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Cannot install Windows updates

    Question

  • Working on Windows Vista on an Acer Aspire 6920. Cannot install updates for Windows. Error code 80070426. Have sifted the internet for solutions, including trying Microsoft Fix It, services etc. Nothing is working. Please help.

    WGA diagnosis detail:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {779F041B-AE93-4D3D-B8EB-8E6B3B1A945F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{779F041B-AE93-4D3D-B8EB-8E6B3B1A945F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-679381522-2802237491-1581241161</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 6920</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.07   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080519000000.000000+000</Date></BIOS><HWID>78333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A3FA4BD40894F26</Val><Hash>y4ZrLXegM16MEsnGXqfCb1LxmOM=</Hash><Pid>81602-915-0322923-68194</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQACAAAAAwABAAEAeqg2hfR3HlS04kaDsoCY2/L0GuwwCW6+hgusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                 
      APIC            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Saturday, July 16, 2011 9:42 AM

Answers

  • "starsteamer" wrote in message news:79dc02e1-853b-4787-bcf8-a2f0342ecfca...

    Thanks for your reply.

     

    Tried this. Error code: 0xc004e002: 0xc004e002


    Odd error that - try this....
     
    It appears that your Licensing Store has become corrupted.
    Please try the below steps to recreate the Store files. This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes - or it may say that it's not running - this is OK)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
     
    Reboot TWICE
    If necessary, then you may be required to enter the Product Key and/or Activate.
     
    Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:35 AM
    Moderator

All replies

  • "starsteamer" wrote in message news:6d08c27c-38b2-4aa6-8721-77a18dbc45b4...

    Working on Windows Vista on an Acer Aspire 6920. Cannot install updates for Windows. Error code 80070426. Have sifted the internet for solutions, including trying Microsoft Fix It, services etc. Nothing is working. Please help.

    WGA diagnosis detail:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software Licensing service is not running.



    For some reason, the Software Licensing Service is not running.
     
    Please check that the Software Licensing service is set to startup type Automatic.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt that comes up
    In the listing of Services, find the Software Licensing Service (SLSVC)
    right-click on it, and select Properties.
    make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
     
    Then try starting the service.
    What is the result?
     
    If you get an error message, please report back with the EXACT details.
     
    If it succeeds, reboot - run an new MGADiag report, and post it back here
     
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 16, 2011 10:29 AM
    Moderator
  • Thanks for your reply.

     

    Tried this. Error code: 0xc004e002: 0xc004e002

    Wednesday, July 20, 2011 8:55 AM
  • "starsteamer" wrote in message news:79dc02e1-853b-4787-bcf8-a2f0342ecfca...

    Thanks for your reply.

     

    Tried this. Error code: 0xc004e002: 0xc004e002


    Odd error that - try this....
     
    It appears that your Licensing Store has become corrupted.
    Please try the below steps to recreate the Store files. This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes - or it may say that it's not running - this is OK)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
     
    Reboot TWICE
    If necessary, then you may be required to enter the Product Key and/or Activate.
     
    Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:35 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, July 25, 2011 9:50 PM