locked
The View Failed to Load RRS feed

  • Question

  • Hi,
    I'm having some issues with "The View failed to load" error.
    This prevents users to view detailed schedule on 2010 Web App. On other projects users are not able to edit the project on Web App (not to be confused with issues regarding resources on summary tasks or empty lines that present users to edit the Gantt). In this case, Approval view is also not available.
    Saving the project as a local file and uploading it back to the server does not always solved the issue, but even if it did, this is rather an unprofessional solution (in flights update requests are lost, approval history is lost, status manager data is lost, baseline representation on Project Center is lost and so on).
    In one case SP1 is updated on client side and server side, and on another case only client side computers is updated with April CU (2 different environments).
    This is not a stable issue, in term that the root cause is unknown and I don't know how to reproduce it. It makes the PMO team not to look good in the eyes of its clients.
    I’ve found the following link, but I don’t think that it is relevant because it regards to Aug 2010 CU: http://blogs.msdn.com/b/brismith/archive/2010/09/17/project-server-2010-applied-august-cu-and-having-problems-with-jsgrid.aspx
    I would appreciate your help.

    Sunday, September 25, 2011 6:40 PM

Answers

  • Yoavs:

    A publishing failure doesn't directy affect the loading of views, however the fact that this project (projectuid='cb7c7824-4ae1-42cf-aba5-9864d0fa8c32') failed to publish in this way indicates that there's bad data in the schedule, and that bad data could certainly cause a view to fail as well.

    The biggest problem with Project Server I've seen in the field over the last 10 years are those caused by bad schedules. How well do your PMs use Project? Are they well trained? Garbage in = Garbage out! 


    Gary Chefetz, MCITP, MCP, MVP msProjectExperts
    Project and Project ServerFAQs
    Project Server Help BLOG
    Monday, October 3, 2011 2:23 PM

All replies

  • Hi there,

    It could be a currency issue? http://blogs.msdn.com/b/brismith/archive/2010/06/30/project-server-2010-view-failure-in-project-center-when-certain-iso-currency-codes-used-in-published-projects.aspx

    What do the ULS logs show? If you can replicate this on a TEST / DEV environment I would recommend testing with SP1 + August 2011 CU for Project Server 2010 and Project Professional 2010 (latest updates).

    Thanks

    Paul

     


    Paul Mather | Twitter | http://pwmather.wordpress.com
    Sunday, September 25, 2011 7:14 PM
  • Hi,

    Thank you for your reply.

    This is not a currency issue.

    The erroro on the queue:

    General
    • Microsoft.Office.Project.Server.BusinessLayer.Queue.Message:
      • ProjectPublishFailure (23000). Details: id='23000' name='ProjectPublishFailure' uid='3fb95b2c-b19f-4c7a-8df3-61fe1187eb8d' projectuid='cb7c7824-4ae1-42cf-aba5-9864d0fa8c32' messagetype='Microsoft.Office.Project.Server.BusinessLayer.QueueMsg.BuildTaskHierarchyMessage' messageID='183' stage='' blocking='DontBlock'.
    • Queue:
      • GeneralQueueJobFailed (26000) - ProjectPublish.BuildTaskHierarchyMessage. Details: id='26000' name='GeneralQueueJobFailed' uid='42a2e8a2-f9eb-4e07-81df-e61016d06dc9' JobUID='e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca' ComputerName='ILPTVSPSI02' GroupType='ProjectPublish' MessageType='BuildTaskHierarchyMessage' MessageId='183' Stage=''. For more details, check the ULS logs on machine ILPTVSPSI02 for entries with JobUID e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca.

