locked
Windows Live One Care SUCKS! RRS feed

  • Question

  • How many of you got charged for a "Free" trial, had your computer crash after you installed Windows Live One Care, got EXTREMELY P.O'd trying to contact anything remotely human for a response,.....!!!!!!!!!!!!!!!!

    Well, I did. This software is a rip off! It must have been created by a team of morons and I would love to contact Bill Gates directly and tell him!!!

    Wednesday, December 12, 2007 3:28 AM

Answers

All replies

  • I'm sorry that you apparently encountered a problem with the OneCare installation. Support for the free trial is available via email per the FAQ entry here: 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    I can assure you that humans respond to your support request.

    The main Microsoft web page has a Contact Us link - http://go.microsoft.com/?linkid=2028351 - with a multitude of contact options to send feedback.

    -steve

    Thursday, December 13, 2007 2:03 AM
    Moderator
  • Dear Jim,

    I have to say that I agree with you totally on not getting a simple live response. All I ever get are emails back saying it is not a monitered address and I can't even talk to a real person for help. I don't want the automated support help! I want a real person without the rig a ma roo menu this menu that ____. Microsoft has a very crappy support system.

    Mark Tedrow
    marktedrow@hotmail.com
    Sunday, May 3, 2009 10:35 AM
  • Dear Jim,

    I have to say that I agree with you totally on not getting a simple live response. All I ever get are emails back saying it is not a monitered address and I can't even talk to a real person for help. I don't want the automated support help! I want a real person without the rig a ma roo menu this menu that ____. Microsoft has a very crappy support system.

    Mark Tedrow
    marktedrow@hotmail.com

    You are responding to an ancient post. The instructions for how to reach support are in the following link- 
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 4, 2009 1:10 AM
    Moderator