Have tried the "help->about" box on Windows OneCare - no user name appears, just a product ID. I have tried password reset and never get an answer - BUT I tried the password reset on an actual Windows Live account name I have and that worked just fine. But that account doesn't have the billing for my Windows Live OneCare account. All the help paths I see ask you to "enter the Windows Live Account name used to activate the account", but I don't seem to have that.
My Windows Onecare account is old, Sept 2006, perhaps something didn't get transferred over?
Thank you very much - it turns out that I must have messed up the password reset for the correct LiveID account name. So, I thought I must have used another one. My account has been fixed and I am good to go.
Every one of the choices on that page end up in a loop telling me that I MUST login with the LiveID that was used to activate the account - the first option is help within OneCare & say it is for a valid subscription. Note that one of the options is to validate using a product ID, but the instant I try to enter the product ID, I get sent back to the "you MUST log in with the LiveID that was used to activate the product." - the second option is help within OneCare and say it is a beta/trial version of the product. A quick pass again of some screen saying "validating subscription" and then I get sent to the "you MUST log in with the LiveID that was used to activate the product." - the third option is to not do this within OneCare at all - in fact, I went to another computer that doesn't have OneCare on it at all and picked the "new issue" and "on another computer" and I once again find myself looking "you MUST log in with the LiveID that was used to activate the product."
Again, the problem is that I apparently don't have that ID. Oddly enough, I do get emails about OneCare, but the email address MS uses isn't the LiveID that was used to activate the product - using that one, billing tells me that nothing is attached to that account.
I have seen it claimed that the "help->about" box has the LiveID in it, but not in my case and not in the example posted in the "entry with pictures link" in the top of the page whose link you mention.
Thank you very much - it turns out that I must have messed up the password reset for the correct LiveID account name. So, I thought I must have used another one. My account has been fixed and I am good to go.
