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OneCare Backup cannot connect to the internet RRS feed

  • Question

  • We are unable to configure OneCare Backup, as we get an error that the backup cannot connect to the internet. All other aspects of OneCare is working, but the taskbar Icon remains orange because we need to configure the backup.

    Any help will be appreciated.

     

    Tuesday, May 13, 2008 5:59 AM

Answers

All replies

  • Tony, is the PC connected to the Internet when you are configuring backup? At what point are you encountering the error?

    Do you have any other security software installed on the PC? Is OneCare activated, that is, do you have a subscription to OneCare?

    -steve

     

    Tuesday, May 13, 2008 12:52 PM
    Moderator
  • Hi Steve

    Click on Change settings - Backup - Configure backup..

    The error Dialog is Cannot change backup configuration.. you can recreate the error if the machine is off the network or has no internet connection. All of the other OneCare functions are working normally.

    The PC has an internet connection and I have checked the Firewall settings just incase the backup was blocked.

    I have run the fix and reinstalled and run the  .bat file that contains the code listed below (got this from the forum).

    There is no other security software and OneCare has been activated.

    I hope this is helps


    =================================================

    @echo off
    :: Batch file that tries to remedy Windows Live OneCare Error
    :: "Unable to Connect to Internet to Complete Installation".
    :: Author: 
    :: Date: 01-31-2007

    cls
    echo This batch file will now try to remedy the Live OneCare error
    echo "Unable to Connect to Internet to Complete Installation".
    echo To abort and not run it now, hold down Ctrl and press C.
    echo Otherwise press the space bar to continue.
    pause

    :: Stop the Cryptographic service
    %SystemRoot%\System32\net.exe stop CryptSvc

    :: Rename all log files in the %SystemRoot%\Security folder
    FOR %%a in (%SystemRoot%\Security\*.log) DO move /y %%a %%a.old

    :: Rename the %SystemRoot%\System32\CatRoot2 folder
    move /y %SystemRoot%\System32\CatRoot2 %SystemRoot%\System32\CatRoot2old

    IF not exist %SystemRoot%\System32\CatRoot2 GOTO CONT01

    :: In case the folder rename failed because of locked files
    :: rename all log files in the %SystemRoot%\System32\CatRoot2 folder
    FOR %%a in (%SystemRoot%\System32\CatRoot2\*.log) DO move /y %%a %%a.old
    SET catroot2locked=True

    :CONT01
    cls
    echo.
    echo Please wait, this might take some time...

    :: Unregister DLL files that are associated with Cryptographic Services
    CD /D %SystemRoot%\System32
    start /wait regsvr32.exe /s /u softpub.dll
    start /wait regsvr32.exe /s /u wintrust.dll
    start /wait regsvr32.exe /s /u initpki.dll
    start /wait regsvr32.exe /s /u dssenh.dll
    start /wait regsvr32.exe /s /u rsaenh.dll
    start /wait regsvr32.exe /s /u gpkcsp.dll
    start /wait regsvr32.exe /s /u sccbase.dll
    start /wait regsvr32.exe /s /u slbcsp.dll
    start /wait regsvr32.exe /s /u cryptdlg.dll

    :: Reregister DLL files that are associated with Cryptographic Services
    start /wait regsvr32.exe /s softpub.dll
    start /wait regsvr32.exe /s wintrust.dll
    start /wait regsvr32.exe /s initpki.dll
    start /wait regsvr32.exe /s dssenh.dll
    start /wait regsvr32.exe /s rsaenh.dll
    start /wait regsvr32.exe /s gpkcsp.dll
    start /wait regsvr32.exe /s sccbase.dll
    start /wait regsvr32.exe /s slbcsp.dll
    start /wait regsvr32.exe /s cryptdlg.dll

    :: Configure and start the Cryptographic service
    %SystemRoot%\system32\sc.exe config CryptSvc start= auto
    :: Start the Cryptographic Service
    %SystemRoot%\system32\net.exe start CryptSvc
    cls

    echo.
    If "%catroot2locked%"=="True" GOTO CONT02
    echo Finished, please reboot the computer and then try to install Windows
    echo Live OneCare again...

    GOTO END
    :CONT02
    echo If the problem is not solved, try running this batch file again with a
    echo newly restarted computer... (but if it is newly restarted, just do a
    echo reboot and then try to install Windows Live OneCare without
    echo running the batch file again)...
    GOTO END

    :END
    echo.
    pause
    ===================================================================
    Regards

    Tony
    • Edited by Tagore Bandlamudi Monday, July 12, 2010 11:47 AM As per request from dustin@dustinborey.com (SR# 2-3295881763)
    Tuesday, May 13, 2008 1:23 PM
  • Thanks for the additional information, Tony.

    It may be a temporary issue or it may be a problem with credentials. When you configure backup, it needs to be online to store the plan information on the OneCare servers, which then needs your subscription information to connect to the server.

    How long ago did you subscribe?

    If you open OneCare and click Help/About, does it show your subscription as active and list your LiveID?

    Just a quick verification, is the PC date and time correct? (This can cause problems with credentials)

    In the main OneCare interface, while connected to the Internet, click Check for Updates. What happens?

    -steve

    Tuesday, May 13, 2008 3:45 PM
    Moderator
  •  

    Hi Steve

    in answer to your questions.

    Subscribe about a month ago

    1      Lists ID subscription  

    2      Time and date are correct

    3      Nothing

     

    every thing else works

    Wednesday, May 14, 2008 6:11 AM
  • Tim, sorry for the delayed reply, but I had very little success with posting to the forums yesterday or earlier today, despite my best efforts - lots of problems on the forum side.

     

    Anyway, if all else is working, I think your best bet is to reach out to support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Do let us know the results!

    -steve

    Thursday, May 15, 2008 6:26 PM
    Moderator
  • Hi Tony

    Is the computer you are trying to configure for backup the hub computer? If not try making it a hub computer and you should be able to configure it.

     

    chuck

     

    Friday, May 16, 2008 4:53 PM
  • Hi Chuck

    It is the only computer. Should I still make it a Hub.

     

    Tony

    Friday, May 16, 2008 5:03 PM
  • Hi Tony

    Yes OneCare thinks it needs a hub computer to make changes. Had the same problem and that was the only way to fix it.

     

     

    chuck

     

    Friday, May 16, 2008 5:57 PM
  • That's interesting, Chuck. I'll be interested if that resolved Tony's problem. I can see where it might, as making it a hub requires a sign-in with the LiveID. Once that happens, the rest of the settings might proceed fine.

    On the other hand, if the backup settings have never been defined, then working through the wizard (as crippled as it is) to *not* use Centralized backup, but to use backup on only that PC should proceed without any thoughts about being a hub PC.

    Do let us know, Tony.

    -steve

     

    Saturday, May 17, 2008 12:37 AM
    Moderator