locked
Reactivate RRS feed

  • Question

  •  

    Hello. I had to reactivate my Windows Live OneCare. I purchased/subscribed for the next year, but nothing has changed. My account shows the money has been taken, but I don't understand how to really reactivate my subscription. It still shows the red icon instead of the green icon. Please help.
    Tuesday, July 22, 2008 1:55 PM

Answers

  • It usually takes a day or so for your subscription status to update. There is no action you need to take.

     

    Tuesday, July 22, 2008 2:25 PM
    Moderator

All replies

  • It usually takes a day or so for your subscription status to update. There is no action you need to take.

     

    Tuesday, July 22, 2008 2:25 PM
    Moderator
  •  

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, July 22, 2008 4:26 PM
    Moderator