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merge 2 microsoft accounts RRS feed

  • Question

  • my son has 2 Microsoft xbox live accounts, but he doesn't use one of them hardly at all. i tried to gift him £10 and had to do it by purchasing a gift card and sending it to him. the purchase went to the wrong account, how can i transfer it or merge accounts so he can use the funds? the email address i sent it to is linked with his new account and not the old one but the purchase still went to his old one, how?
    • Moved by Gavin-Gao Wednesday, September 12, 2018 2:30 AM relocated
    Tuesday, September 11, 2018 3:41 PM

All replies

  • my son has 2 Microsoft xbox live accounts, but he doesn't use one of them hardly at all. i tried to gift him £10 and had to do it by purchasing a gift card and sending it to him. the purchase went to the wrong account, how can i transfer it or merge accounts so he can use the funds? the email address i sent it to is linked with his new account and not the old one but the purchase still went to his old one, how?
    Wrong forum. Please use a xbox forum. 
    Tuesday, September 11, 2018 5:25 PM