Hello. I've own this computer since 2009 and purchased it from Dell with all the bells and whistles. I got a FULL windows 7 activated package and everything worked fine, until... One update from Microsoft (unfortunately I don't recall which one, after
all, we trust this site to give us the right tools to keep our computers up-to-date...) my computer shows that I do not have or am not running a genuine windows program. I called Dell and they said its a Microsoft glitch from one of the recent updates. That
coincide with the time my "glitch" showed on my computer. Please tell me which update to delete so I won't be bothered with this message several times a day! And yes, I ran the MGA diagnostic program:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-67JTP-MKKC3-3WXJB
Windows Product Key Hash: viZ+G4aRJP712QcWbDvqoRlMMP4=
Windows Product ID: 00359-OEM-9824847-38518
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A730B72F-3465-4732-96B7-1D761CED9AC4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A730B72F-3465-4732-96B7-1D761CED9AC4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3WXJB</PKey><PID>00359-OEM-9824847-38518</PID><PIDType>8</PIDType><SID>S-1-5-21-280051888-1224582609-490039970</SID><SYSTEM><Manufacturer>Dell
Inc. </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A11</Version><SMBIOSVersion
major="2" minor="6"/><Date>20120111000000.000000+000</Date></BIOS><HWID>0EA53A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002800
Event Time Stamp: 1:8:2015 09:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln3aDNxcAF/gfZRijGzwO0bKEHneLi5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09
