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My windows is genuine but its saying its not. Its urgent RRS feed

  • Question

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    I have an issue with my windows 7. Its telling me that my copy is not genuine.It was a new PC and the windows 7 was preinstalled in it.  i have been using this PC for about a year with no issues.  i read the other posts and i have run the diagnostic as seen below. pls reply asap. Please i do not want my Pc to crash.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->


    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {27ECB84C-1963-4144-8424-6B4D35C89523}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kachi\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{27ECB84C-1963-4144-8424-6B4D35C89523}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2354959761-857072601-798055568</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq 615</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68GVV Ver. F.0B</Version><SMBIOSVersion major="2" minor="4"/><Date>20091029000000.000000+000</Date></BIOS><HWID>05BA3607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Central Africa Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65558</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Error: product key not found.


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A8

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:12:2011 16:10

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->

    HWID Hash Current: MgAAAAIAAgABAAEAAAABAAAAAwABAAEAJJTKYc1QXhFU+YaWVPlqdsIsZrKpaDlsfig=


    OEM Activation 1.0 Data-->

    N/A


    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     0944    

      FACP HP     0944    

      SRAT AMD   ANT     

      MSCT HP     0944    

      HPET HP     0944    

      MCFG HP     0944    

      SLIC HPQOEM SLIC-MPC

      SSDT AMD   PowerNow


     

     

    Thursday, May 12, 2011 4:07 PM

Answers

  • Hello Jacqueline Kachi Shiweobi,

    First thing to try is to change the Product key to the one listed on the sticker located on the side, bottom or (for some laptops) the battery compartment of the PC.

    To change the Product Key, click the Start button and type: slui 3 and hit the Enter key.  Next type in the Product Key from the sticker and follow the directions. When done, you may need to reactivate, be sure to use the Activate By Phone method.

     

    If that does not resolve the issue, follow the below steps:

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    Thank you,


    Darin MS
    Thursday, May 12, 2011 8:58 PM

All replies

  • Hello Jacqueline Kachi Shiweobi,

    First thing to try is to change the Product key to the one listed on the sticker located on the side, bottom or (for some laptops) the battery compartment of the PC.

    To change the Product Key, click the Start button and type: slui 3 and hit the Enter key.  Next type in the Product Key from the sticker and follow the directions. When done, you may need to reactivate, be sure to use the Activate By Phone method.

     

    If that does not resolve the issue, follow the below steps:

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    Thank you,


    Darin MS
    Thursday, May 12, 2011 8:58 PM
  • Will i lose documents while doing this??

     

    Saturday, May 14, 2011 6:32 PM
  • IT WORKED..THANKS

     

    Saturday, May 14, 2011 6:51 PM