Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows 7 Pro suddenly telling me I do not have "genuine" Windows, after years of use! RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 

    Here are my diagnostics:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CG7XC-D4J3V-93JYR
    Windows Product Key Hash: 35aAsag6bIGQw5sPE8BDCe8l1AM=
    Windows Product ID: 00371-OEM-9314666-99259
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {880DEA9F-EFF4-4060-A9A5-010BB9B6442F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr_escrow.181228-0954
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{880DEA9F-EFF4-4060-A9A5-010BB9B6442F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-93JYR</PKey><PID>00371-OEM-9314666-99259</PID><PIDType>8</PIDType><SID>S-1-5-21-3630317326-3074898078-20284727</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8560w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SVD Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140804000000.000000+000</Date></BIOS><HWID>3EB23407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-146-699259-02-1033-7601.0000-2982014
    Installation ID: 018105761295685630644314688440219951930825278864604506
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 93JYR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/30/2019 10:58:15 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 1:25:2019 15:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEAln2WJ971Wu+OwCB9jGxiPZwSQqCikWhidBoucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM 1631    
      FACP HPQOEM 1631    
      HPET HPQOEM 1631    
      MCFG HPQOEM 1631    
      TCPA HPQOEM 1631    
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci
      SLIC HPQOEM SLIC-MPC
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci
      SSDT HPQOEM SataAhci
      ASF! HPQOEM 1631    


    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 
    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 
    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 
    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 
    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 
    I currently am running Windows 7 Professional with Service Pack 1, and have been for years. Recently I've gotten pop-up messages that I am not running genuine Windows. When I click on the "Resolve Online" option, I get an error that the "Page doesn't exist". I have my licensed Windows key which came on my HP computer. How do I resolve this - can you provide me with an ACTIVE link? 
    Wednesday, January 30, 2019 4:07 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results. 


    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S  

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S                

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S 

      Here are some instructions to make life easier :)  

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.   

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.   

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.      

     

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 3, 2019 11:43 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Really sorry about the delayed response!!

    Here you go...

    I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, February 15, 2019 4:47 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results. 


    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S  

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S                

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S 

      Here are some instructions to make life easier :)  

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.   

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.   

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.      

     

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 3, 2019 11:43 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Ok, here goes:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
    8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    Monday, February 4, 2019 7:33 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Really sorry about the delayed response!!

    Here you go...

    I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, February 15, 2019 4:47 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    try to connect to the internet and the check license online
    Monday, May 6, 2019 9:22 PM