    The error on the ULS:

    Entering monitored scope (Request (GET:http://ilshorndps01.il.teva.corp:80/pwao/_layouts/PWA/Common/QueueErrorText.aspx?JobGuid=e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca&IsDlg=1))
     
    Name=Request (GET:http://ilshorndps01.il.teva.corp:80/pwao/_layouts/PWA/Common/QueueErrorText.aspx?JobGuid=e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca&IsDlg=1)
    WcfSendRequest: RemoteAddress: 'http://ilptvspsi02:32843/53948307017047d5b3bcea24f0f395ac/PSI/PWA.svc' Channel: 'Microsoft.Office.Project.Server.Interfaces.IPWA' Action: 'http://schemas.microsoft.com/office/project/server/webservices/PWA/SecurityCheckUserPagePermission' MessageId: 'urn:uuid:edf26212-7516-4a3c-8b0f-4fb65e478ad5'
    WcfSendRequest: RemoteAddress: 'http://ilptvspsi01:32843/53948307017047d5b3bcea24f0f395ac/PSI/QueueSystem.svc' Channel: 'Microsoft.Office.Project.Server.Interfaces.IQueueSystem' Action: 'http://schemas.microsoft.com/office/project/server/webservices/QueueSystem/GetJobCompletionState' MessageId: 'urn:uuid:c1793282-96b1-4bba-af40-d0bffefaea28'
    Leaving Monitored Scope (Request (GET:http://ilshorndps01.il.teva.corp:80/pwao/_layouts/PWA/Common/QueueErrorText.aspx?JobGuid=e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca&IsDlg=1)). Execution Time=53.6174290307846

     

    Does this provide you relevant information?

    Thanks

    Monday, September 26, 2011 4:37 AM
  • Hi,

    If you search the ULS log for e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca what is found?

    Do you  have a test / dev system where you could roll the databases over to and test with SP1 + August 2011 CU for Project Server 2010 and also the same updates for Project Professional 2010?

    Thanks

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com
    Monday, September 26, 2011 5:59 AM
  • Hi,

    I specified on the thread above the records from the URL Logs from around the time the issue occurred

    e.g.

    Entering monitored scope (Request (GET:http://ilshorndps01.il.teva.corp:80/pwao/_layouts/PWA/Common/QueueErrorText.aspx?JobGuid=e9d8faa4-b9b3-4dfc-bb4b-f17bf20ed2ca&IsDlg=1))

     

    From my experience, CUs do not fix corruptions, but preventing the occurrence of new ones. How many of you have encountered this kind of error? Is there a known fix / workaround?

    Monday, October 3, 2011 5:27 AM
  • Yoavs:

    A publishing failure doesn't directy affect the loading of views, however the fact that this project (projectuid='cb7c7824-4ae1-42cf-aba5-9864d0fa8c32') failed to publish in this way indicates that there's bad data in the schedule, and that bad data could certainly cause a view to fail as well.

    The biggest problem with Project Server I've seen in the field over the last 10 years are those caused by bad schedules. How well do your PMs use Project? Are they well trained? Garbage in = Garbage out! 


    Gary Chefetz, MCITP, MCP, MVP msProjectExperts
    Project and Project ServerFAQs
    Project Server Help BLOG
    Monday, October 3, 2011 2:23 PM
  • Hi Gentlemen,

    Thank you gentlemen for the excellent insight on Project Server 2010.  Your comments directed me in the right path to manage the issue.  I set up a test environment for Project Server 2010.  After importing some sample projects from Project Professional 2010, I had an issue in the Project Web Access page.  The projects would show in the Project Center but when I select on of the projects, I would get the error message "The view failed to load.  Press OK to reload this view with the default settings.  Press Cancel to select another view", and the project schedule would not load so that I can review the task.  After spending much time researching the issue, I manage to find these Microsoft Support documents.  I install the hotfixes and the Project Server 2010 SP1 to test if the patches would resolve the issue.  After completing the process, I access the Project Center, select the project and the schedule display properly.  I was also able to prepare timesheets and schedule task.   

    Description of the SharePoint Server 2010 Cumulative Update Server Hotfix Package (MOSS server-package): August 31, 2010

    Description of the SharePoint Server 2010 Cumulative Update Server Hotfix Package (spswfe-x-none.msp, pplwfe-x-none.msp, osrchwfe-xnone.msp): August 31, 2010

    Description of the SharePoint Server 2010 Cumulative Update Server Hotfix Package (Wosrv-x-none.msp, Pjsrvwfe-x-none.msp, Osrv-x-none.msp): August 31, 2010

    Description of Project Server 2010 SP1



    • Edited by ProjectSrvr Wednesday, February 8, 2012 5:55 AM
    Wednesday, February 8, 2012 5:48 AM