischMVP, Moderator Monday, March 18, 2019 6:01 PM
Friday, February 15, 2019 4:47 PMModerator -
try to connect to the internet and the check license onlineMonday, May 6, 2019 9:22 PM